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SERVICE AND OPERATIONS MANAGEMENT

 Describe an improvement to an existing service, different to the one you used in Assignment 1. For this second assignment you should identify a significant “service gap” as you did in Assignment 1, but the service gap and its management should be described in terms of the operations principles addressed in weeks 5-9 of the course. You can identify a service problem/gap drawn from your own difficulty/dissatisfaction with an existing service, or a service gap you’ve identified in the market.

As before, identify an existing market with incomplete or sub-optimal service delivery that could be improved, thereby increasing the ‘value’ currently provided to customers (and using operations principles described in weeks 5-9 of the course).

Your discussion should address the following:

· The core value or ‘job’ the customer wants done by the particular service

· The gap between what is currently offered and what your service design does not do/should do

· How you would use operations principles from weeks 5-9 of the course (e.g. inventory, capacity or demand planning, waiting line management, quality control, project management, or employee training or technology) to improve the design or delivery of the service.

You should draw from the following course materials:

1. The lecture slides and reading materials from weeks 5-9 of the course

2. The above points that will be used to grade your final work (as well as a general grading guide on the following page).

Week 4-Team Assignment-

Create a 10- to 12-slide Microsoft® PowerPoint® presentation (excluding the title slide and references) with speaker notes and address the following topics: 

  • Evaluate the effects of globalization on strategic management planning. ( I need only This). ( 2-3 Slides)
  • Assess how strategic alliances can facilitate global strategic growth.
  • Discuss the three types of innovation and how each type can contribute to long-term strategic growth.
  • Identify three Organizational Structures best suited for optimal global operations. 

Cite 3 scholarly references, including at least one peer-reviewed reference the University Library. 

Research The Company Kaiser Permanente

Research your present or past company’s view on corporate social responsibility. If you do not currently work for a company, pick a company that supports corporate social responsibility. Are there programs or initiatives in place to contribute to the community in some way? Review and describe these programs, and comment on their effectiveness to the community and organization, the employees, and the company.

Your homework assignment must be at least two pages in length. Use at least one outside source to support your explanation. Your homework assignment should be formatted in accordance with APA style. All sources used must be referenced; paraphrased and quoted material must have accompanying citations and be cited per APA guidelines