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The Impact of Food Service Qualities on Customer Satisfaction in an Urban Setting A case study of x.
The Impact of Food Service Qualities on Customer Satisfaction in an Urban Setting: A case study of “x.”
Student’s Name
Institution Affiliation
The Impact of Food Service Attributes on Customer Satisfaction in an Urban Setting: A Case Study of “x.”
Research Question
Does the quality of food and beverage offered at urban restaurants have a significant and positive effect on customer satisfaction?
Sample
The targets for this research include all urban dwellers who frequently order and eat food at urban restaurants. Due to this, there is no limitation on the gender or the age group involved in the study. However, at least 200 reliable and willing participants are expected to participate in the study. The participants are expected to respond to the questionnaires issued.
Questions for Survey
How often do you visit a restaurant?
Daily
Weekly
Monthly
Not sure
Do you have a specific restaurant that you visit? Yes/No.
Are you satisfied with your restaurant’s menu? Yes/No.
Anything missing in the menu that you would like added?
How would you rate the food being offered at your specific restaurant? Rate by 1(poor) to 5 (great).
Were you satisfied with the drinks offered? Yes/No and explain.
If you have a dietary restriction, were you accommodated well today? Yes / No, and give a reason.
How would you rate the restaurant’s wait staff? 1(poor) to 5 (great).
What is the best part of your restaurant’s visit? Explain.
What is the worst part of your restaurant’s visit? Explain.Variables
Question One
The dependent variable is “how often,” while the independent variable is the “restaurant.” “How often” refers to how frequent one visits the restaurant, for instance, an individual can be visiting the restaurant daily or once a week. On the other hand, a “restaurant” can be defined as an eatery joint or a premise that serves food and beverages to customers. In most cases, the food and beverages are consumed while at the joint; however, at times, there might be take away orders.
Question Two
The dependent variable is “preference” while the independent variable is the “restaurant.” “Preference” refers to the liking of something, and it is an aspect that influences specificity. If someone likes a given restaurant, he or she will go to that restaurant frequently. However, if he or she does not like a given restaurant, he or she would be interchanging eatery joints until he or she finds the restaurant would fit his or her liking. On the other hand, a “restaurant” can be defined as an eatery joint or a premise that serves food and beverages to customers. In most cases, the food and beverages are consumed while at the joint; however, at times, there might be take away orders.
Question Three
The dependent variable is “satisfaction,” while the independent variable is the restaurant. “satisfaction” refers to meeting a customer’s expectations or demands. On the other hand, a “restaurant” can be defined as an eatery joint or a premise that serves food and beverages to customers. In most cases, the food and beverages are consumed while at the joint; however, at times, there might be take away orders.
Question Four
The dependent variable is the “menu,” while the independent variable is the “restaurant.” This is because menus are found in a restaurant or any eatery joint. A “menu” refers to the meals and beverages being offered in a restaurant. On the other hand, a “restaurant” can be defined as an eatery joint or a premise that serves food and beverages to customers. In most cases, the food and beverages are consumed while at the joint; however, at times, there might be take away orders.
Question Five
The dependent variable is “food rating,” while the independent variable is the “restaurant.” Food rating refers to ranking the food and beverages being offered in a restaurant based on the comparative assessment of food and beverage quality, for instance, poor to great. On the other hand, a “restaurant” can be defined as an eatery joint or a premise that serves food and beverages to customers. In most cases, the food and beverages are consumed while at the joint; however, at times, there might be take away orders.
Question Six
The dependent variable is “drinks satisfaction,” while the independent variable is the “restaurant.” “drinks satisfaction” refers to the restaurant’s act of meeting the customer’s expectations far as the provision of drinks or beverages is concerned. On the other hand, a “restaurant” can be defined as an eatery joint or a premise that serves food and beverages to customers. In most cases, the food and beverages are consumed while at the joint; however, at times, there might be take away orders.
Question Seven
The dependent variable is “great accommodation,” while the independent variable is the “restaurant.” “Great accommodation” refers to the special or great treatment that a customer is afforded while consuming beverages and drinks at the restaurant. On the other hand, a “restaurant” can be defined as an eatery joint or a premise that serves food and beverages to customers. In most cases, the food and beverages are consumed while at the joint; however, at times, there might be take away orders.
Question Eight
The dependent variable is the “wait staff rating,” while the independent variable is the restaurant. First of all, the wait staff refers to the individual at the restaurant who are responsible for providing food and services to the customers. Therefore, their rating refers to how customers manage to rank their services. As a result, the ranking would be under the scale of poor services to great services being offered by the wait staff at the restaurant to customers. On the other hand, a “restaurant” can be defined as an eatery joint or a premise that serves food and beverages to customers. In most cases, the food and beverages are consumed while at the joint; however, at times, there might be take away orders.
Question Nine
The dependent variable is the “best part” while the independent variable the restaurant. “Best part” refers to what the customer likes the most about a given restaurant or the food and services offered by the wait staff and the restaurant at large. On the other hand, a “restaurant” can be defined as an eatery joint or premises that serve food and beverages to customers. In most cases, the food and beverages are consumed while at the joint; however, at times, there might be take away orders.
Question Ten
The dependent variable is the “worst part,” while the independent variable is the “restaurant.” The “worst part” refers to the bad experiences that a customer faces while consuming various food and services being offered from a given restaurant. On the other hand, a “restaurant” can be defined as an eatery joint or a premise that serves food and beverages to customers. In most cases, the food and drinks are consumed while at the joint; however, at times, there might be take away orders.
It should be noted that the ethical considerations involved in the research include privacy(confidentiality) and consent (willingness of a respondent or participant to participate in the research). Also, participants are expected to provide answers to the best of their knowledge for the data obtained from the research to be reliable and validated.
The impact of European Sovereign debt crisis on the financial markets
Finance
Presented to
Name
Institution
Date
Introduction
The European financial crisis has extended beyond borders and is now affecting other countries in various condiments. The world is facing a critical problem brought about by the financial crisis, and financial experts are yet to determine the solution to this problem. The global economic meltdown of 2008 found the European Union struggling with the unshakable financial crisis that has been slowing the growth of European currency, the Euro. As the crisis enters its third year, the European and the whole world is worried whether it would end up affecting the world economy leading to world financial crisis (European Commission 2007).
Europe has been struggling to pay the debts built in the recent years. The most affected European countries are Portugal, Greece, Ireland, Spain, and Italy because they have not managed to stabilize their economy. Since the United States financial crisis of 2008-2009, the global economy has been experiencing stagnated growth that is causing the instability in the Europe fiscal policies. Greece was the first country in Europe to feel the effect of financial crisis because it failed in undertaking the necessary fiscal reforms. The debts accumulated by the European countries were so large exceeding the size of the individual country’s deficits (Karamessini n.d).
According to Arezki, Candelon and Amadou (2011), the European sovereign debt crisis has been creating a lot of impact on the financial markets. With the ongoing debt crisis, the debate on the role of credit rating agencies during such crisis, and the relationship between differing financial markets has been renewed. The sovereign debt crisis has been spreading the sovereign bond and credit default swap (CDS), and creating a lot of pressure of stock markets. The European debt crisis from 2008 till now has achieved a high degree of financial integration on the financial markets. The World Bank has introduced financial regulatory measures aimed at fostering the European financial integration (Blundell, Wehinger, and Slovik 2009). The most affected financial market areas by the sovereign European debt crisis are: equity markets, bond markets, money markets, derivatives markets and foreign exchange.
The impact of European Sovereign debt crisis on the financial markets
Even though the current global financial crisis is natural, the debt crises experienced in Europe have gone to an extreme. The crisis has led into real shocks in the monetary union because of the external competitiveness and market trade unions. The integration of the traditional and capital market banking in Europe is contributing to increase sovereign crisis (Cuthbertson and Nitzsche, 2008). European countries, like Italy and Spain, have large capital market banks making them more exposed to financial debt crisis affecting the currency stability and contributing into mark-to-market losses. Moreover, any concern by the European market professionals to regulated the following issues results into liquidity crisis. A lot of debates have been introduced as to the main reason why these crises are still occurring despite the high rate of globalization and advancement in technology. The Modern portfolio theory and investment analysis create an analysis of how investors should determine investments that are likely to fall in the coming years. The case of European debt crisis is a clear indication that someone willing to invest in one of the European nations is taking an extremely big risk. In addition, the modern financial world requires an individual who focuses on future outcomes of their investments (Elton, Gruber, Brown and Goetzmann 2007).
On the other hand, this debt crisis could be political oriented. The affected countries are trying to cut the expenses by reducing the gap between revenues and outlays. A lot of public protests are common in Spain and Greece with the aim of removing the current government from power and electing new leaders. In addition, the impact has affected neighboring countries, like the U.S. the crisis has a tremendous effect on the United States Financial budgets. According to Kenny (2012), 40% of the IMF capital comes from United States. When IMF commits a lot of its fund to countering the debt crisis in European Union, the U.S tax payers suffers the impact of increased taxes in order to recover the 40% bill (Tran 2012). The impact of European debt crisis is well analyzed by looking at the individual financial areas of concern as analyzed below.
Impact of European debt crisis on the equity markets
The European sovereign debt crisis has resulted into a lot of impact of much country’s equity market. The impact of savages caused by the debt situations in Spain and Italy has created a lot of fear on most countries equity market stability. The increased taxes, and growing opposition has created a big recession on the financial market after the Greek bailout was shut down. This resulted into the two countries holding bonds for investors from different parts of the world because Italy and Spain are among biggest economies in the Euro zone. The equity markets share decreased forcing investors to sell their bonds at losses as the interest rates increased up to 6 percent. In addition, the fall of share prices in Italy resulted into the suspension of several banks after their finances decreased suddenly (Blundell-Wignall and Atkinson 2011).
On the other hand, the European debt crisis has threatened the U.S equity markets. United States investors based in Europe are trading at losses due to the low priced Euros. The effect of the crisis is seen as most banks get bankrupt and also fail to pay their debts to the World Bank. The debt crisis has resulted into fall of the European economy as many financial institutions continue to lay off their employees. The unemployment figures continue to increase as the equity markets decrease their returns. With no extra ordinary steps being taken, the financial crisis resulting from Europe debts will face extreme consequences that might cause the diminish of the European Union. The effect on the European Union during the 20th century has created a lot of impact on the continent’s economy. Most European countries end up selling their currency at losses, which is contributing to the increased debt crisis (Greenblatt 2012).
Impact of European debt crisis on the bond markets
The size of Italy bonds market has put investors at risks of losing their finances. Italy has the largest bong market in Europe, and is the large largest worldwide. The fall of Italy bond markets has a big impact globally. The present European debt crisis is unfavourable because it is affecting the Italy finances making it borrow more money from the World Bank. The most affected countries are France and Germany since they possess a big percentage of Italian bonds. The European financial default has resulted into major losses on most banks globally who own bonds in the continent. Moreover, the effects are seen in United States who owns Italian bonds valued at billions of dollars (Francesco & Vincenzo 2012).
The expected financial losses are too big that most countries fear to invest in any European country because the debt crisis has not shown any signs of ending. The under pricing of risks has contributed towards the present Europe financial crisis in the capital markets. The European countries are suffering from excessive risks in their banking institutions because of too much leverage. In addition, the deregulations and innovations on the financial sector are happening too rapidly leaving mo room for negotiations with other countries possessing bonds in the Euro zone. The recent cases have indicated that Euro zone is suffering from incomplete markets resulting from bank credits and securities. These bank credits are now turning off investors willing to purchase bonds from European countries in fear of losing their investments. In addition, the more debts have contributed in the decline of Euro zone stock market by 10 percent by the start of year 2012 (Bekaert and Lo Duca 2010).
Impact of European debt crisis on the money markets
Money markets are essential in determining the financial status of individual investor or a nation. The Euro area money has created segmentation between the rich and poor banks, and fragmenting many nations. The recent European debt crisis has created a lot of stresses on the money market. It has introduced increased interest rates that have led into declined market activities in different market segments. The impact of debt crisis on the money market leads banks into borrowing loans from Central Bank funding, which end up becoming the intermediaries of bank-to-bank transactions.
The Europe sovereign debt crises have created a significant impact on the money market. As a result, market prices of commodities have increased, investors lack information about their investments. This is taking place because the poor functioning of banks as they strive to repay their loans to the central bank. The presence of financial crises has resulted into the fall of many countries’ money market, U.S being the most affected. The effects have cropped into other countries especially the developing ones who depend on U.S. for imports. Most banks in the United States have been unable to maintain 1$ per share because they are affected by the increasing European Debt crisis (Chan-Lau 2008).
Impact of European debt crisis on the derivatives markets
When a nation faces financial debt crisis, the derivatives markets are capable of taking a famous financial institution. This fear is affecting most European bank institutions because the crisis has shown no signs of reducing. The European crisis has hit the United States to the extent that the derivatives market has threatened to take American International Group. The failure of the American International extended to other institutions that have had transactions with the bank. The Euro zone crisis have resulted into working of derivatives markets where the big institutions acts as insurance for those having debts (Bank for International settlement 2012).
Moreover, the impact of the crisis has extended to other countries like Japan. Most investors have turned to Japan after realizing they are taking risks investing in Euro zone. The European debt crisis has made Japan incur a lot of debts, contracting its economy by 0.9 percent in 2011. The Japanese currency increased on value affecting its exports, and decreasing the economic growth. These effects extend towards many countries, like United Sates, who depends on Japan for import of the raw materials (Hartmann 2011).
Impact of European debt crisis on the foreign exchanges
The impact of European debt crisis on foreign exchange is best analyzed using the economic theory. The European debt issues have been a threat to the both Euro Zone and America’s economy. The economic theory claims that when banks offer low risk premiums on interest rates for the government, the country’s debt rates increase and this leads to financial market crisis. European officials failed to deal with the debt crisis leading deterioration of market sentiment. Moreover, the political instability in most Europe countries contributed into the present day financial crisis. The debt crisis has affected foreign exchange to a great value. Most European countries suffer the increased cost of products, while the exporting countries take advantage of the high prices. On the other hand, Europe debt crisis have reduced the number of visits made in the region as people come to look for investments, and leisure travelling. Moreover, the monetary depletion of Euro currency has resulted into less reduced rate of foreign exchange in the region (Kelly 2011; Bodie, Kane and Marcus 2008).
Conclusion
The fracturing of Euro has the probability of increasing the inflation rates leading into increased market costs of commodities. The increasing continuing European debt crisis could cause pressure among countries that depend on Euro for their business transaction. The European debt crisis has lead into great impact on the financial markets. As discussed above, most countries have been affected, although some are more affected than others. Most countries that have close ties with Europe like China and the United States of America have suffered more. According to the World Bank statistics, the global economic growth is estimated to fall by 1.1 percent from 2013 to 2013. In addition, if the Europe debt crisis continues, the global GDP could reduce by 0.6 percent by the year 2013. According to Blundell-Wignall (2012), there is no concrete solution towards the European debt crisis and many economists are holding debates towards the issue. European nations are trying to generate a solution that could solve the current issues and avoid more crises in future.
References list
Arezki, R., Candelon, B., and Amadou, N., 2011, Sovereign Rating News and Financial Markets
Spillovers: Evidence from the European Debt Crisis. IMF Working Papers; p. 3.
Bank for International Settlement. 2012, ‘International banking and financial markets
Development”, BIS Quarterly review; pp. 12-16
Bekaert, H. and Lo Duca. 2010, ‘Risk, Uncertainty and Monetary Policy’, NBER
Working Papers 16397
Blundell-Wignall, A. 2012, “Solving the Financial and Sovereign Debt Crisis in Europe,”
OECD Journal: Financial Market Trends, Vol. 2011, No. 2, pp. 1–23.
Blundell-Wignall, A. and Atkinson, P.E. 2011, Global SIFIs, Derivatives and Financial
Stability, OECD Journal, Financial Market Trends, 2011(1).
Blundell. W., Wehinger. A., G. and Slovik. P. 2009, “The Elephant in the Room:
The Need to Deal What Banks Do”, OECD Journal: Financial Market Trends,
vol. 2
Bodie, Z., Kane, A. and Marcus, A.J. 2008, Investments, (7th ed). McGraw-Hill.
Chan-Lau, J.A., 2008, “The Globalization of Finance and Its Implications for Financial Stability:
An Overview of the Issues,” International Journal of Banking, Accounting, and Finance, Vol. 1, pp. 3–29.
Cuthbertson, K. and Nitzsche, D. 2008, Investments, (2nd ed). Wiley
Elton, E.J., Gruber, M.J., Brown, S.J. and Goetzmann, W.N. 2007, Modern portfolio
theory and investment analysis, (7th ed). Wiley.
Francesco A. & Vincenzo S. 2012, Uneven Regional Development in Italy: Explaining
Differences in Productivity Levels. Retrieved from:
http://www.ecostat.unical.it/aiello/GdEAEAiello-Scoppa.PDF.
Greenblat, J. 2012, European debt crisis threatens U.S equity market. Retrieved from:
http://www.futuresmag.com/2012/04/16/european-debt-crisis-threatens-us-equity-marketsHartmann, P. 2011, Currency competition and foreign exchange markets – The dollar, the yen
and the euro, Cambridge University Press.
Karamessini, M. n.d. Sovereign Debt Crisis: An opportunity for completing the Neo-Liberal
project and dismantling the Greek employment model. Retrieved from:
http://www2.euromemorandum.eu/uploads/ws1_karamessini_debt_crisis.pdfKelly, K. 2011, The Euro debt crisis and economic theory. U.S: Ludwig Von Mises Institute
European Commission 2007, European Economy, Belgium: European
Communities
Tran, M. 2012, Eurozone debt crisis poses serious threat to emerging markets. Retrieved from:
http://www.guardian.co.uk/global-development/2012/jun/19/eurozone-debt-crisis-emerging-markets
QUIZ-3
Written: Jun 4, 2015 12:02 PM – Jun 4, 2015 12:32 PM
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Question 1 1 / 1 point
Which of the following statements about the infrastructure deployed by a company is correct?
A) The infrastructure deployed by a company is the same as that of all other companies in that industry.
B) The infrastructure deployed by a company will always be the same.
C) The infrastructure deployed by a company will change as business requirements and technology change
D) The infrastructure deployed by a company is determined by the CIO based on his or her technical expertise
View FeedbackQuestion 2 0.75 / 1 point
Which of the following are major components of the Enterprise Architecture? (select all that apply)
A) Application Architecture
B) Information Architecture
C) Process Architecture
D) Technical Architecture
View FeedbackQuestion 3 1 / 1 point
True or false: The characteristic that allows an application to be used in different browsers is portability.
True
False
View FeedbackQuestion 4 1 / 1 point
True or false: A digital device processes electronic signals that represent either a one (“on”) or a zero (“off”).
True
False
View FeedbackQuestion 5 1 / 1 point
Which of the following is not considered part of the IT infrastructure?
A) hardware
B) software
C) electrical network
D) telecommunications
View FeedbackQuestion 6 1 / 1 point
Which of the following is established when an organization sets up internal web pages to provide information about the organization to the employees?
A) Extranet
B) Private cloud
C) Client-server
D) Intranet
View FeedbackQuestion 7 0.75 / 1 point
Which of the following statements are true regarding software? (select all that apply)
A) Software is the set of instructions that tell the hardware what to do.
B) Software is created through the process of programming.
C) Without software, the hardware would not be functional.
D) Software can be broadly divided into two categories: operating systems and application software.
View FeedbackQuestion 8 0 / 1 point
Which of the following cloud computing models allows users to develop applications rapidly and at a low cost?
A) SaaS
B) IaaS C) PaaSView FeedbackQuestion 9 0 / 1 point
Which of the following is the most important part of an IT infrastructure?
A) hardware
B) telecommunications
C) services
D) none of the above
View FeedbackQuestion 10 1 / 1 point
Which of the following are benefits of open source software? (select all that apply)
A) The software is available for free.
B) The software is more secure than software developed by in-house programmers.
C) The software source-code is available; it can be examined and reviewed before it is installed.
D) The large community of programmers who work on open-source projects leads to quick bugfixingand feature additions.
View FeedbackQuestion 11 1 / 1 point
Which of the following is the unique identifying address for every device on the internet?
A) domain name
B) IP address
C) packet
D) byte
View FeedbackQuestion 12 1 / 1 point
Which of the following will occur if a company changes its business strategy?
A) Its IT infrastructure and organization must change
B) Its IT infrastructure changes, but the organization does not change
C) Its IT infrastructure and organization will change as needed to support the company’s objective
D) Its IT infrastructure never changes, regardless of what happens to the business objective
View FeedbackQuestion 13 1 / 1 point
Which of the following are advantages of cloud computing? (select all that apply)
A) Services can be leased for a limited time on an as-needed basis.
B) No software to install or upgrades to maintain.
C) Can scale to a large number of users easily.
D) More secure than locally managed applications
View FeedbackQuestion 14 1 / 1 point
Who should support or maintain the IT infrastructure?
A) programmers and technicians who work for the company
B) experts in the various specialties who contract with the company
C) a government agency tasked with IT infrastructure support, the ITSA
D) the most efficient mix of people based on the criticality of the infrastructure component
View FeedbackQuestion 15 1 / 1 point
True or false: The characteristic that allows a system to handle an increase in volume of data or users is called scalability.
True
False
View FeedbackQuestion 16 1 / 1 point
Which of the following is a technology that takes an Internet signal and converts it into radio waves?
A) mobile
B) wi-fi C) digitization
D) VoIP
View FeedbackQuestion 17 0 / 1 point
True or false: The terms “Internet” and “world wide web” are interchangeable.
True
False
View FeedbackQuestion 18 1 / 1 point
True or false: When you purchase software and install it on your computer, you own that software.
True
False
View FeedbackQuestion 19 0 / 1 point
True or false: Twitter, YouTube, Flickr, and Facebook all became possible with the advent of Web 3.0.
True
False
View FeedbackQuestion 20 0 / 1 point
Which of the following cloud computing models offers users the most flexibility and control?
A) SaaS
B) IaaS C) PaaS