Recent orders
The public views policing in an entirely different light as police officers do
Policing Culture
Sabrina Lora
CJE2000
Professor Yawn
July 21, 2019
Policing
The public views policing in an entirely different light as police officers do. Policing is a more complex issue than just checking records, responding to crime calls, questioning suspects, or interrogating eyewitnesses (Anderson & Giles, 2005). It is a job filled with challenges that are worsened by the interference of race, gender, and ethnicity differences. The article by the PEW Research Centre provides relevant insights on the views of the white, black, and Hispanic officers, which I believe are relevant to policing today and will benefit police officers.
It is interesting to discover the reasons why police officers today find their work a bit harder than in the yesterdays. Although the findings of the relationship between officers and citizens contrast, I find some of the conclusions a bit more critical. For example, 86% of police officers today find their work harder because of deadly encounters between them and the blacks and that 72% of officers are less willing to stop and question suspicious citizens (Morin, Parker, Stepler, Mercer & 2017). Such findings can allow researchers to formulate ways of identifying why these violence cases apply primarily to the black community and the measures that can be undertaken to reduce the hostility of the blacks towards police officers. It is essential that the research points out that this hostility has affected 93% of officers who are more afraid for their safety (Morin et.al, 2017). The contrasts provided in this article causes a reader to have more questions on the kind of relationship between officers and citizens from different races. While police face numerous cases of hostility from the black community, the views of black officers on various natters contrast sharply to those of white officers. For example, more black officers have a strong conviction that protests characterized by fatal altercations between police officers and black citizens have been motivated by the need to hold officers accountable while only a smaller percentage of their white counterparts agree (Morin et.al, 2017). I find these findings the most important because they raise questions on deeper issues fueled by differences of race.
This report by PEW Research Centre in a big way connects to the course. From the findings, the report gives a similar view of policing. The report, however, does not provide information on the factors that make it difficult for police officers to follow guidelines as they discharge their duties. It instead focuses on the fact that police officers have become reluctant in confronting a suspicious situation as a result of the increase in the confrontations between them and the blacks and subsequently increased black deaths.
The fact that the police and the blacks hold different opinions on the deaths of blacks at the hands of police officers show a profound disconnection of the understanding of issues between the two sides. I believe that the police officers need to give some thought to the concerns raised by the citizens. I agree with the assumption that the findings point to deeper issues between black citizens and the police. The contrast of the views of the public and the police on the ban of assault-type weapons show that policymakers need to harmonize the perspectives of both parties to come up with an alternative because it would be difficult for police officers to use something that the citizens disagree with. It is probably such issues that result in the violence between the citizens and the police officers. It is, however, interesting to learn that on marijuana laws, the citizens and police officers agree. This fact should provide a significant lead in how to bring about cooperation between the police and citizens. I, therefore, believe that the best way to bridge the gap is by considering what both parties believe in and coming up with a neutral solution that both would agree with, just like the use of cameras to record interactions with citizens rather than the use of assault-style weapons. The body-worn cameras and videoing is one strategy that was taken up by the national government to build more trust, transparency, and safety of the police officer and citizens. But as this may not be sufficient to deal with every incident between the police and public, more alike should be made. Police should use other less physical approaches towards the citizens because violence tends to arise where there is a physical confrontation. Also, there should be a clear elaboration of what works such that police officers can know the most appropriate actions to undertake in any given situation. Overall, more research on all areas of policing need to be conducted to bridge this gap further.
There is indeed a room for improvement in the relationship between the police and the public like how police officers confront suspicious individuals or those found on the wrong side of the law. As the study reveals, 49% of officers say that their job makes them feel angry, and this is majorly contributed by feeling less connected to the citizens they serve (Morin et.al, 2017). Also, there is a need to harmonize the relationship between black and white officers. The black officers hold contrasting views to those of white officers despite the fact they serve the same role. This lack of unity gives room for disrespect towards officers of different races. The violent confrontations between the blacks and the officers show that there is a need to focus more on building a positive relationship between the black community and the police officers. Also, there is a need for improvement in the policies. Different police units have got to come up with ways of restoring the confidence of the black community in the neutrality of police officers because most violence against the police is a result of the perceived bias against the blacks.
The findings that white officers are more likely to have a physical altercation with a suspect than a black officer, shock me. I always assumed that suspects whether white or black feared police officers equally regardless of their race. And as a result, suspects who would try to get physical did so without thinking about the run of the officer. I, therefore, fail to understand why suspects are more likely to engage in a physical altercation with the white police officers. This finding shows a worrying trend that points to deeper race issues that a lot of people just like me, fail to understand. Also, I tend to usually believe that the use-of-force guidelines are not as helpful because it would be difficult to follow directions in a situation that needs immediate action and that most officers do not follow them. These guidelines are only useful in situations that do not need the officer to make instant decisions.
It is understandable when white officers feel that the public does not comprehend the risks that come with their job. This can be explained by the fact they are more likely to face physical confrontation from black suspects than the black officers are. It is, therefore, true if it is concluded that white police officers are exposed to more risks of physical confrontation than the black officers are. For this reason, it is justified for a white police officer to say that they feel angrier or frustrated about their job. Anyone would be frustrated if they faced such challenges. It is also understandable when black officers feel safer because they experience less of the attacks. It can be concluded that a black police officer is likely to feel more satisfied with their job then a white officer and relevant measures should be undertaken to ensure that white officer feels safer in their work environment just as much as black officers. The fact that male and female officers report the same emotions show that race is the major issue. However, I believe that male officers are more confrontational than female officers, which is why they are more likely to get attacked, unlike female officers. The findings on race, gender, and ethnic differences in police culture only point out the complex nature of policing that the three factors play a significant role in the experiences that police officers face.
In conclusion, I firmly believe that all police officers will find this article from the PEW Research Centre extremely useful. Policing is primarily affected by the gender, race, and ethnicity of both the police officer and citizens who they serve. This article helps let a police officer know how to act in certain situations. Also, those involved in formulating policies for the police officers can better understand how to deal with the challenges that the police officers face in their daily endeavors. A police officer from a white race can collaborate better with a black officer because they are at less risk of experiencing a physical altercation. I believe that an officer is more likely to stay prepared and handle suspects from different races accordingly because they know what to expect. The PEW Research article is therefore relevant for the police officer of today as it provides numerous useful insights on their challenges, and the likely behavior of suspects so that they can better deal with situations.
References
Anderson, M. C., & Giles, H. (2005). Fairness and Effectiveness in Policing: The Evidence. Journal of Communication, 55(4), 872-874. doi:10.1111/j.1460-2466.2005.tb03028.x
Morin, R., Parker, K., Stepler, R., & Mercer, A. (2017). Behind the badge. Pew Research, 11.
Critically Evaluate The Cognitive Theory Of Stereotyping.
Critically Evaluate The Cognitive Theory Of Stereotyping.
Critically evaluate the cognitive theory of stereotyping. B231: Social
Interaction, Exam Paper 1998, Question 4. Graeme Gordon Stereotyping is a form of pre judgement that is as prevalent in today’s society as it was 2000 years ago. It is a social attitude that has stood the test of time and received much attention by social psychologists and philosophers alike. Many approaches to, or theories of stereotyping have thus been raised. This essay evaluates the cognitive approach that categorisation is an essential cognitive process that inevitably leads to stereotyping. Hamilton (1979) calls this a ‘depressing dilemma’. Brown’s (1995) definition of stereotyping through prejudice is the ‘holding of derogatory social attitudes or cognitive beliefs, the expression of negative affect, or the display of hostile or discriminatory behaviour towards members of a group on account of their membership to that group’. This definition implies that stereotyping is primarily a group process, through the individuals psyche’s within that group. A further idea of stereotyping, defined by Allport (1954) as ‘thinking ill of others without warrant’, is that people ‘make their mind up’ without any personal experience. This pre judgement about a whole group is then transferred to the stigmatisation of any individuals in that group. It is these ideas that the essay aims to evaluate, through the cognitive process of categorisation and the above definitions that bring about three distinct features of stereotyping, that our cognition can be demonstrated through. The first characteristic of stereotyping is over-generalisation. A number of studies conducted found that different combinations of traits were associated with groups of different ethnic and national origin (Katz and Braly, 1933). However, stereotyping does not imply that all members of a group are judged in these ways, just that a typical member of a group can be categorised in such judgements, that they possess the characteristics of the group. Still, when we talk of a group, we do so by imagining a member of that group. The second feature and characteristic of stereotyping is the exaggeration of the difference between one’s own group (the in-group) and the ‘other’ group (the out-group). This can be traced back to the work of Tajfel during the 1950’s – ‘the accentuation principle’ (Tajfel, 1981). Tajfel’s work was specifically on physical stimuli, and concluded that judgements on such stimuli are not made in isolation, but in the context of other factors. Applied socially – a judgement about an out-group relies upon other factors surrounding the judgement in question, as well as making a statement about the in-group and the relationship between the two groups. Through stereotyping and categorisation we exaggerate the differences between the groups. From this comes the effect that in believing an out-group is homogenous, through exaggerated differences, their in-group is not – with very much less over-generalisation taking place (Linville, et al., 1986). The third characteristic of stereotyping is that of the expression of values. Most stereotypical judgements of group characteristics are in fact moral evaluations (Howitt, et al., 1989). For example, Katz and Braly (1933) studied a group of students’ attitudes to towards minority groups. They found that Jews were attributed to being ‘mean’ (in terms of money), rather than they themselves being ‘spendthrifts’. Also, they found that there was a strong view that French people were ‘excitable’. This actually implies that they are over-excitable – above the norm, as everybody is excitable, per se, and thus there would be no necessity to mention it. Concluding from this, it is valid to say that a value has been put on a characteristic – in this case, a stereotypical one. A criticism with much of this research is that participants are asked to make judgements out of social context -in abstract situations. Howitt, et al. (1989) say that this leads to a derogatory implication: that attributing a group with a characteristic is also withholding others. However, stereotyping leads to more than merely placing an adjective onto a group or category. The cognitive processes that give reason to stereotyping are much deeper than this, giving rise to the above characteristics. The cognitive approach to stereotyping is that we all stereotype, at varying levels – because of the essential cognitive process of categorisation (Brown, 1995). Howitt, et al. (1989) take this view also, and add that it is an ordinary process of thought to over-generalise, and then protect it. We live in a complex social environment, which we need to simplify into groups, or categories. This simplification is present at all levels of life – it is part of our language, distinguishing between dog and cat, male and female, and even in the basic motives of distinguishing between food and non-food. Such categorisation may seem linguistically simple, but is essential – for example, the classification of elements and organisms by biologists and chemists: ‘one of the most basic functions of all organisms is the cutting up of the environment into classifications’ (Rosch, et al., 1976). However, the point must be made that, even though language suggests so, categorisation leads to different functions and features in non-humans and humans. For stereotyping is not present in non-humans, thus, we may come to the conclusion that stereotyping is possible through linguistics – this topic is discussed further later. This categorisation also has varying depths of moral meaning, or value, which can lead to varying levels of stereotyping. For example, the categorisation of Catholic – Protestant in Northern Ireland. Categorisation is seen as a way of ordering what we perceive (Billig, 1985), stimuli of the external world that needs to be simplified, using ‘iconic images, to pass into our short-term memory’ (Neisser, 1976). This simplification process transforms James’ ‘blooming, buzzing confusion’ into a more manageable world in which it is easier to adapt – categorisation is a cognitive adaptation. For we do not have the capability to respond differently to each stimulus, whether it be a person, an object, or an event. Categorisation is important in everyday life, as well as in the most extreme of circumstances – for example, the discrimination between friend and foe. For categorisation to be useful, we enhance the difference between groups. This was found to be the case at both social and physical levels, and later became known as the ‘accentuation principle’ (see above). However, the distinction between physical stimuli and ‘social objects’ must be made clear. We ourselves our ‘social objects’, thus, we are implicated by such categorisations. As Hogg and Abrams (1988) state: ‘it would be perilous to disregard this consideration’. This can be seen in the accentuation of out-group homogeneity (Park and Rothbart, 1982). Tajfel (1981) made two hypothesis on the cognitive consequences of categorisation. First, that if stimuli are put into categories, then this in itself enhances the difference between groups. Secondly, on a social level, individuals of different groups appear more different from each other, and those of the same group, more similar. Tajfel studied judgements of physical stimuli, using two categories, and found that the extremes of these groups were exaggerated. However, the differences within the two categories were reduced. This was the first of many experiments testing the two hypotheses, all finding that introducing categorisation into an otherwise undifferentiated situation, distorts people’s perceptual and cognitive reasoning, and their functioning. Further studies have been conducted with the aim of taking these findings beyond the physical level, and into the social context, by examining the favouritism of the in-group over the out-groups – pre judgement, or stereotyping. Horwitz and Rabbie (1982) reported on an earlier experiment in which they demonstrated this inter-group discrimination. They found that, in groups of four people, for there to be any inter-group judgements, or biases, possibly a feeling of interdependence was needed in addition to classification itself, even in the most meaningless categorisation of groups. A more recent experiment that they conducted found that, with larger group numbers, in-group – out-group discrimination was present. Tajfel (1981) studied the ‘meaning’ of a group, and found that simply belonging to a group, of no meaning, is enough to lead to stereotyping. Simply belonging to a group meant that subjects were put into one of two categories that had no group characteristics attached to them (i.e. interaction, beliefs, previous background). Such a design has become known as the Minimal Group Paradigm. The subjects in this particular experiment were assigned to one of the two categories by their preferences of a group of paintings by two artists, and done so anonymously. Using code numbers (which specified what group each subject was in) and a set of matrices, the subjects were asked to allocate money to different people. They found that more money was given to subjects of the same group than the other group. With no information except group membership, this must have been the only cause for such discrimination, maximising the differences between the two groups. According to Allport’s earlier definition of stereotyping, such a pre judgement must be resistant to change. Such resistance may be put down to the processes of thinking leading to biases (Howitt, et al., 1989), as seen in the experiment above. For us to believe that our prejudgements are correct, what we perceive to be is what we see. For example, Duncan (1976) showed that how we perceive the social world can be affected by our categorisations, such as, in this case, racial stereotypes. The study found that, because black people were stereotyped as aggressive people (by the subjects), the subjects perceived a situation as being more aggressive, close to a fight, when played by black actors whereas with white actors, it was seen as playful. Such biases may also be looked at as self-fulfilling, or even self-protecting, the ‘sense of self’. This self-positivity is ‘natural’, and as such can be projected onto one’s perception of the in-group – having similar effects at the other end of the spectrum. That is, a negative view of an individual, projected onto ‘their’ group, or the out-group. This is the reason for most stereotypes being negative. Our categorisation and biases can also have an effect on others. Essed (1988) found that white stereotyping of black people had a damaging effect in job interviews, through discomfort and unrest due to the questions asked during the interview. This study was conducted out of the laboratory. A further example of the effects of racial stereotyping on others is a replication of a British
Government commissioned study in which a black and a white person apply to rent a flat. The landlord’s pre judgement of black people through stereotyping affected the black man’s chance and legal right to rent the flat (BBC television, Black and White, 1987). This is an example of the out-group homogeneity effect (Brown, 1995). As well as exaggeration of inter-group differences, another key effect of categorisation is the enhancement of intra-group similarities, known as inter-group homogeneity. The effect of this cognitive process of thought, through categorisation is the perception that the out-group is more homogenous than the in-group Hamilton (1979) found that black families were viewed in more categorical terms than white families, who were individually perceived. Jones, et al. (1981) found a similar effect; that members of university clubs saw their group members’ personality traits as more diverse than out-group members’. A criticism of this study, and the homogeneity effect as a whole, is that members of an in-group will know their peers more than those of the out-group, especially in terms of personality. Thus, such studies do not contribute wholly to the cognitive explanation of stereotyping. However, the homogeneity effect has undergone investigation by many studies, and conflicting evidence has arisen. Nevertheless, a point that has been overlooked is that, with members of an in-group recognising variability within their group, surely such variability is seen by members of an out-group, within their group. This displays a cognitive error of ignorance. Even so, there is no empirical evidence to support such a claim. Categorisation, according to the above, is a ‘natural’ cognitive process that ‘naturally’ leads to stereotyping. As Howitt, et al. (1989) state: ‘cognitive dynamics [of stereotyping] are a natural part of thinking because we must categorise the social world, and in doing so, inevitably build up stereotypical assumptions, protected by our cognitive biases’. The cognitive approach of categorisation does have its flaws however. Categorisation theorists give a rather mechanistic impression of cognition, and thus, their approach to stereotyping (Billig, 1985). We do have a choice in our assumptions and there is a flexibility about human thinking (Howitt, et al., 1989). Therefore, cognition is not as rigid as categorisation implies. It is an oversimplification in itself to suggest that language oversimplifies the world, because it is due to language that our views of the social world can be expressed. However, language does not have to be present for stereotyping to be present. For example, the Minimal Group Paradigm. Even so, language aids our categorisation and thus, our stereotyping. It is the same language that we may use to stereotype that enables us to be the reverse. For example, in the interviews mentioned above, the interviewers could be taught to ask non-categorical questions. As concepts in our minds, tolerance is as easy as prejudice. Our supposed necessity to simplify
the world, as we are ‘incapable’ of taking in ‘every new stimulus as unique’ (Park and Rothbart, 1982), may also be balanced by a statement of the opposite: ‘we would find difficulty in adapting to a world which required action, if no new stimulus could be treated as unique, but every unique stimulus had to be considered as similar to others’ (Billig, 1985). This is the basis of Billig’s argument of particularisation against categorisation – that gives rise to the processes of individualisation – treating and perceiving group members as individuals. Categorisation argues that, through our ‘natural’ pattern of thought, or cognition, our perception of stimuli is categorised by its similarities rather than its individuality. Billig suggests that this can change, through a motivational process in categorisation itself, giving flexibility to such cognitive processes. We are aware of the possibility and ability to change. However, we do not express this flexibility because it is a disruption of the norm, or, of the social group-thought. Goffman (1959) views everyday life as dramaturgical (‘All the world’s a stage, and all the men and women merely players…’ Shakespeare). To disrupt this would be to change the script, and break out of the conformity of the social group, self-to-self and to others. Even so, this illustrates that through our ability to categorise, we have the ability to particularise and ‘do more with the stimuli than accumulate more instances of predetermined categories’ (Billig, 1985). In Billig’s alternative approach to stereotyping, he also raises the point of category selection – a problem that cognitive psychologists have often overlooked. Tversky and Gati (1978) found that different stimuli are judged on their similarities and differences before categorisation and this judgement can be different depending on what way the stimuli is perceived. Billig’s point is that we must particularise before categorising and thus a link has been formed. Categorisation implies a rigidity in our cognition. Stereotypes, by nature, are over generalisations. Such inflexibility is not a possible process of our cognition
– ‘categorisation do not exist in isolation’ (Billig, 1985). As categorisation leads to many categories, through its definition, surely only one such category could possibly be so rigid and inflexible, as other categories must be used by it, and thus be flexible. Therefore, categorisation is not a rigid process, but involves change – which is reflective of our cognition and change is possible (conflicting with Allport’s definition). The difference between two groups affects other attributes of the out-group, including those that are similar to the in-group. By subdividing further such similarities, we are initiating a defence against change in our attitudes and categories. This inventiveness is another example of the flexibility of categorisation. In the most extreme cases, this can lead to an inventiveness demonstrated by racial theorists, which in fact, contradicts their prejudice and rigidity of categories. This flexibility can be illustrated further by studies that have shown that in stereotyping, people imply that most of a group possess a stereotypic trait but not all members. Thus, is the need for ‘special cases’, realisation of individualisation and tolerance (Billig, 1985). According to the cognitive approach, stereotyping is a group process. It may occur in groups, but it is the individual psyches that make up the group, that project their stereotypes through a group. We do have the ability to see people as individuals and particularise their unique characteristics. We can change, as even categorisation is flexible, which undermines the cognitive approach with categorisation, although it may take time on a social level. To conclude, the cognitive approach alone does not give us an understanding of stereotyping.
However, it does anchor the fact that through our ‘natural’ thought processes we do categorise, which leads to stereotyping. It also highlights the importance of the individual and the group. There are, however, problems that have been overlooked by cognitive psychologists which we need to understand, in order to fully understand the ‘changing dynamics and nature of stereotyping in our society’ (Howitt, et al., 1989). There is also the need to look further than the causes of stereotyping and into its effects in order to understand the processes of our thought, of stereotyping.
References
ALLPORT, G.W. (1954). The nature of prejudice. London: Addison-Wesley.
BILLIG, M. (1985). Prejudice, categorisation and particularisation: From a
Perceptual rhetorical approach, European Journal of Social Psychology, 15, 70-103.
BROWN, R. (1995). Prejudice. Oxford: Blackwell and Cambridge, Massachusetts.
DUNCAN, B.L. (1976). Differential social perception and attribution of
intergroup violence: Testing the lower limits of stereotyping blacks, Journal of Personality and Social Psychology, 34, 590-598.
ESSED, P. (1988). Understanding verbal accounts of racism: Politics and heuristics of reality constructions, Text, 8, 5-40.
HAMILTON, D.L. (1979). A cognitive – attributional analysis of stereotyping, In: Berkovitz, L. (ed.), Advances in Experimental Psychology, Vol. 12, Academic Press, New York.
HOGG, M.A. & ABRAMS, D. (1988). Social identifications, London: Routledge.
HORWITZ, M. & RABBIE, J.M. (1982). Individuality and membership in the intergroup system, pp.241-274, In: Tajfel, H. (ed.), Social Identity and Intergroup Relations, Cambridge: Cambridge University Press.
HOWITT, D., BILLIG, M., CRAMER, D., EDWARDS, D., KNIVETON, B., POTTER, J. & RADLEY, A. (1989). Social psychology: Conflict and continuities, Milton Keynes: Open University Press, and Philadelphia.
JONES, E.E., WOOD, G.C. & QUATTRONE, G.A. (1981). Perceived variability of personal characteristics in in-groups and out-groups: the role of knowledge and evaluation, Journal of Personality and Social Psychology, 7, 523-528.
KATZ, D. & BRALY, K. (1993). Racial prejudice and racial stereotypes, Journal of Abnormal and Social Psychology, 30, 175-93.
LINVILLE, P.W., SALOVEY, P. & FISCHER, G.W. (1986). Stereotyping and perceived distributions of social characteristics: An application to in-group -out-group perceptions, In: Dovido, J.F. and Gaertner, S.L. (eds.), Prejudice, discrimination and racism, Orlando, FL: Academic Press.
NEISSER, U. (1976). Cognition and reality, W. H. Freeman, San Francisco.
PARK, B., & ROTHBART, M. (1982). Perception of out-group homogeneity and levels of social categorisation: memory for the subordinate attributes of in-group and out-group members, Journal of Personality and Social Psychology, 42, 1031-1068.
ROSCH, E., MERVIS, C.B., GRAY, W.D., JOHNSON, D.M. & BAYES-BRAEM, P. (1976). Basic objects in natural categories, Cognitive Psychology, 8, 382-439.
TAJFEL, H. (1981). Human groups and social categories, Cambridge: Cambridge University Press.
A comprehensive study of the reasons why Emirati families discourage their sons from working in hotel industry
A comprehensive study of the reasons why Emirati families discourage their sons from working in hotel industry
Name
Institution
Course
Date
Problem statement
Emirati families discourage their sons from working in hotel industry. Moreover, the numbers of job vacancies in the region is lower as competition in the job market continues to become more intensive.
Research questions
What are the main reasons that make Emirati families to discourage their sons from working in hotel industry?
How does the community view individuals working in the hotel industry?
Does the local communities consider the hotel industry as inferior for their sons to be employed there
How is the perception of the Emirati community affected when male workers decide to seek employment in the hotel industry?
Are there any forms of repercussions which a male employee is exposed to when he is employed in the hotel industry?
Objectives
To evaluate the reasons that influence Emirati families to discourage their sons from working in hotel industry.
To determine how the communities view individuals working in the hotel industry.
To identify if the communities consider working in hotel industry as inferior for their sons.
To analyze the impact on perception of Emirati communities when male workers decide to seek jobs in the hotel industry.
To examine if there are any forms of repercussion for male employees working in the hotel industry.Literature review
Job dissatisfaction according to Locke is best defined as the behavior or attitude an individual develops towards their job. When an individual becomes satisfied in their workplace, they develop a state of pleasure, which tends to affect their cognitive abilities because of their work appraisal (Brief, 2002). When it comes to an organization and obtaining profits, employee satisfaction will make sure that maximization of work profits is the key issue. When an employee is satisfied the employee turnover becomes minimal and the profit maximization becomes higher. According to research carried out, there is a mutual relationship between the employees’ performance in a company and the satisfaction obtained in the work place (MBA, 2010). An employee turnover can have negative or positive results. This may result from either the employer or in other cases the employee. Human resource management plays a vital role in an organization because employers use this strategy to reduce the voluntary turnover or the employer firing the workers (Vangel, 2011). The work of human resource management is to train the employees, manage their overall performance, compensation strategies, and the methods best suitable for employee selection. This means the human resource team usually works very hard to make sure the company’s employment rate is on an increase while the job turnover is on the decrease (Kazi, 2011). Even though there have been studies conducted in the past, few have tried to explain the reasons as to why employee turnover is relatively proportional to the level of satisfaction in the workplace. This paper explains why employee income is affected by job turnover with regards to maximizing the profits to the company and therefore resulting in high turnover levels of job dissatisfaction.
One of the reasons as to why job satisfaction results in a higher level of turnover is the employee’s work life conflict (Kazi, 2011). Work and life conflict in itself depends wholly on an individual’s satisfaction. In an organization, individuals aspire to earn a higher living as compared to their work mates in order to boost their lives and satisfy their levels of needs (Luthans, 1992). In quite a number of organizations, it is possible to find the work colleagues talking together about how much they earn in terms of salaries. When a worker finds out their fellow workmates earn more, they tend to feel dissatisfied and in the long run, the company is the one to go down. According to research carried out, the level of income an individual earns is directly proportional to the level of satisfaction that is required for a company to succeed even when the managerial levels of the company are held constant over time (Aydogdu, 2011). In the end, low level personal satisfaction in the work place may have a negative impact on the organization’s effectiveness in carrying out its activities as well as deteriorating the lives of the employees.
Job turnover is another threat that affects an organization’s performance. This takes place as a result of the downsizing strategies organizations in the recent past are trying to do. A single organization has more than one employee with whom they rely on in order to become successful. Economizing in an organization may tend to bring about voluntary turnover by a high number of employees. These employees were devoted, motivated, and faithful and who contributed greatly towards the company’s growth (Mishra & Spreitzer, 1998). Competition and globalization in the industrial scene have created a situation whereby an organization has to reduce the expenses with an aim of achieving maximum profits. One way of achieving this is by reducing the number of employees and utilizing the human resources to its maximum potential. This being the case, quite a number of employees have a low dissatisfaction level regarding the company and their employment uncertainty. A number of the employees feel like quitting the job and declining certain organizational commitments (Brockner, Grover, Reed, DeWitt & O’Malley 1987).
The working environment acts in improving or destroying the employment turnover. There are certain basic conditions in the work place that tend to determine how the employment turnover will be for example a proper lighting system, good furniture in the office, good relationships with their colleagues, and a clean work place. The attributes and attitudes towards the working conditions of the employees are directly proportional to an organization’s success and the willingness of a person to work faithfully in the company without second doubts (Laser, 1980). Adapting to a new working environment tends to be a bit problematic for certain people and therefore their levels of satisfactions may be affected (Kazi, 2011). In case an employee’s new working conditions are not as favorable as the previous, it will affect their intent to leave their new workplace. According to research, many people will tend to jump from one company to the other as a result of their working environment because their personal satisfactions have not been achieved at all (Kazi, 2011).
In an organization, job turnover rates are directly comparable to the number of opportunities available in the organization. Lack of opportunities by an employee in the industry tends to result to low growth rates and the number (Aydogdu, 2011). Promotion is one major possibility that employees tend to perceive while working. Promotion in the work place involves the likelihood of progression from one level to the other. During the recruitment process, many employers have a tendency to give a certain impression to their employees as to suggest their advancement while working in the company and in the process; they hide the basic job requirements (Kazi, 2011). When this does not happen, the employee tends to have dissatisfaction towards their work because of the negative perception about the management towards their economic advancements and other subsidiary benefits (Kazi, 2011). Research has it that the human psychological nature has a tendency to relate to the company in terms of appreciating and appraising the quality of work they do (Feldmann and Arnold, 1985).
Due to high levels of dissatisfaction with an organization and the quality of work rendered by the employee, there are certain consequences that result in the process with regards to the organization and the employee. One such consequence is the level of work performance (Aydogdu, 2011). This can be determined by how an individual performs their duties at work, their consistencies in terms of work attendance, and how they behave towards their organization’s management. According to research carried out, there is a great diversity emanating from the situation concerning an employer and employee in terms of performance. A number of employers interviewed claim that the production of an organization depends on the level of satisfaction extended towards the employees (Aydogdu, 2011). The other end result arising from an employee’s dissatisfaction is the fact that the rate of turnover increases. The employees tend to look for better working conditions and other organizations that pay quite a handful of money for the quality of services they render (Aydogdu, 2011). This in turn leads to a high percentage of employee non-attendance. Studies show that there is a negative relation between commitment towards an organization and the rate of absenteeism (Aydogdu, 2011). The number of employees who become absent in an organization comes as a result of their commitment to their organizational duties.
Research Methodology
The research methodology is the most important part of the research as it highlights how the data used in the research was collected and analyzed. There are a myriad data sampling techniques, but the most optimal; method of collecting data is the open method that offers a comprehensive system of collecting data with minimal limitations and drawbacks. This method should be comprehensive to enable generalizability for the whole population. However, there are a number of factors that are put into consideration when collecting data, noteworthy amongst them are soundness and consistency of the results that would be realized after the research.Reliability in the research depends on the technique used for sampling the data, while the validity of the research depends on the layout of the questionnaire. The researcher employed multifarious deduction throughout the research. Research process is contemplated to ensure that an insightful idea is created to enable the researcher reach a probable conclusion. Search Philosophy these are assumptions that underpin the research strategy and data collection strategy. This research is mainly concerned with a subjective knowledge and interpretation of the phenomena, is a social word basing on the general assumption that coherences in the social world are complex.On the other hand, the research philosophy in use is the positivism that argues that the research results can be generalised to cover the entire human population, with respect to the general characteristics of the population under considerations. Research Approach This research followed the deductive approaches of research as it tries to analyze the empirical data out of which the hypothesis was formed , it is therefore important to note the research approach in consideration should verify the causal relationship that are in the existing theories. “
Quantitative and qualitative Approach
In research there are two major approaches that can be flowed to realize the aims of the research; these are qualitative and quantitative approaches. However, the qualitative approach is the most effective method in the scientific researches. However, this being a social research, the researcher made use if the qualitative research, in which the data sampled from the chosen population is categorized and analyzed based on the subjective understanding of the researcher. It is important to note that due to the coherent weaknesses of the quantitative research, the researcher had to use quantitative research by analyzing the statistical data related to the research to help him realize the research objectives. It is also noteworthy that quantitative research depend on the establishment of the relationships between variables.
Research Strategy
The researched strategy of choice for this study was the deductive strategy as was easy to answer the research question with the aim of meeting the research objectives. In this approach, the formulated aims of the research were answered by effective tests of the collected data. The researcher observed general theories and collected data. In this dissertation the deductive approach was chosen. General theories were observed out of which aims were formulated, a questionnaire to collect the data was set up, and this was essentially to test those against existing literature, to be able to either confirm or reject the original theories in the end.
Sampling
Data collection is a very important part of the any research, however, it is challenging to collect data from the whole population due the natural problems associated with collection of data from a wide population, it is important to select a small portion from the whole population that would be a representation of the whole population; this is called sampling. This research implemented the random sampling method to derive the response for the research questions
Data Collection”
Data was collected by use of Likert type structured questionnaire, these questionnaires were self administered by the researcher. However, secondary study was conducted on the literature available such as academic journals, social research reports, industry magazines as well as course material available from the university library. Additionally, the internet was used to derive the most recent information on the topic. These data was used to test the hypothesis.
It is important to note that one of the limitations of this research was time and access restriction. Therefore random sampling was done to get the population for research and restrict the confine of the data collection to this particular group, under the assumption that it would be generalized to represent the entire population. Data collection methods Interviews were used as the research design for this study in place where quantitative a combination of primary and secondary data will help realize the objectives of this research.
Reference
Aydogdu, S. (2011). An Empirical Study of the Relationship Among Job Satisfaction, Organizational Commitment and Turnover Intention. Retrieved December 11, 2012, from HYPERLINK “http://www.econjournals.com/index.php/irmm/article/download/30/24″www.econjournals.com/index.php/irmm/article/download/30/24
Brief, A. P. (2002). Organizational behavior: affect in the workplace. Retrieved December 11, 2012, from HYPERLINK “http://www.annualreviews.org/doi/pdf/…/annurev.psych.53.100901.13515″www.annualreviews.org/doi/pdf/…/annurev.psych.53.100901.13515…
Brockner, J., Grover, S. L., Reed, T. F., DeWitt, R. L., & O’Malley, M. N. 1987. Survivors’ reactions to layoffs: We get by with a little help for our friends. Administrative Science Quarterly, 32: 526-541.
Dessler, G. (2000). Human Resource Management. New Jersey: Prentice Hall.
Feldman, D. C. and Arnold, H. J. (1985). Managing Individual and Group Behavior in Organizations. New York: Mc Graw Hill Publishers.
Kazi, G. M. (2011). The Contribution of Individual Variables: Job Satisfaction and Job Turnover. Retrieved December 11, 2012, from HYPERLINK “http://www.journal-zarchieves8.webs.com/984-991.pdf”www.journal-zarchieves8.webs.com/984-991.pdf
Laser, S. A. (1980). Dealing With The Problem Of Employee Turnover. Retrieved December 11, 2012, from HYPERLINK “http://www.onlinelibrary.wiley.com/doi/10.1002/hrm.3930190404/pdf”www.onlinelibrary.wiley.com/doi/10.1002/hrm.3930190404/pdf
Luthans, F. (1992). Organizational Behavior. New York: Mc Graw Hill Publishers.
MBA. (2010). What are benefits of Job Satisfaction? Retrieved December 11, 2012, from HYPERLINK “http://www.mbaofficial.com/mba-courses/human-resource-management/what-are-benefits-of-job-satisfaction/”http://www.mbaofficial.com/mba-courses/human-resource-management/what-are-benefits-of-job-satisfaction/
Milkovich, G. T., & Newman, J. M. (2005). Compensation. Boston: McGraw Hill Publishers
Mishra, A. K. & Spreitzer, G. M. 1998. Explaining how survivors respond to downsizing: The role of trust, empowerment, justice, and work redesign. Academy of management Review, 23 (3): 568-588.
Vangel, K. (2011). Employee Responses to Job Dissatisfaction. Retrieved December 11, 2012, from HYPERLINK “http://www.google.co.ke/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&ved=0CDYQFjAB&url=http%3A%2F%2Fwww.uri.edu%2Fresearch%2Flrc%2Fresearch%2Fpapers%2FVangel-Commitment.pdf&ei=-tvHUKR_gsLRBdOEgEg&usg=AFQjCNFQ-FrN8rR-qXzuGipRjKggi-jFvg”http://www.google.co.ke/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&ved=0CDYQFjAB&url=http%3A%2F%2Fwww.uri.edu%2Fresearch%2Flrc%2Fresearch%2Fpapers%2FVangel-Commitment.pdf&ei=-tvHUKR_gsLRBdOEgEg&usg=AFQjCNFQ-FrN8rR-qXzuGipRjKggi-jFvg
