Fire Service Personnel Management 2

1. Compare, contrast, and evaluate the different approaches to quality management and productivity.
2. Compare, contrast, and evaluate different approaches to performance appraisal.
3. Demonstrate the appropriate evaluation procedures for performance-based criteria.
4. Compare, contrast, and evaluate the major theories of motivation.
5. Compare, contrast, and evaluate the managerial approaches to motivation.

Key Terms
1. Attributes
2. BARS
3. Development
4. Effectiveness
5. Efficiency
6. Evaluation
7. Extrinsic rewards
8. Hygiene factors
9. Incentive systems
10. Intrinsic rewards
11. Motivators
12. Performance appraisal
13. Performance management
14. Results
15. Total quality management