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Acme Petroleum

Acme Petroleum

132, Victoria, Texas 12401. U.S, 321-577-8474

www.acmepetroluem.org

John M. Roberts,

Publisher, Victoria Advocates

101 W. Goodwin Ave., Suite 1200, Victoria, TX

Dear John,

Recently, we bought a land at Route 59 south Victoria which we intend to build a tank farm, a facility which is likely to have multiple oil terminals. We are aware that Route 59 is designated to become the future interstate 69. We are also aware of the local opposition to the construction of the tank farm. This is because of the statements made in the City Council meetings and several letters addressed to the Victoria Advocates newspaper. The opponents claim that all petrochemical companies are irresponsible polluters and Acme is no exception.

Acme has however shown in its economic benefit statement how a major fuel distribution node in Victoria will generate employment at the tank farm itself and by supplying gasoline that Crossroads companies need to develop how the new tank farm will contain state-of-the-art precautions against leaks. We are requesting you to hold a public forum on Acmes proposed tank farm so as to weigh out the advantages and disadvantages.

Your consideration will be highly appreciated.

Sincerely,

Communications Director, Acme Petroleum.

Careers Description

Careers Description

Student’s Name

Institution Affiliation

Course Name and Code

Professor’s Name

Date

Careers Description

Introduction

Everyone across the world has access to a variety of occupations. Three of these occupations that I find interesting include Registered Nurse (RN), Human Resource Management (HRM), and Lawyer. This paper presents different information regarding these careers, including the tasks involved in each job, the type of knowledge, and the skills and abilities required for doing these jobs. It also covers the type of work activities involved in these jobs. Other areas covered include how the careers relate to my assessment results, values important for these occupations, related occupations, California wage and employment trend for these occupations, and educational preparation required for these occupations.

Registered Nurse

Tasks Involved

The tasks involved in the RN occupation include observing and recording patient behavior, collecting the health history of patients, administering medication, dressing wounds, performing physical examinations and diagnostic tests, and counseling and educating the patient and their family members on treatment plans. Other tasks include supervising and directing nurses, reading and interpreting patient information, and consulting with doctors and health care providers (Swanson et al., 2020). Although these are the most common roles of RN, the tasks may vary based on the work environment.

Knowledge Required

RN is required to have medical knowledge in order to be able to provide quality patient services. Also, they need to be tech-savvy. This is because, with technological advancements, nurses are on the frontline of applying the latest healthcare technology to serve patients with increased effectiveness and efficiency. For instance, healthcare technology awareness also allows nurses to handle smart wearables such as smart shirts, which monitor patients’ vitals, weight, and movement to prevent injuries, bedsores, and misdiagnoses (Lopez et al., 2020).

Skills and Abilities Required

Firstly, RNs need to be organized. This is because they are tasked with caring for several patients at the same time; thus, being organized will help them avoid confusion and medical errors. They also need outstanding interpersonal skills in order to build healthy relationships with patients and other health care providers. RNs also require excellent decision-making skills in order to make informed decisions regarding a patient based on the situation they are in. RNs also require physical strength since they spend most of their time on their feet and also need to lift and help patients.

Work Activities Involved and Places of Work

RNs provide in-person services, which entail providing medical support to patients and doctors. RNs provide in-person services since they provide patient care, and most of their roles require direct physical interaction with patients. Such services include dressing wounds and performing assessments, dressing wounds, among others. RNs serve in various work settings, including healthcare clinics, hospitals, care homes, or rehabilitation centers.

How the Career Relates to My Assessment Results

The assessment results indicate that I possess most of the skills and abilities required for this career. Thus, there is a strong relationship between this career and my assessment results.

Important Values/Work Styles

The nursing profession is founded on ethics and ethical values, and the performance of all nurses is based on these values. Core values of nursing include autonomy, social justice, integrity, altruism, honesty, and human dignity (Poorchangizi et al., 2019). Thus, these are important values for the RN.

Related Occupations

Occupations related to RN include Nurse practitioners and Certified Nursing assistants (CNA). Nurse practitioners are responsible for coordinating patient care and providing specialty and primary healthcare. On the other hand, CAN assists in meeting the nursing needs of patients by providing basic nursing care.

California Wage and Employment Trends

California has the highest average pay for registered nurses in the country, at 49.8% more than the national average. California’s RNs make an average yearly income of $124,000 and an hourly pay rate of about $60 (NurseJournal.org., 2022). While this is the average wage rate, it is important to note that the rates of pay vary depending on the type of the employer, years of employment, location, and degree level.

Necessary Educational Preparation

Candidates must have at least an associate’s degree in nursing, although many RNs go on to achieve a bachelor’s or master’s degree. An applicant must obtain state licensure after receiving their degree. To earn this license, candidates take the National Council Licensure Examination for Registered Nurses (NCLERN). In order to do their jobs effectively, RNs must have the appropriate training, which varies depending on the workplace.

Human Resource Manager

Tasks Involved

The tasks involved in doing this job include leading and directing the routine functions of the HR department, which include hiring and recruiting employees, administering employee payment, enforcing policies and practices of the company, training, and developing employees, and administering employee benefits (Conrad & Newberry, 2011).

Knowledge Required

HR managers require to have both data-driven and analytical knowledge (Gurusinghe et al., 2021). Analytical and data-driven knowledge assists HR managers in understanding the key HR metrics, which include recruitment, retention, and engagement of employees. This knowledge also helps in evaluating employee value based on their performance. Since HR managers deal with human labor, they also need to be knowledgeable of laws and regulations that relate to employment.

Skills and Abilities Required

HR managers should possess outstanding written and verbal communication skills (Ritter et al., 2018). These skills allow them to communicate effectively with their subordinates. They also require effective interpersonal, conflict resolution, and negotiation skills. Furthermore, they require excellent problem-solving and analytical skills (Ritter et al., 2018). These skills allow them to find effective solutions for problems facing the HR department. Since their department deals with human labor, HR managers are also required to have the ability to prioritize tasks and delegate tasks appropriately.

Work Activities Involved in this Job

HR managers work in for-profits, non-profits, government, and education organizations. They offer the indoor type of work activities since they serve in offices and they mainly oversee the HR department functions from the office. They tend to relay information to the other members of the department from the office, and if meetings are held, they are always held within the organization.

How the Career Relates to My Assessment Results

This career relates to my assessment results since I possess the required skills and abilities needed for this career.

Important Values/Work Styles

Important values for HR managers include integrity, honesty, social responsibility, quick decision-making, leadership, effective communication skills, patience, and a sympathetic attitude. These values are important to HR entails creating value for others, leadership, and managing talent (Ramlall & Melton, 2019).

Related Occupations

Occupations related to HR managers include Employee Relations Manager (ERM) and Human Resources Information Systems (HRIS) specialist. The role of the ERM is to provide a link between an employee and the management of the organization. On the other hand, HRIS is an expert in HRM systems, and their role is to collect data and analyze it to improve HR processes and strategies.

California Wage and Employment Trends

California HR managers earn an average salary of $68,986 per year. That comes out to almost $5,749 per month, $1,327 each week, and $33.17 per hour, although this varies greatly (ZipRecruiter, 2022). The wide spread in the average compensation for HR managers implies that there may be numerous prospects for pay increases and promotion based on experience, location, and skill level.

Necessary Educational Preparation

The minimal educational requirements for one to become an HR manager include a Bachelor’s degree in Human Resource Management, Business Administration, and Labor Relations. A Master’s degree in these fields is an added advantage to candidates.

Lawyer

Tasks Involved

Law is an occupation that I found interesting based on my assessments and research. While doing law several tasks are involved which include; preparation and filing of legal documents such as wills, appeals, and contracts. Other tasks involved are research and analysis of legal problems, advising and representing defendants in courts, and interpreting rulings, laws, and regulations for businesses and individuals.

Knowledge Required

In pursuing a law career, one should have adequate knowledge of all law practices. This will help an individual promote legal culture by understanding the set of rules followed by various societies.

Skills and Abilities

To be a qualified lawyer, an individual should possess the following skills and abilities; analytical skills which will enable the lawyer to help clients solve issues and problems. Interpersonal skills which helps lawyers to build trusting relationships with their clients. Another important skill that lawyers should possess is problem-solving skills where all lawyers should be able to separate their prejudice and emotions from their clients. In addition, lawyers should have efficient speaking skills to be able to clearly explain and present evidence to a jury and judge. Lastly, writing skills are also essential as they help lawyers to be specific and precise when preparing documents such as trusts, wills, and powers of attorney.

Work Activities Involved in this Job

Several work activities are involved in law which include defending the clients which takes place in-person in courts. Other activities include interpreting laws which also takes place in-person, and rulings which takes place in-doors.

How the Career Relates to My Assessment Results

I believe that I possess the necessary skills and abilities required in law occupation

Important Values/Work Styles

Lawyers need to possess several work styles and values such as teamwork, creativity, commercial awareness, initiative, working under pressure, and integrity

Related Occupations

Some of related occupation to a lawyer are legal assistants and paralegals who perform various tasks to support lawyers, Hearing officers and judges who apply the law by guiding legal processes in courts. Other related occupations include working as a mediator, investment consultant, fund manager, and financial analyst.

California Wage and Employment Trends

In California the average salary for lawyers is around $ 162,700 per year.

Necessary Educational Preparation

To work as a lawyer an individual should possess a bachelor’s degree; the individual should have done courses in English, history, public speaking, economics, government, and mathematics. Besides, an individual is required to take a Law School Admission Test before being enrolled in a law school.

References

Conrad, D., & Newberry, R. (2011). business communication skills: Attitudes of human resource managers versus business educators. American Communication Journal, 13(1), 4-23.

Gurusinghe, R. N., Arachchige, B. J., & Dayarathna, D. (2021). Predictive HR analytics and talent management: a conceptual framework. Journal of Management Analytics, 8(2), 195-221.

Lopez, X., Afrin, K., & Nepal, B. (2020). Examining the design, manufacturing, and analytics of smart wearables. Medical Devices & Sensors, 3(3), 1-16. https://doi.org/10.1002/mds3.10087NurseJournal.org. (2022). Average RN Salary in California 2022. Retrieved 22 July 2022, from https://nursejournal.org/state/california/rn-salary/.

Poorchangizi, B., Borhani, F., Abbaszadeh, A., Mirzaee, M., & Farokhzadian, J. (2019). The importance of professional values from nursing students’ perspective. BMC nursing, 18(1), 1-7.

Ramlall, S., & Melton, B. (2019). The role and priorities of the human resource management function: Perspectives of HR professionals, line managers, and senior executives. International Journal of Human Resource Studies, 9(2), 9-27. http://dx.doi.org/10.5296/ijhrs.v9i2.14492Ritter, B. A., Small, E. E., Mortimer, J. W., & Doll, J. L. (2018). Designing management curriculum for workplace readiness: Developing students’ soft skills. Journal of Management Education, 42(1), 80-103.

Swanson, M., Wong, S. T., Martin‐Misener, R., & Browne, A. J. (2020). The role of registered nurses in primary care and public health collaboration: a scoping review. Nursing Open, 7(4), 1197-1207. https://doi.org/10.1002%2Fnop2.496ZipRecruiter. (2022). HR Manager Salary in California. Retrieved 22 July 2022, from https://www.ziprecruiter.com/Salaries/HR-Manager-Salary–in-California#:~:text=While%20ZipRecruiter%20is%20seeing%20salaries,making%20%24102%2C946%20annually%20in%20California.

Acme Consulting Marketing Plan

Mcdonalds Marketing Plan

Student’s name

University affiliation

Date

Mcdonalds Marketing Plan

Executive Summary

This is a consulting company which mainly specializes with the marketing of product with high technology in the international markets. The company is an expert in market research and personal computers in the entire national market.

Situation Analysis

Acme consulting provides expertise of high level to the international development of high technology business, distribution strategies, channel development as well as marketing the products of high tech. It mainly aims at offering two types of international triangles. One is to provide the clients in the United States with the Latin American and European development markets and two, offering the clients in European with development for the Latin American and United States Markets.

The main aim of the company is to continue taking the consulting work to markets which are related and to be specific, the Latin America together with the other places such as far East. The company on the other hand will look into additional leverage through having representation positions and brokerage positions with an aim of creating percentage holdings on the result products.

2.1. Market Summary

The company aims at manufacturers of computers with high technology software and hardware, networking and services who require to sell in the Europe, Latin America and United States markets. These are the main large companies or the medium sized ones.

The very main customers comprise of large corporation executives who are sales managers, general managers as well as marketing managers who have the responsibility of focusing on specific channel, market and international focus. These executives would not want a situation they are risking losing money or wasting time searching for questionable expertise or bargaining information. The executives are very much sensitive on risking the reputation and company’s name as they get into the market to search for new opportunities (Ruef, 2002, p74-95)

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2.1.1. Market analysis

Demographics

The very important segments in the market comprise of the high technology large manufacturers of products like Hewlett- Packard, Apple, Siemens, Olivetti and Microsoft. The companies will always call Acme for the development functions which are essential spun off as compared to the managed in house for market forums and market research (Palo alto.com. 2006).

Companies with growth of medium size: Especially the multimedia, software and other related growth fields, Acme always will provide very attractive developments alternative to the management constrained companies or those that are not in a position to address new market opportunities and segments in new market (Poulfelt, 1997, 65-70).

The table below shows market analysis for the company

Potential customer Growth 2000 2001 2002 2003 2004 CAGR

US High Tech 10% 5,000 5,500 6,050 6,655 7,321 10.00%

European High Tech 15% 1,000 1,150 1,323 1,521 1,749 15.00%

Latin America 35% 250 338 456 616 832 35.07

Other 2% 10,000 10,200 10,404 10,612 10,824 2.00%

Total 6.27% 16,250 17,188 18,233 19,404 20,726 6.27%

2.1.2. Market Trends

The company benefits from some of the market trends;

There is a trend on internationalization. The coming up of internet has led to direct communication in the large world with manufacturers. Europe for instance, has been able to create a unified major market for real. On the other hand, the Latin America is growing and healthy while Asia, even though it had setbacks recently, it is a very good market. The potential client base, as well as manufacturers requires moving into the new market and expanding.

Communication technology has been an explosion in the new industry. Due to internet, the communication technology growth of items has been explosive. The network cards, connectors, modems, cables, routers and communication software are growing with a rate of 35% in every year. The margins however are not very much great in the standard categories of hardware though there is enormous growth (Mintzberg et al, 2005, p1).

There is a trend in consulting, contracting and management of ad hoc. Even big companies and businesses are very frequently turning to the temporary expertise other than fixed and permanent cost employees. There are the new applications which are latest for the ‘scalable’ buzzword. Acme consulting is therefore an attractive alternative when it comes to the clients as we offer variable economic advantage vs. the fixed costs as well as overhead and growing liability for taking on employees for longtime period.

2.1.4. Market Growth

The association of US in market consultants has reported a growth of 30% in the average revenue in the consultants which focus on the high tech marketing of products. Acme consultants is a subset of the said market mainly due for the higher growth ever as compared to the mainstream(Mills et al, 1995, p 17-49). The industry dealing with local electronics in California has reported a trend on solutions of additional consulting just like the manufacturers convert onto the solutions of variable cost.

The industry associations in Europe and Japan show that the overall growth in the interest while moving to the new markets is seen to be very phenomenal. The growth of projects in the new market internationally is more that 100% in every year (Palo alto.com. 2006).

2.2. SWOT Analysis

This covers the strengths, weaknesses, opportunities and also threats. The weaknesses and strengths are internal attributed and may be addressed through changing the business. The threats and opportunities are mainly external.

2.2.1. Strengths

All the principles in this area have true expertise. The experience as well as expertise is better as compared to any other person known in this area.

The communication technologies dominance from the user’s view. Acme consultants have the best website, a file Transfer Protocol which is secure and also facilities comprising of password protection which are involved in receiving and sending documents from customers, automatic links and major bandwidth to train the allies in assisting clients get the required speed on the offered facilities(Sterne, 2002, p1). It is also possible to have meetings held via the internet with shared visuals and interface.

Acme consultants has a manageable size. There is no need for very large overheads. The clients however know the fact that we are in a position to provide whatever we have promised. The bigger consulting houses as well as competition, may build on the major partner structure concerned with young associates and selling, with much less experience and consulting delivery (Business Plan Pro.2001).

Contacts are well kept. The experience of many years means there is a lot of contacts, networking and marketing through word of mouth.

2.2.2. Weaknesses

Resources for marketing are a major challenge. Now that we are a group, we tend to be very good in making sales directly. However, the required resources in doing the general marketing sometimes are inadequate. We therefore rely on word of mouth as the main way to generate leads (Sodhi &Tang, 2001, p 40-48).

Without having staff, it is not possible to leverage people in developing presentations and documents, detailed research as well as complete the blank spaces. We have inadequate support staff to handle the email, fax and telephones from our clients.

Our brands. In most cases, McKinsey or Booz Allen is a better purchase for executives in that there is no single person who was fired because of hiring the IBM. We are very new in the market and we may be seen as very innovative hence a risky choice.

2.2.3. Opportunities

Growth of internet. Most of the companies nowadays are being forced into the marketing worldwide without an option. The rates of growth are much higher and also obvious opportunities.

Market growth internationally. The Latin America and Europe are very much booming. Asia is recovering though it was suffering. The manufacturers are therefore very much anxious waiting to take their very new technologies to the new markets across borders (Soriano, 2003, 409-416).

The red tape which is growing is involved with employing full time workers mainly internationally at the level of executives.

2.2.4. Threats

Internet is an opportunity and also a threat. Our very expertise involves managing several markets, crossing borders and therefore the solved problems are reduced when it comes to their importance through the information growing availability(Soriano, 2001,p40-48). For instance, software companies in the recent past charged very huge premiums for available software in smaller markets though the customers currently are very likely to observe the prices available elsewhere and make a decision to purchase through the net.

The branded and large competition is slowly recognizing our area. Nowadays they have started competition in our area and therefore we are not left alone as they have recognized the niche (Alio & Fahey, 2012)

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New competitors are coming up in the new market especially now that the European market has grown; the major competitors in the area are very much significant.

2.3. Competitor analysis

The main element in the decision of purchase made at the level of Acme client is trust in the reputation of profession and the consulting firm reliability. Competition is in various forms.

One, the very much significant competition involves no consultation. The companies which choose to start development of business, make in house market research and channel the development (Fletcher,Crawford, 2010, p25). Their managers are involved in this privately which is part of their business functions. The key advantage which we hold onto in the in house development is the fact that managers are very much full of responsibilities. The managers lack time to undertake new market responsibilities and also the development of new channels. The Acme may approach the channels, vendors and alliances on the confidential basis to make the initial contacts and gather information in ways (Palo alto.com. 2006).

Second is the prestige on high level management consulting. These can be said to be generalists who obtain a management consulting name brand on specialty areas. Their weakness which is very much important is structure management which has the partners being involved in selling jobs. The inexperienced associates are also involved in work delivery. We therefore compete against these individuals as experts in the certain fields with a guarantee that the clients will have atop level people performing the actual work.

Third is the research company in the international market. The companies are said to be formidable competitors in the market research published as well as market forums though they do not offer high level consulting as Acme could be able to offer(Poulfelt, 1994, 421-436).

Other types include smaller house market specific like Japan’s Nomura research and the brokering, deal catalysts and sales representation which are an ad hoc business.

2.4. Organizational capabilities

Acme provides services of expertise in channel development, market development channel distribution, packaged and sold in several ways which give way for the clients to select the relationship preferred. These include the consulting of retainer relationships, project based alliance brokering and relationships, market representation and sale representation, market research which is project based, information forum events and also the market research which is published (Groß, & Kieser, 2006, p 69-100).

3.0. Market strategy

This is also known as focus. The Acme consulting strategy aims at focusing on a certain expertise area where we are a group which is strong just like other groups in the world. The company comprise of true experts in coming up with new products in technology, mainly in the distribution channels (McKenna, 2012, p 153).

Acme therefore intends to focus on 3 geographical markets which are Latin America, Europe and United States. We aim at reduced product segments like software, personal computers, telecommunications, technology integration, personal organizers among other products. The customers targeted are mainly the larger corporation managers and sometimes the owners of the corporations which are medium sized in a period of high growth.

3.1. Target Markets

We should focus on thousands of potential customers who are well chosen international markets (Lesson notes) such as in Europe, Latin America and United States. The high tech companies involved in manufacturing are the major customers for the Acme consulting.

3.2. Strategy Pyramids

The company’s strategy is to focus on the expertise area. We have much competition emanating from international market as well as expertise in the product introduction. However, nobody is in a position to match our status if only we remain focused in the introduction of products of high tech on channels of international markets.

Some of the tactics we use in making it real include the best work quality, marketing based expertise and the fact that we are mainly using the very new technology on international communication

3.3. Marketing Mix

The marketing mix is usually placed together

3.3.1 Product

The very important aspect is when menu items are being offered to the potential customers, there is a large choice for the potential customers to select from in relation to the way they intend to make use of their money and where. Mcdonalds therefore place much emphasies on having a menu which the customers would want. The requirements by customers however change with time. Whatever seems nice today could be discarded later on. Marketing monitors the preference of the customer continuously. So as to meet the changes, Mc Donalds has come up with products which are new and also phased out the old ones. This will continue to happen. However, care must be taken not to affect the existing sales by coming up with an option that will canibalise the sales.

5. Company Objectives

1. We want to make ourselves experts. This is to mean that we be quoted in the trade press, gain recognition and speak in the industry events.

2. We should have a brand name to reference our clients. We need three brand names to always cite to the clients to be in a position to reference using a name and phone number for contacts.

3. We require having at least a client in each region. In United States, Asia or Latin America and also In Europe.4. We should have a net sale 10% and above by the end of three years.

6.0. Economic evaluation

Our plans is to have sales close to $600,000 by the end of the year which should grow to $1.8 million in 2015, on the expenses on marketing which is more than $200,000 an approximate value of 35% sales. Our marketing expenses of about $500,000 will be 25% of the sales made (Proctor, 2013, p1).

The plan assumes two trends which are very essential. One is the steady decline in the sales cost and growth in the percentage gross margin as we tend to build several resources to be fixed costs and full time personnel other than outside consultants and contractors.

Second is the reduction in marketing expense like the sales percentage. The projected figure of 35% is quite high such that we are coming up with a reputation as well as marketing even without leverage of initial marketing, where we start from 0 (Palo alto.com. 2006).

7. 0. Marketing Implementation and control

On the action plan, we project the marketing expenses and sales to increase times two from $215,000in the first year to about $480,000 in the fifth year (Acme Insurance,2010, p1). This is in relation to the sales increasing over the same period three field. We therefore hold a believe that an effective marketing needs a higher percentage of marketing and sales expenses to the sales in the first years together with the time at which we may be in a position to reduce the percentages to a lower level which is acceptable. The graph below shows the marketing expenses for the year 2005.

(Acme Insurance,2010)

8.0. Control Mechanisms

This plan is for changing the business, implementing and making it best. It is not worth anything if in any way not implemented. Some of the implementation programs include contingency planning involved in increasing the traffic of internet website as well as the need for website marketing. Marketing organization is a department that maintains the professional integrity beyond and above specific partners while looking into the goals of marketing and implementing the programs of marketing as it fits the strategy.

References

Acme Insurance,2010. Financials, Budgets and Forecasts. Insurance agency Marketing Plan.

Allio, R. J., & Fahey, L. (2012). Joan Magretta: what executives can learn from revisiting Michael Porter. Strategy & Leadership, 40(2), 5-10.

Business Plan Pro.2001. Business Plan; Acme Consulting. Palo Alto software. Fletcher, R. Crawford, H. 2010. International Marketing. An Asian Pacific Perspective, 5th edition. Pearson, French’s Forest

Groß, C., & Kieser, A. 2006. Are consultants moving towards professionalization?. Research in the Sociology of Organizations, 24, 69-100.

Lilien, G. L., & Rangaswamy, A. 2004. Marketing engineering: Computer-assisted marketing analysis and planning. DecisionPro.Lesson notes. Technology and Contemporary environments researching international; markets

McKenna, C. 2012. Strategy followed structure: Management consulting and the creation of a market for “strategy,” 1950–2000. Advances in strategic management, 29, 153-186.

Mills, J., Platts, K., & Gregory, M. (1995). A framework for the design of manufacturing strategy processes: a contingency approach. International Journal of Operations & Production Management, 15(4), 17-49.

Mintzberg, H., Ahlstrand, B., & Lampel, J. 2005. Strategy Safari: A Guided Tour Through The Wilds of Strategic Mangament. Simon and Schuster.

Palo alto.com. 2006. Acme Consulting sample plan. Palo Alto software.Proctor, T. 2013. Strategic marketing: an introduction. Routledge.Poulfelt, F. 1997. Ethics for management consultants. Business Ethics: A European Review, 6(2), 65-70.

Poulfelt, F., & Paynee, A. 1994. Management consultants: Client and consultant perspectives. Scandinavian Journal of Management, 10(4), 421-436.

Ruef, M. 2002. At the interstices of organizations: The expansion of the management consulting profession, 1933-1997 (pp. 74-95). Stanford, CA: Stanford University Press.

Rust, R. T., Zeithaml, V. A., & Lemon, K. N. 2001. Driving customer equity: How customer lifetime value is reshaping corporate strategy. Simon and Schuster.

Soriano, D. R. 2003. The impact of consulting service on Spanish firms.Journal of Small Business Management, 41(4), 409-416. (Soriano, 2003, 409-416)

Soriano, D. R. 2001. Quality in the consulting service–evaluation and impact: a survey in Spanish firms. Managing Service Quality, 11(1), 40-48.

Sodhi, M. S., & Tang, C. S. (2012). Application—Scenario Planning for Mitigating Supply Chain Restructuring Risk at a PVC Manufacturer. In Managing Supply Chain Risk (pp. 135-145). Springer US.Sterne, J. 2002. World Wide Web marketing: Integrating the web into your marketing strategy. John Wiley & Sons.