System Thinking

System Thinking

The following scenario describes the system used for fulfilling an online order at Lost Pines Outfitters, a medium-sized outdoor clothing store. Read this scenario.

Lost Pines Outfitters (LPO) Online When a customer places an order through LPO’s online portal, the order is sent directly to the warehouse, where an associate takes (pulls) the selected items from warehouse shelves.

Warehouse associates use a single computer to track incoming orders, locate items in inventory, and pull inventory for fulfillment.

Once LPO’s warehouse associates have pulled the items from inventory, they manually update the inventory tracking system and the item is sent to the fulfilment department.

In the fulfillment department, associates package the items for delivery to customers and assign the shipment a tracking number through the U.S. Postal Service.

Once the order has shipped, an associate in LPO’s fulfillment department manually checks the tracking information and updates the order’s delivery status.

Once the customer receives the order, an associate sends a card, thanking them for their purchase and requesting they leave a review of the item and their experience shopping with Lost Pines Outfitters.

Once you have mapped this system, you will map relationships contained within the system. Identify relationships within your system that represent feedback loops.

Compose a brief, 250- to 500-word summary of the given system, as well as the relationships present in this system.

In your summary, describe the system, feedback loops, and other archetypes you identified within the system.