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The Career As A Salesperson
The Career As A Salesperson The career as a salesperson is very rewarding for those who dare to try it. The requirements for one to join the line of the profession are high since it is a demanding job. The expectations are high for the person choosing to work for a company or business organization. This is because the realization of high sales and consequently high profits depends on the person doing the sales task. The competition in the business high thus is requiring many professionals. The world currently requires qualified persons to take up the jobs in sales fields. Majority of the people however, tend to shy away from the careers in selling for various reasons.
The nature of the career scares many potential persons wishing to take up opportunities in the field. People have their own reasons, for wishing to shy away from the career even when it may seem lucrative. Some people for instance may decline an offer for the job because the feel they lack the confidence to execute it. Others feel that it is way above their standards. Still, a number may side their case with the existing professionals to make their judgment about the job. For instance, a person may have a negative feeling of how the sales persons try to persuade people. They feel that the salesperson makes all the efforts to make them impulse buy the commodities in question. For a sales person to be versant with all the items in the store, ability to push a client to purchase an item was simply spectacular Lastly, in the career, one has to be a bit cunning and tricky. This results in some people terming them as being dishonest in their line of duty. Those who would not like any association with the term will shy away (Marshall et al., 2013).
One may love to experience a feeling of new products in the market. On this day, I felt the feeling and the urge to become a sales person in the future. This is an encounter that memorable to date though the dream is not viable. While at one of the largest market Europe, I came across a sales person promoting one of the local detergents. The person managed to drive me crazy about the whole selling experience. With an audible voice, grooming and accurate selection of relevant business jargon, he managed to move the masses, into buying the product without even giving a second thought on the cost price. The promotions that came handy and the demonstration packages sold well though at a relatively cheap price for those who could afford. The systematic description of the product in question made me believe that the detergent was worth buying. Although the product is not very effective as one may imagine, I still use it with the firm believe that it is the best. Other alternative products in the market are good and relatively cheap. However, the sales person managed to convince the product is the best to use. This remains my product until the day I will come across a convincing sales person to change my view about it.
In reflection of the encounter, one good thing that makes gives me a pleasant experience is how the sales person managed to attract and capture people’s attention. The people watching the demonstration glued their eyes on the sales person. Of course, nobody can imagine what each of the audience was thinking during the presentation. However, I can imaginatively tell that the composure and confidence with which the person did the presentation made everybody eager to stay until the end. Marshall et al., (2013) in his book, acknowledges that a good sales person must possess the right qualities, skills, and knowledge to be able to market the company and make significant sales.
The recent encounter with a different sales person advertising some health products gave me the most shocking experience. The product line alone was one of shame since it was the first to encounter someone describing its use in public. Grooming when a person is dong a presentation is very important. The sales person in this case had an unfamiliar stench emanating from him. This drove away most of the audience as they could not stand it. The explanation of the product use insinuated the idea of the person not having the required experience. This left me pondering about the person for quite some time and even questioning the competence of the company that hired him to market for them.
In conclusion, one thing that made me feel uncomfortable about the whole situation is when the sales person made a signal at me to join him in front of the audience. The embarrassment made me move some steps backwards from the crowd as a sign of disinterest. This alone was a sign of communication that he was not welcome to make the presentation. The encounter made my day wayward, and when it was finally over, I resolved to take a different line of career. This saved me a great deal as I can now breathe fresh air from an office whiles it the “sales department” serving customers.
The work I do now is customer care in a communication company. The job has more avenues to interact with different people who have different views than the sales career. Although my anticipation at one moment, to become a salesperson, did not achieve realization, I feel that my profession is an avenue to demonstrate the sales skills but in a different way. This is because I talk to people with problems, and my expectation is to satisfy their need at the end of the day. The work does not involve any goods in but services. However, it has a close relation with the sales job.
The lifetime value of an ideal client is much more important to us than the quick sale, so empathy from the sales team is crucial. The best sales person must have a great personality and confidence and one who never lets go of opportunity they relate to the customer and support them in choosing the right solutions relating to other people in conversations and genuine care for others. A good sales person ceases the moment.
References
Marshall, P. S., & Koch, R. (2013). 80/20 sales and marketing: The definitive guide to working
Less and making more.
The Capstone Doctrine and its application in MONUC
The Capstone Doctrine and its application in MONUC
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The ‘capstone doctrine’ refers to the United Nations Operations, Principles and guidelines, it was a document produced in early 2008and which aimed at streamlining the operations of peace keeping missions by the UN globally. It reconfirms and offers a contemporary guideline of how the peacekeepers and their commanders are to apply the three basic principles of peacekeeping viz, impartiality, consent and nonapplication of force except where force is necessary for self defense or the mandates defense. In the most basic, consent implies that the parties in the cease fire or peace agreement have agreed to an intervention. It is a particularly essential tool for the mission’s success and calls for constant management. Unfortunately, it is often lacking. Impartiality (not to be confused with neutrality) implies that the application of the mandate must be seen to be fair and not favoring or prejudiced towards one party of the peace agreement. No-application of force strategically refers to the nonapplication of force to enforce peace. The capstone doctrine recognizes this and pitches for operations based on consent. With the doctrine came the introduction of the term ‘robust peacekeeping’ which simply seeks to recognize that tactical force may be necessary for the defense of the mission and when mandate has been provided, protect civilians. The highlights of the doctrine are legitimacy; drawn from the UN charter and the security council, credibility which means that the mission has to constantly build and maintain its credibility among local communities in the face of challenging factors and local ownership. This last part seeks to ensure that the host state has to be responsible for its own governance.
The eastern region of the Democratic republic of Congo experienced long drawn out conflict arising from various ethno-political differences. The former colony of Belgium has historically had a series of conflict, violence and instability. The conflict has led to the loss of 3.8 million deaths according to the UN and more than 2.4million people have become displaced internally with a further 388, 000 people seeking refuge outside the country’s borders. At the height of the conflict, 1,000 deaths were occurring daily. Sexual violence including rape was the most common crime,, and it is reported that, between 2005 and 2007, 14,200 cases of rape were registered. As is common with wars, complications like malnourishment, disease and fatalities from landmines are also prevalent. United Nations peacekeeping force in the DRC was the largest at its peak. Though this involvement started as early as 1960 soon after independence, the involvement became more eminent in the 1990’s owing to the international attention captured by the 1994 genocide in Rwanda. The MONUC which is the United Nations Mission in the Democratic Republic of Congo got its mandate from the resolution 1291 of 2000 of the UN Security Council with the basic mission of overseeing and implementing the ceasefire and the release of war prisoners, military captives and facilitate human rights improvements (Roessler and Prendergast 2006, p. 230). The initial force comprised 5,537 troops. At its peak, it had 18,385 personnel in uniform and other international and local staff and personnel.
MONUC and the Capstone doctrine
Consent and legitimacy
Cognizant of the fact that the local actors and main host have to appear to give consent so as to avoid a situation where the rationale of the peace keeping mission would be challenged, MONUC co operated closely with Kinshasa as the host nation. This is well within the capstone doctrines argument that peace missions have to incorporate skills that would mitigate against breakdowns in local consent. It means having a balance between forceful handling of spoilers while avoiding the concept of ‘even-handedness’ to be used to excuse inaction. In dealing with the spoilers, the force was forced to take sides with the FARDC with the mandate of the Security Council. This in the face made MONUC appear like an enemy of the forces opposed to the FARDC. Whenever it was concluded that it was more crucial to stop some spoilers or force them into joining the peace process, the mission would call on the FDLR or the LRA as local armed players. Legitimacy issues arose when groups like the FARDC were involved in military operations alongside mission officers. Though the missions were aimed at garnering greater control for the central government, the FARDC forces ended up being involved in human rights abuses by killing civilians and engaging in sexual crimes. There in lay the challenge for capstone. The doctrine insists on a distinction between principal parties and so called small spoilers. The distinction collapses where pockets of small spoilers exist within the major parties. The FARDC was not just a local actor that could be immediately labeled spoiler and militarily attacked, the process of identifying and sanctioning those units that were undermining the legitimacy of the mission was a complex one (Isberg, 2011). The legitimacy among the local population was thus dented by the sexual abuse scandal considering that it was generally weak from entry owing to the propaganda war by Kabila the UN was coming to re-colonize the country.
Civilian protection and the use of force
Though capstone advises the use of force only in a tactical manner, the mission can be said to have flirted with ‘peace enforcement’ owing to its involvement in providing fire support in instances where its commanders have deemed necessary (UN Secretary General 2009, Para. 5). The provision of force multipliers can also be termed as military involvement even though the mission’s soldiers are not involved in the frontline. This also extends to assistance in planning attacks and facilitation. In 2001, the UN secretary general Kofi Annan insisted that hunting down of armed groups and their forceful disarmament are not UN peacekeepers duties and no military solution should ever be considered by MONU (2001, Para. 103). This argument was based on the fact that most of these military groupings were interspersed with civilians and as such it was impossible to carry out such missions without innocent casualties. These arguments coupled with the fact that the deployed units have neither suitability nor the resources to carry out operations of the same level as war connects to the capstones limited goal for any military operation by peacekeepers. A caveat by capstone that allows military operation in protection of civilian lives has been well exploited by MONUC in the diverse occasions it was called to do so.
Conclusion
Though capstone is not a military document, it goes a long way in providing a guideline on how troops on the ground should operate. In the DRC, capstone has helped the Security Council make decisions on mandate extension, troops, enforcement, necessary use of force and eventually the end of the mandate. The conditions that capstone sets for success might not always be existent, but this does not mean that the Security Council has to terminate the troop’s engagement, rather it is necessary to achieve a far wider application of capstone in trying to establish such conditions.
References
Arnold, R., & Knoops, G.-J. G. J. (2006). Practice and policies of modern peace support operations under international law. Ardsley, NY: Transnational Publishers.
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Cilliers, J., Malan, M., & Institute for Security Studies (South Africa). (2001). Peacekeeping in the DRC: MONUC and the road to peace. Pretoria, South Africa: Institute for Security Studies.
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Durch, W. J. (2006). Twenty-first-century peace operations. Washington, D.C: United States Institute of Peace and the Henry L. Stimson Center.
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Isberg, J.-G., & Victor, T. L. (2011). By all necessary means: Brigadier General Jan-Gunnar Isberg’s experiences from service in the Congo 2003-2005. Stockholm: The Swedish National Defense College and the authors.
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Mollel, A. (January 01, 2010). Evaluating UN peacekeeping missions in resolving armed conflicts: A focus on the MONUC. Journal of African and International Law, 3, 1, 49-90.
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UN. Secretary-General. (2002). Twelfth report of the Secretary-General on the United Nations Organization in the Democratic Republic of the Congo. New York: UN.
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UN. Secretary-General. (2000). Third report of the Secretary-General on the United Nations Organization Mission in the Democratic Republic of the Congo. New York: UN.
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United States. (1995). Joint doctrine capstone and keystone primer. Washington, D.C.?: Joint Chiefs of Staff.
The Canadian Oil Pipeline
The Canadian Oil Pipeline
Student’s Name
Institutional Affiliation
The Canadian Oil Pipeline
Paper Outline
Introduction
Problem statement:
Introduce the Canadian oil industry, discussing its extent and the current capacity in term of oil barrels per day.
Discuss the problematic element of the industry and the controversies associated with especially the demands of environmentalists.
Discuss the position of the government in the tussle between the pro-oil, the environmentalist and the nations indigenous First Nations.
Clearly demonstrate the division the expansion of oil pipelines is dividing Canada specifically it indigenous people.
Area of Focus: Important details about the Canadian oil pipelines and the reason they are so controversial.
Thesis Statement: Evaluate the controversies of the Canadian oil pipelines based on the complaints of the environmentalists and their push for renewable energy and the response of the industry calling for the expansion of the pipelines at a faster rate to match the supply in an effort to reinstate the legitimacy of these environmental concerns.
Background
Overview of the Pipeline: A summary look at the Pipeline including a short history, major pipelines in Canada and its extent in terms of length and the provinces crisscrossed.
Regulation on pipelines: Discuss the Pipeline Act, the National Energy Board (NEB) and the Bill C-69. This part also touches on the policies enacted by each province affected by the pipeline and notable pipeline proposals (Carter, Fraser, & Zalik, 2017).
First Major Point: Economic benefits of pipelines
First minor point: Arguments for the need for enough pipeline to export to markets with higher demand.
Second minor point: The bottleneck in the industry that is the delayed construction of pipeline.
Third minor point: The contribution of pipelines to the Canadian economy.
Second major point: Environmental risks of pipeline
First minor point: There are various possible risks to ecosystems including water contamination and the creation of an imbalance in wildlife habitats.
Second minor point: This is a discussion about the need for human beings to reduce carbon emission by 2055 zero to avoid extreme effects of global warming (Hoberg, 2019).
Second minor point: Evidence of oil spillage
Third minor point: This section discusses the stand of particular provincial and municipal governments working against the controversial Trans Mountain project.
Third major point: Politics and controversy.
First minor point: The history of the politics and controversy facing the Canadian pipeline go as far as 1956 with the debate over the Canadian Mainline, which was known as the TransCanada pipeline at the time. The Mackenzie valley pipeline was subject to a similar intense controversy from the 1970 dragging on and off until 2017 (Baker, 2019).
Second minor point: The main topic of controversy today is the purchase of the Trans Mountain Pipeline by the Canadian government to speed up its construction.
Third minor point: Governments have relied on the view of indigenous populations to approve pipeline projects. This paper discusses the concern of indigenous communities about the proximity of oil and gas infrastructure near human habitats and the possible health risks (Hunsberger & Awâsis, 2019).
Fourth Minor Point: Environmentalists have raised concern over the increasing implication of greenhouse gases facilitated by pipelines which in turn support the extraction and combustion of fossil fuels.
Fourth Major Point: Possible alternatives to pipelines
First minor point: Rail is not very restricted in the transport of oil and natural gas as compared to pipeline but is not as efficient and it is significant contributor to environmental problems by burning these fuels to transport them (Green & Jackson, 2015).
Second minor point: A new technology has been introduced that runs bitumen to pellets reducing the chances of spillage.
Conclusion
Restatement of thesis: The world is moving towards the age of renewable energy and the government’s resolve to invest in the expansion of fossil fuels is misplaced. Focusing on futuristic sources of energy will achieve the resolution of existing debates surrounding the controversial Canadian pipeline.
Next Steps: Researchers should conduct a study to establish the extent of Canada’s dependence on revenue from oil pipelines and how long the dependence is expected to last in order to inform the extent to which players should invest.
References
Baker, N. (2019, June 19). Pipelines in Canada. Retrieved from https://www.thecanadianencyclopedia.ca/en/article/pipeline?gclid=Cj0KCQiAt_PuBRDcARIsAMNlBdrDhtAsncoKMJclsDB1YncmuhqFeSkQgYQ1XdLTjA5c438J9oWjnooaAr4fEALw_wcB#top
Carter, A. V., Fraser, G. S., & Zalik, A. (2017). Environmental policy convergence in Canada’s fossil fuel provinces? Regulatory streamlining, impediments, and drift. Canadian Public Policy, 43(1), 61-76.
Green, K. P., & Jackson, T. (2015). Safety in the transportation of Oil and Gas: pipelines or rail?. Vancouver, BC: Fraser Institute.
Hoberg, G. (2019). How the Battles over Oil Sands Pipelines have Transformed Climate Politics.
Hunsberger, C., & Awâsis, S. (2019). Energy justice and Canada’s national energy board: a critical analysis of the Line 9 pipeline decision. Sustainability, 11(3), 783.