CURRICULUM VITAE

Khalia Quinn

Philadelphia, PA, 19154

Tel: +215.980-8071

Email: khaliaquinn@aol.comPERSONAL PROFILE

I am an adept, patient-centered, and versatile healthcare professional with over nine solid years of practice experience. I have vast experience in providing compassionate case management and healthcare services as well as optimizing care accessibility to propel optimal efficiency and productivity. I am committed to offering top-quality and personalized care to every person on my caseload. I possess extensive knowledge of mental health, cognitive and human behavior. I am dedicated to achieving optimal patient outcomes following the necessary medical procedures using the latest technology. Also, I am a resourceful individual with active involvement in developing personalized treatment and service plans as well as reviewing case progress to meet short and long-term plans of care goals. I possess outstanding interpersonal skills, with the ability to interact with individuals from diverse cultural backgrounds. I also focus on listening to patient concerns and responding appropriately. I am an innovative and reliable person with a proven ability to achieve set goals while displaying efficient time-management and multi-tasking skills. Besides, I am recognized for integrity, loyalty, and honor. I am currently seeking an opportunity to be granted admission for an Accelerated Bachelor of Science in Nursing (ABSN) program to advance my existing skills and gain more experience to continue providing exceptional patient care services at both local and international health care institutions.

CORE SKILLS

Charting Course (CTC) Certified

Exceptional patient care skills

Patient Care and Support

Interventions Development

Treatment Planning / Advocacy

In-depth knowledge of infections and diseases

Strong leadership skills necessary to lead a group of researchers.

Excellent communication skills with patients, medical professionals, and patient families.

Strong leadership skills necessary to lead a group of medical staff in providing quality patient care.

Ability to think and work efficiently in extreme situations

Exceptional teamwork skills.

WORK EXPERIENCE

06/2021- Present Temple Episcopal Hospital

Full-Time Mental Health Technician

Completing portions of the patient assessments, under the direction of the Registered nurses.

Assessing units for safety.

Key Achievements

Leading and co-leading therapeutic activities.

Maintaining complete and accurate documentation.

Providing direct patient care.

01/2021- 05/2021 LOC_MAIN-Main Hospital, Philadelphia, PA, US, 19104

Full-Time Social Work Services Coordinator

Assisting in developing the psychosocial support plan, which involves taking into account the patient’s, family’s, and payer’s necessities or requirements, aspirations, strengths, and constraints.

Conducting patient transfer through ensuring that they get insurance verifications before medical authorization as per the insurance requirements.

Partnering with other stakeholders to ensure patients’ wants are met.

Participating in work improvement approaches within the organization and community stakeholders to achieve better results for both patients and their families.

Conducting public education and awareness in collaboration with teammates and families to help them better understand the care plan and the strategies to continue with care transition to another level.

Medical documentation and record-keeping.

Exercising managerial skills such as behavioral health disposition service harmonization.

 

Key Achievements

Creating a partnership with area social workers in ensuring total support, interventions, and discharge plans for in-patients together with their families.

Establishing teamwork and relationship among significant stakeholders such as nurses, leaders, and community agencies.

Conducting effective need evaluation and providing support and community-based referrals to patients and families to address healthcare problems, like disappearing actual funds, organizing clinical appointments, helping families to get required documents, arranging transportation, among others.

Able to locate, contact and organize suggested therapies and nurses according to insurance policies.

07/2019- 12/2020 Case Manager

Bethanna Inc., Phila, PA

Executing multiple counseling, referral, placement, and adoptive services for allocated cases in CUA.

Initiating interviews to deliver agency services, approving requests for temporary shelter, and acquiring previous treatment and family history.

Crafting necessary work for commencing court action.

Participating in periodic staff and personal conferences with superiors on difficult problems, creating reports and correspondence, and maintaining records of all allocated cases.

Determining the progress of case management services by interacting with participants once a month.

Key Achievements

Supported families in establishing parenting practices to alleviate safety risks and foster a nurturing environment for children.

Cultivated strong connections with agencies contracted to provide social services.

Enhanced efficiency and quality of nursing care by upholding caseload of different cases and analyzing needs of high-risk and vulnerable families.

Collaborated with recovering persons, natural supports, therapists, psychiatrists, and social workers to engage in the treatment process of an individual.

Fulfilled the needs of participants by upholding caseload of 13 to 15 families at a time assigned by Case Management Supervisor and Director.

Maximized potential and capabilities by gaining a minimum of twenty (20) hours of training per fiscal year.

Formulated service plans to offer social services referrals and attain defined goals. Analyzed social, behavioral, medical, and psychological needs and monitored progress to provide counselling and evaluate treatment effectiveness.

Improved the quality of life by delivering cash management services to the person suffering from co-occurring disorders.

Gained a solid understanding of managing caseloads and efficiently handled 17 to 19 caseloads.

Facilitated optimum services to the clients and closed two cases in the first month of employment.

Developed plans for the placement of individuals in a family and foster home, care program, facility, and institution, as well as organized medical or psychiatric treatment before placement.

11/2018 to 6/2019 Call Center Health Coordinator

HGE Care, Fort Washington, PA

Scanned and preserved all medical records received through mail to retrieve information easily when needed.

Handled all incoming calls and responded to customers’ queries in a professional manner.

Scheduled patients’ appointments according to the calendar of medical professionals.

Guided customers regarding medication and care plan to attain optimal healthcare outcomes.

Key Achievements

Boosted service effectiveness by promptly resolving issues, dealing with customers, preventing clients from exacerbation, and offering excellent service.

5/2017 to 10/2018 Patient Safety Observer

Penn Medicine, Phila, PA

Interacted with patients after every hour verbally and through audio messages for primary care.

Fostered a secure environment for patients and ensured privacy as requested by the patient care team to acquire complete and accurate information.

Key Achievements

Promoted healthy mental stimulation by delivering one-on-one companionship to patients and redirecting patients.

Reduced the risk of harm and injury from mentally ill patients by assuring security and safety of patients and providing constant observation.

Increased patient safety and care by liaising with bedside care team regarding escalated behavior of a patient.

5/2013 to 6/2016 Therapeutic Support Staff

Wordsworth Academy, Phila, PA

Tracked the success of interventions by gathering data related to behaviors identified in the treatment plan.

Provided counseling and treatment to parents and other guardians involved in particular situations.

Coordinated in developing and executing personalized treatment and behavior plans and upholding progress reports and records.

Key Achievements

Achieved positive and desired outcomes by executing interventions of the child’s treatment plan.

Played a vital role in supporting and offering modelling techniques to the parents and guardians for child development.

Exhibited responsive and steadfast calmness for supporting cognitive impairment patients.

EDUCATIONAL BACKGROUND

Year SchoolProgram

2019 West Chester University (Cum laude) Bachelor of Social Work

2014 Montgomery County Community College Associate of Science (Honors)

REFERENCES

Available on request