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The gaps in e-commerce in Saudi Arabia

The gaps in e-commerce in Saudi Arabia

Name of Author

Institutional Affiliation

The invention of e-commerce and e- shopping was to help create opportunities to do business globally. Consumers of various goods and services are found everywhere across the globe and it is extremely difficult to reach them other than through online business. Through e-commerce a lot of barriers have been eliminated which include among others the transaction inefficiencies and cost reduction. It is also important to online shopping has given a better platform for both businessmen and their consumers to do business cross culturally and cross nationality. Saudi Arabia is considered the most dynamic in online business in the middle east since its population growth rate has reached 3% in 10 years.This paper seeks to look the knowledge gaps that exist in e-commerce in Saudi Arabia.

A lot of studies have been conducted to establish the challenges of online business in Saudi Arabia. It was noted that lack of clear regulations governing e-commerce, absence of proper legislative agenda are primary reasons for e-commerce doing badly. The rules are meant to protect the rights businessmen and lack of them make the parties very vulnerable and in the end compromises e-commerce. (Alfuraih, 2008).until 2005,Saudi Arabia had domestic mailing system where individuals were expected to subscribe inorder for them to have a mailbox in the post office. Alfuraih, 2008).

The number of people who have access to internet have significantly increased since a paltry less than three million people worldwide could access the internet in 1991 compared to 250 million in 1999.out of these,63 million participated in online sopping. The question then begs, how many people engaged in online business in Saudi Arabia? Even though there was a remarkable increase in the number of people attempting to do online business, a good percentage never completed their transactions. Customer retaining is also a big challenge taking into account that acquiring new customers could be very expensive compared to retaining the ones you already have. Civilized customers demand that their needs must be met immediately, for free and perfectly. This is because most of them are empowered and can make their own decision of their preferred choices. The existence of both online and an offline mode of doing business complicates the online shopping even further. (Crego and Schiffrin 1995).

The other most obvious gap is how to win the trust of customers. Everyone is bound to doubt and think that others may behave opportunistically. It is as a result of the customer believing that the vendor will provide him with what he needs that will create an environment for online business to thrive. (Geffen 2003).if the vendor creates the slightest room for the customer to doubt their ability to engage in business then it is most certainly bad for e-commerce. (Chiu 2009)

The quality of the website also has a lot of implication on online business. It actually forms the basis of trust. A website which is of high quality is most likely to win the confidence of her prospective customers. (Myerson et al. 1996).this is a serious gap since not all websites will be of the same high standard that many customers expect to see.

REFERENCES

Aladwani, A.M. (2003) Key Internet Characteristics and E-commerce Issues in Arab

Countries, Information Technology & People, 16, 1, 9-20.

Albadr, B.H. (2003) E-commerce, Science and Technology, 65, 14-19

Alfuraih, S. (2008) E-commerce and E-commerce Fraud in Saudi Arabia: A Case Study, in

2nd International Conference on Information Security and Assurance Busan, Korea,

176-180.

Alghaith, W., Sanzogni, L. & Sandhu, K. (2010) Factors Influencing the Adoption and Usage

of Online Services in Saudi Arabia. Electronic Journal of Information Systems in

Developing Countries, 40, 1, 1-32.

Al-Otaibi, M.B. & Al-Zahrani, R.M. (2003) E-commerce Adoption in Saudi Arabia: An

Evaluation of Commercial Organizations’ Web Sites, King Saud University, Riyadh,

http://repository.ksu.edu.sa/jspui/bitstream/123456789/2799/1/Ecommerce%

20adoption%20in%20Saudi%20Arabia%20An%20evaluation%20of%20

commercial%20organizatios’%20web%20sites..pdf.

Alrawi, K.W. & Sabry, K.A. (2009) E-commerce Evolution: A Gulf Region Review,

International Journal of Business Information Systems, 4, 5, 509-526.

Al-Solbi, A. & Mayhew, P.J. (2005) Measuring E-Readiness Assessment in Saudi

Organisations Preliminary Results From A Survey Study, in: Kushchu, I. & Kuscu,

M.H. (Eds), From E-government to M-government, Mobile Government Consortium

International LLC, Brighton, UK, 467-475.

AMEinfo (2008) Saudi Arabia’s Retail Sector is Undergoing a Major Expansion,

http://www.ameinfo.com/ar-107430.html

Bazeley, P. (2010) Qualitative Data Analysis with NVivo, Sage Publication Ltd, London

Project 1 Primary and Secondary Research

Project 1 Primary and Secondary Research

This assignment has three parts: an annotated bibliography, interview plan and reflection. Please read through this document before proceeding. To support your analysis of a problem, you need to present evidence that readers will consider persuasive. In addition to your own observations and experience, there are three basic types of information you will be relying on:

The results of empirical studies or historical research found in scholarly and popular books, in journals, and on websites. This is typically called secondary research, as it is research originally conducted by someone else, usually a scholar. This kind of research is often used to provide a more general or bird’s-eye view of a specific issue.

Documents from government sites, press releases, corporate documents, popular news articles, magazines and other miscellaneous sources. This can also be considered secondary research, though it may not be conducted by scholars. This kind of research is often helpful for supporting more local or specific claims about a problem or solution, though it may also be helpful for discussing your topic in a general way.

The results of interviews, surveys or observations that you yourself conduct. This is called primary research, as you are the primary author of this information. This kind of research is often, but not always, used to show personal or highly specific examples of an issue, or to further support the general claims found in secondary research.

Investigating and compiling different types of research sources will help you analyze various aspects of your problem. Note that you may not end up using all of these sources in your essay. You might find out later that they aren’t relevant or are not as credible as other research you have found. This is ok – the research process can be messy at times.

Part 1: Annotated Bibliography – Secondary Research

To get started, first write down your proposed topic – a problem in your community or occupation – at the top of your submission. This will help you focus your inquiry and will also help your instructor understand how your sources might support claims about your topic.

Next, you will want to compile a list of at least five secondary sources.

Two of the sources should be academic studies or peer-reviewed journal articles found through the ASU Databases. Remember that most databases allow you to limit your searches to peer-reviewed content.

At least one of the sources should be an official document of some kind that pertains to your community or career. It could be a government document from a city, county, state or Federal or other .gov site. It could be a financial document from a corporation, or it could be a corporate memo or official press release. It could also be an official document or statement released by a university, if this pertains to your topic. Consider using this ASU library guide on local sources for assistance: https://libguides.asu.edu/c.php?g=263755&p=2846816#s-lg-box-8730293

At least one of these sources should be a news source that pertains to your community or career. News sources are valuable for very current information. Try to think as “local” as possible. For example, you are discussing an issue within your city, choose a source published by a news outlet within that city. If you are discussing a particular business or industry, consider finding a publication that primarily discusses that business or industry. If you are writing about a social or faith community, you could also cite a newsletter published from within that community.

All of your sources should be relevant to your topic, recent and reliable. Before listing your sources, review the following tutorial which explains the criteria for good secondary source material: http://www.asu.edu/lib/tutorials/evaluate-resources/ For further information, refer back to Chapter 19 of the textbook for more information about evaluating specific sources.

On the same document where you listed your topic, list your sources as APA style citations, in alphabetical order.

Before completing your annotations, watch this tutorial on Evaluating Resources to determine if your sources are credible: http://www.asu.edu/lib/tutorials/evaluate-resources/Now, for each of your sources, cite the source correctly according to APA style, and then write a paragraph length annotation below the citation that:

Summarizes the main points of the source.

Justifies the credibility of the source. (Is the source suitable to use in an academic research project? What makes the source reliable and scholarly? Is the information up-to-date?)

Explains the relevance and applicability of the source for your project. (Why is the source important to use? How is it relevant to your analysis? How will you use it in your project?)

Your annotations should be listed under each citation so that your instructor can easily match the citations with the annotations.

Part 2: Primary Research – Interview Plan

For this part of the assignment, you will need to complete a plan to conduct primary research – in this case, an interview with someone who is an expert on your topic, affected by your topic in some way, or someone who otherwise has an important perspective on the topic. This research should help you understand the local or occupation-specific aspects of your problem more clearly. You do not have to complete the interview before this assignment is due, but you should plan to incorporate it into a draft of your project. Before planning your interview, you will want to read Chapter 19: Finding and Evaluating Information in our textbook. Because field research may involve gaining information from people outside of the class, being mindful of field research ethics is important. Here are some guidelines regarding field research for this class:

Always obtain informed consent from your participants. They should understand what the purpose of your research is and what it will be used for

Any participants in an interview used for this class should be 18 or over

Your interview participants do not have to be anonymous — but can be, if you feel this is best for their comfort or confidentiality

You should not try to obtain sensitive information or information that could be damaging to your participants. Always be mindful of the participant’s comfort and well-being

While you can obtain some excellent information by reaching out to public officials, always be as polite and clear as possible. In most cases, emails sent to public officials are part of the public record

Avoid using leading questions, which are questions that prompt the participant to respond in a specific way. Ex. “Why do you have such a bad relationship with other members of the City Council?”

Once you have read the guidelines for interview ethics, respond to the following prompts in paragraph form: 1. Identify your purpose

What information did you/do you hope to gain from this interview? How will this interview be relevant to discussing your problem? How might this information relate to your secondary research.

2. Choose an interview participant or participants

Who in your community or current/future career is familiar with your topic? Consider experts, educators, or knowledgeable professionals. Why would they be the best person(s) to interview or survey?

3. Determine the format of the interview

If you have the time or opportunity to conduct the interview or survey in person, consider doing so. However, a phone, video, or email interview would be appropriate. If you choose to approach someone you do not know about an interview or survey (such as a government official), you will likely want to email them first to see if they are willing to participate.

Write down the format of the interview or survey you chose. Why is it the best format for your purposes?

4. Develop questions

You will want to develop a few questions before conducting the interview or informal survey. Your questions should be oriented toward gaining information or perspective on your local or career-specific topic. Make sure to include all of your questions in the summary.

For an interview, you will want to avoid yes/no questions, unless you are conducting a survey. Directed or open-ended questions are often the best.Part 3: Short Reflection

Once you have completed the annotations and your plan for primary research, take another look at your topic and proposed analysis and answer the following questions: Do the sources you’ve found and annotated and the primary research you have planned help support a thorough analysis of your problem? Will you be able to support an analysis that addresses multiple aspects of the issue? If not, what other information would you need to find?

Appendix – Citing Field Research Interviews

In APA style, interviews do not need to be cited in the reference list. When citing a quote or paraphrase from an interview in your project, parenthetically cite the participant’s name M. Davila responded that many of her students were very successful at learning APA style (personal communication, August 3, 2018).If the participant is anonymous, you can substitute “anonymous” for a name. If you would like to include the entire interview, do so in an appendix after your reference page, not in the body of the text.

WPA Outcomes and Habits of Mind

This assignment draws from the following WPA Outcomes bullet points and Habits of Mind as skills to be practiced.

Possible WPA Outcomes:

Rhetorical Knowledge

Learn and use key rhetorical concepts through analyzing and composing a variety of texts

Gain experience reading and composing in several genres to understand how genre conventions shape and are shaped by readers’ and writers’ practices and purposes

Critical Thinking, Reading, and Composing

Read a diverse range of texts, attending especially to relationships between assertion and evidence, to patterns of organization, to the interplay between verbal and nonverbal elements, and to how these features function for different audiences and situations

Locate and evaluate (for credibility, sufficiency, accuracy, timeliness, bias and so on) primary and secondary research materials, including journal articles and essays, books, scholarly and professionally established and maintained databases or archives, and informal electronic networks and internet sources

Use strategies—such as interpretation, synthesis, response, critique, and design/redesign—to compose texts that integrate the writer’s ideas with those from appropriate sources

Processes

Use composing processes and tools as a means to discover and reconsider ideas

Knowledge of Conventions

Explore the concepts of intellectual property (such as fair use and copyright) that motivate documentation conventions

Practice applying citation conventions systematically in their own work

Possible Habits of Mind:

Curiosity, Openness, Engagement, Creativity, Persistence

The game of life

Student’s nameProfessor’s name

Course

Date

The game of life

Life is full of mysteries. Some people spend their entire lives trying to discover themselves, and even yet they leave this world without getting the answers to their questions. Those who have found answers argue that they have learned to appreciate the world as it is. Such people appreciate the importance of accepting that they cannot control everything. Also, they have learned that they can only make decisions using the incomplete information presented to them. Life presents to people a myriad of chances and opportunities and only intelligent and lucky people can succeed. People try to seek answers to questions about life via various means. Some resort to their religions, others to sink themselves to scientific research while others engage in games. It does not matter the route as long as one arrives at the end.

People always try to question things in life. For example, what determines success? Is it hard work? Is it passion? Is it talent? Is it luck? Is it intelligence? Is it determination? Of course, many people would quickly conclude that success is determined by hard work, determination, and talent. Some people will not agree with this because success may come through luck. The introduction of luck into the field of life sprouts out many questions, some of which no one has answers. Yet one may prefer to be lucky rather than good enough. The world’s richest people are not the most intelligent people but the luckiest people. There is no denying that intelligence and talent increases one’s chances of success. Just how much of my life could I take credit for, and how much was just simple duck luck? (Konnokova)

The author alludes to the importance of luck in our lives that people take for granted. For example, Konnikova states that her greatest luck was when her parents left the former Soviet Union. According to the writer, if they had not left she would not have been exposed to the entire world of opportunities. She further illustrates that her husband lost his job because of the bad luck that left her in a difficult situation where she had to take care of the family. Even the most skilled persons run out of luck. For example, Konnokova’s mother must have been highly skilled as the author alludes that she was her mentor yet she unluckily lost her job. Desperate situations like this in life may either point a person to success or further failure in life. The author kept on asking herself what anchored people to live. Maria is convinced that luck plays a significant role. She states that it was just because of bad luck that she contracted an idiopathic condition.

Desperate situations call for desperate measures. In Maria’s case, she decided to venture into poker to seek the answers to life. She uses the poker game to simplify the game of life. The poker game is played using cards. It is a serious gambling business around the world. Normally, the players collect cards that they use to play with. There is always one card on the table that all the players are aware of and have to conform with while the rest of the cards are either with the players or anonymous. The author mirrors the poker game to life. In the poker game, the player always has to decide despite the lack of complete information. Maria acknowledges that a player has to be confident when they play the game. She points out that no decision is right. It all depends on luck. One can make a correct decision but still, lose the game if luck does not come knocking on their door. According to Maria, even the least skilled player can win based on their luck. The message is to encourage people to embrace life uncertainties.

People learn values through various events in life. Maria states that she learned about emotional resilience in the game. Emotional resilience allows one to develop positive self-evaluation even when faced with difficult circumstances. In life, a person will always face both ups and downs. Most people fail because they fail to get up after faltering. The main reason is that some people keep whining over failed opportunities instead of focusing on the future. The writer encourages people to develop a positive mindset. She illustrates this using the poker game. Konnokova mentions an incident where she lost the game at a critical time. She alludes that after losing the game, she was anxious to explain to everyone how she was robbed a moment of glory. However, Erik discouraged her from becoming a bad beat player. Bad beat players have a bad mental habit. Such players tend to focus on the negative impact of losing a game. Maria cautions people from complaining about missed life instances lest they will chase people from their circle.

She illustrates that when people stagnate on their failures in the long run they lose sight of new opportunities. Victors of bad outcomes are the most successful in life. For example, Maria’s husband lost her job but because of the positive mindset, he used this opportunity to establish his business. Good mental health will enable an individual to make peace with life uncertainties. Good mental health also facilitates the process of accepting worse situations.

Work cited

Konnokova, Maria. The game of life: Maria Konnokova on what she’s learned from poker, 27 June 2020.