Developing Yourself as an Effective Human Resources or Learning and Development Practitioner

Developing Yourself as an Effective Human Resources or Learning and Development Practitioner

General Instructions:

• Harvard style referencing
• Activities 1 & 2

Report of approximately 1500 words.

• Activity 3 No word count

written explanation from the candidate

Activity 1

(Note: The CIPD 2018 Profession Map can be accessed at:

https://peopleprofession.cipd.org/profession-map)

Write a report in which you: (1.1)

• briefly summarise the CIPD 2018 Profession Map (i.e. the values, core knowledge, core behaviours and specialist knowledge areas)
• identify the specialist knowledge area(s) which you consider most relevant to your own (or other identified) HR/L&D role and comment on the relevance of the knowledge standard (at foundation or associate level) to your role.

Activity 2

With reference to your own (or other identified) HR/L&D role, outline how an HR/L&D practitioner should ensure the services they provide are timely and effective.  You should include:

• understanding customer needs (include examples of 3 different customers and 1 need for each, and explain how you would prioritise conflicting needs)(2.1)
• effective communication (include examples of 3 different communication methods and the advantages and disadvantages of each)(2.2)
• effective service delivery (include delivering service on time, delivering service on budget, dealing with difficult customers, handling and resolving complaints).(2.3)

Activity 3

• Undertake a self-assessment against selected areas of the CIPD 2018 Profession Map (at least one specialist knowledge area and one core behaviour area (both at either foundation or associate level)) and identify areas for your further development.(3.2)
• Using a template,(attached), devise a plan to meet your development needs, including those identified above, and the achievement of your CIPD qualification. The plan should be for a minimum of 6 months. (3.4)
• Discuss your plan with (or provide a written explanation for) your tutor, explaining why you believe CPD to be important and explaining at least 2 of the options you considered for meeting your development needs.(3.1-3.3)