Determining Training Needs at Summit Credit Union

Determining Training Needs at Summit Credit Union

WEEK 6 DRAFT 2

Course Project Overview

Introduction

The Course Project for HRM420 is a training proposal based on the case below called Determining Training Needs at Summit Credit Union. Read the case and follow the topic prompts in the outlines for each respective draft. Drafts are due at the end of Weeks 3, 6, and 8.

Case: Determining Training Needs at Summit Credit Union

Summit Credit Union, located in Madison and Milwaukee, Wisconsin, is a small company with 366 employees. A merger in 2015 doubled the size of the company and made it necessary to build a new corporate culture.

Summit’s mission is to improve credit members’ financial lives to help them achieve their dreams. For example, in 2013, Summit members saved over $13 million based on higher savings rates, lower loan rates, and lower fees compared to for-profit banking institutions in Wisconsin.

Summit has invested in creating a world-class learning function, which includes a team of seven professionals who are able to design and deliver instructor-led and online learning. Summit has shifted away from generic off-the-shelf training to develop programs customized to employee needs and the company’s goals and initiatives. For example, the learning function is expected to play a key role in dealing with business issues such as efficiency, loan growth, and increased sales. All learning staff members are expected to contribute to new company initiatives, such as new products and services, systems, or regulations.

Summit has recently identified a problem with its new lenders. They were starting to perform their jobs without the necessary skills, information, and knowledge that they needed. One potential reason for this is how the lending training curriculum is organized. New lenders attend a course on different types of loans and the lending system, start their jobs, and then later return for a course on lending guidelines, underwriting, and sales skills.

Submit the sections listed below as the Final – Training Evaluation. Note that you must resubmit all prior sections from Drafts 1 and 2 in order to submit a comprehensive paper containing all Course Project sections.

1. Title Page
2. Table of Contents

• Introduction

1. SWOT Analysis
2. Gap Analysis
3. Needs Assessment

• Objectives
• Goals

1. Methods
2. Formative Evaluation
3. Summative Evaluation

• Conclusion
• References

Formative Evaluation Based on your two recommended methods of training from Draft 2, explain how you would conduct a formative evaluation.

Summative Evaluation Based on your two recommended methods of training from Draft 2, explain how you would conduct a summative evaluation.

Objectives  Develop three, specific objectives for your training that correspond with your recommended training from Draft 1. Outline the training’s outcome, criterion, and condition.

Goals  Based on the training objectives you have identified, develop a SMART goal for each objective.

Methods  Recommend two methods of training you would you use and explain why those methods would be successful.

Documentation, Formatting, and Editing Quality work will be in APA 7th edition format and free of any spelling, punctuation, or grammatical errors. Quality work will include a title page, headings and subheadings to organize sections, and a references page. Sentences and paragraphs will be clear, concise, and factually correct as expected at an undergraduate level.

Content Quality work will cover all of the sections required. Quality work will have significant scope and depth of research to support any statements. The content presented must demonstrate an understanding of the material expected at an undergraduate level.

All submissions must be as Microsoft Word documents formatted in accordance with APA 7th edition guidelines.

All drafts must include a cover page and references page.

All sources must be referenced both with in-text citations and on your References page.

You must gather information from at least three authoritative sources, one of which may be your textbook.

You are encouraged to contact a DeVry librarianLinks to an external site. early in the course for guidance on research, writing, and APA formatting.