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Strategic Planning & Management
Read and complete the case study titled “Wish You Wood Toy Store” that is on page 129 at the end of chapter 4.
Read the entire case study and answer the 2 questions that immediately follow it.
Submission Details:
- Paper should be approximately 500-750 words total.
- APA format for your citations when writing up the case.
- Use the attached document to develop your ideas.
Please review the sample case study that is attached. This is the work of a previous student that scored fairly well on this assignment. Please do not copy this case study but use it as a guide to understand my expectations for this case.
Assignment 7
1. As mentioned in the video, “in order to deliver superior service, you need to make your customers behave”, please express your thought about the statement.
2. What do you think about the concept of training your customers discussed in the video? How does it affect customer satisfaction and/or customer commitment?
Link of the video: https://youtu.be/Be5fCPohYEU
Music Hunt-A (MH-A) Assignment
Find a song or piece of music that you feel has the following characteristics:
a) Utilizes “symbolism as social expression though direct lyrical imagery, lyrical allegory, or puzzles with associated hidden message” – such as that expressed in the 12th century liturgical chant by Machaut called “My End Is My Beginning”, or the Unthanks song titled “The Testimony of Patience Kershaw”, or the Kendrick Lamar song title “Blood” that we examined in class. And, that
b) represents “social conditions that need changing with relationship to work or social status”. In general, for your Music Hunt assignments, questioning the function/message and “big picture” of your assigned songs can be a good starting point (faith, brotherhood, support, encouragement, commitment, etc) , and, then, writing a comparative analysis of your song with the assigned songs will lead you to a submission with more substance.
Your submission should have several parts to it: First, give the brief “facts” of the song you’ve chosen – Title, Composer(s), Performers (artists or band name), Length of song, Record label, year of first release by this artist, etc… Then give a comparative descriptive analysis of the song in your own words – describing how it is a good match for the assignment requirements specifically referencing the songs we examined in class. This descriptive analysis should be about two paragraphs long and include your brief defense for selecting the song you did.
And finally, include a URL to the location of the song so that the professor can listen to the song for grading.
