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Task 2
Task 2
Part A: Plan and Participate in a Continuous Improvement Session (Role-Play)
Product Area Team: Good-morning/afternoon/evening. Welcome to this session. Kindly bring us up to speed with regards to the improvement session.
Me: Thank you for your time and offering me this invaluable privilege to expound on particular aspects regarding continuous improvement in the Australian Hardware. After conducting an exhaustive study on our projected quality enhancement processes and systems at the Wollongong store, I concluded that the PDCA (Plan, Do, Check, and Act) strategy serves as the most suitable one.
Product Area Team: Wow! That sounds nice because we found that a PDCA method can work well with our firm.
Me: Great! So, we shall breakdown our systems into smaller units for better management and execution of the improvement activities to gain significant improvements as an organization. Besides, we shall strive to enhance performance of each team while utilizing statistical control to monitor and control the processes.
Product Area Team: That is good. Did you also establish a strategy for facilitating participation by involved persons?
Me: Yes. I found that it is vital to engage all the involved stakeholders in decision-making activities to gain their support and realize sound decisions.
Product Area Team: Al right. What about the aspects of mentoring, coaching and training?
Me: Well, uh, we shall integrate the continuous improvement processes to every aspect of management to ensure that leaders serve as role models for the employees. Besides, the firm should ensure regular training and development sessions for its workforce to internalize and operationalize the continuous improvement approaches.
Product Area Team: Okay. What shall we expect from the continuous improvement processes?
Me: We expect lots of benefits from the projected improvement processes. For instance, there will be:
More innovation and creativity
Increased workforce and process efficiencies
High-quality products and services
Minimized instances of process failures
Minimized operating costs
High sense of responsibility among employees and managers
Product Area Team: That is amazing. Do you have anything else to add on that?
Me: For now, that is all. But when need arises, I shall communicate with you.
Product Area Team: Thank you for sharing with us those insightful pieces of information.
Me: Thank you too for listening to me.
Part B: Follow-up Communications
Subject: Proposed Continuous Improvement Strategy
Dear all,
I believe that you are faring well. This mail strives to inform you on a session I had with the Product Area Team on matters about a proposed continuous improvement approach.
The session covered specific aspects about the proposed continuous improvement approach chosen. The selected approach for ensuring TQM is PDCA (Plan, Do, Check and Act). According to PDCA, the Australian Hardware organization would be conducting continued processes for analyzing areas (systems and processes) that require improvement, developing suitable plans, executing such plans, analyzing and evaluating outcomes of such operations and conducting necessary adjustments for continuous advancements.
Moreover, the firm’s workforce and management will be conducting and attending regular training and development sessions to internalize and embrace the concept of PDCA. Also, the strategy will rely on contributions from virtually every stakeholder to ensure its effectiveness and successful development and implementation. Eventually, the firm and its stakeholders will realize lots of benefits including significant reduction in operating costs, maximization of profits, higher performance and efficiency of the organization’s workforce and processes, highly-creative and innovative workforce, and better engagement and relationship among employees.
Thank you for your time
Regards,
A Session Report
It is inevitable for the Australian Hardware firm to develop and embrace a suitable continuous improvement strategy to ensure that it remains competitive in the dynamic market place. Conversely, I had a successful discussion with the Product Area Team. The session illuminated on various aspects about the proposed continuous improvement plan that would be assume the use of PDCA approach to ensure that the organization’s processes and systems remain effective and efficient to deliver the desired goals and objectives. The PDCA method will enable the organization to always review and revise its systems and processes while relying on contributions from varied stakeholders.
The organization will be conducting regular training and development sessions to ensure that its employees and managers gain adequate understanding and embrace the continuous improvement strategy. Besides, managers will serve as role models and mentors for the firm’s workforce to ensure a holistic support of the strategy. Thus, the improvement approach will embrace certain procedures that include the following:
Development of desired goals and objectives
Identification of possible processes that could be employed to realize such outcomes
Implementation of the chosen strategies
Critical evaluation and analysis of the chosen options
Measurement and evaluation of the outcomes
Development of necessary changes
Analysis and evaluation of current conditions to determine areas that require improvement.
Accordingly, a continuous improvement process will attract many benefits that may entail drastic reduction in operating costs, maximization of profits, higher performance and efficiency of the organization’s workforce and processes, highly-creative and innovative workforce, and better engagement and relationship among employees.
Part C: Written Reflection
The practice of developing a continuous improvement plan demands lots of efforts and consumption of considerate amount of time. Precisely, I had to conduct a relatively lengthy research study, and deduction and arrangement such information into appropriate sequences for proper execution during the role-play session. Besides, I had to ensure that I adequately engage all the participants for a lively session with the use of question-answer approach. Moreover, I had to develop a report for communicating with interested parties on matters about the session.
Subsequently, the practice of planning and leading a session requires lots of soft and hard skills to emerge successful. Luckily, an individual could utilize their natural soft skills to make the session livelier and engaging. Consequently, the approach of using question-answer approach makes the session more engaging and allows better communication for better understanding of the proposed approach for ensuring continued improvement in the organization.
Additionally, the practice of planning and running a team session is invaluable in revealing further efforts, skills and resources that are required for establishing and implementing a continuous improvement strategy. Among the aspects that could be learned through such a role entail the necessity for proper reporting, interaction with diversified groups of persons, and the need for sufficient understanding, analysis and evaluation of a chosen continuous improvement method to effectively convince and persuade an organization to embrace it.
The effect of the loss of memory on the relationship between caregivers and the demented patients
The effect of the loss of memory on the relationship between caregivers and the demented patients
This theme focuses on the process of coming into terms with dementia. For most of the participants coming into terms with what the diagnosis meant, was paining. One of the participants said.
As soon as my mother was diagnosed with dementia I did not know what to do; I just cried…However, later on we got information from the Alzheimer’s society and I really appreciate their help up to this day. After the diagnosis, feelings of uncertainty clouded my mind. Even time I visited my mother in the hospital I wept throughout the entire night. Negative emotions of anger and bitterness overcame me and I remember very well- virtually all my friends deserted me. Their actions just complicated the situation- I started drinking uncontrollably. None of my family members ever gave me comfort. I later realized that things were getting out of control and that is when I approached a counsellor for help. The counselling sessions gave me hope and I was able to reconcile my conflicts and come into terms with the bitter truth.
One woman talked about how as the condition progressed, her mother depended on her entirely. She was the only one in her family and her mother was widowed. Because of her mother’s loss of memory she had to babysit her the whole day. As a result, she lost hope for the future. At times, she wished her mother would die so she could go on with her life. Her aunts and uncles kept away and she felt dejected and lonely. The more other relatives isolated her, the more she hated her mother. Just like her, at first, the other caregivers felt remorseful about the entire situation. However, as the care recipients lost their cognitive ability and became more dependent on them, they developed feelings of hatred and regret.
The perceptions of the caregivers about the patients’ loss of memory
Demented patients develop severe cognitive decline as the condition progresses. Most of the participants indicated that their care recipients were either in middle stage or the late stage. This means that their care recipients had major memory deficiencies and needed some assistance to complete their daily activities. Loosing cognitive ability can break families apart as one of the patients narrated.
As soon as I realized that my father was doing embarrassing things in front of my brothers and sisters I thought I was joking. In my mind one thing was certain; this was not the father that I knew. I was depressed and I developed feelings of self-denial. My brothers and sisters too kept to themselves; no one spoke to each other. My father’s illness had a huge toll on our finances. For instance, my little sister dropped out of school and all the way she became pregnant. After that, everything fell apart and that is when I realized that I had to take charge in order to salvage the situation. Unfortunately, my mother was too depressed and I was all alone. However, somehow I managed to convince everyone in the family to take an active role in finding the solution.
As the condition progressed, my father lost his cognitive ability to a point where he could not even remember our names. His speaking ability also declined and he became compulsive. When the situation got worse, everyone left, and I was left alone. It is then that I decided to seek long-term treatment for my father. I thought maybe if he was hospitalized in a long-term institution my brothers and sisters would return back. Unfortunately it never happened.
The participation of other relatives in the provision of care to the demented patients
It is well acknowledged that if one of the family members loses his or her cognitive abilities, the other members are likely to feel confused. As one member narrated:
After my sister became demented we became accommodative. Later on she lost her social inhibition, and we didn’t mind that much, we gladly helped. However, 7 years down the line, our sister became increasingly forgetful. One year later, she developed incontinence and as a result all the family members abdicated their earlier assigned roles. Only I (weeps) and my mother were concerned about my sister. In order to give her full attention I had to quit my job.
These feelings were shared by the rest of the participants except two of them who indicated that the other family members took an active role in caring after their loved ones.
The relationship between the caregiver and other relatives
Family caregivers are critical to the quality of life of the care recipients. While caregivers are necessary in the provision of the much needed care, the situation can be frustrating. At such times, care givers need help and support from other family members and community agencies. The help of the other family members is required not only to give care to the demented patient, but also in safe-proofing the home. As three four of the participants indicated:
Everyone in my family was assigned a particular role. We felt more fulfilled and we were happy that we could contribute our energies to ensure everything was running as normal
In contrast, the rest of the six participants reported there were conflicts in the family, as the patient’s demands became more intense. Feelings of hatred also arose between members who wanted to help and those who did not.
Discussion
The effects of dementia on family relationships are congruent with the findings of other studies that have been conducted. Memory loss in demented patients leads to increased forgetfulness during the middle stage. As a result of the mild cognitive decline, patients lose the ability to concentrate, and work. As patients lose their ability to perform complex tasks, the help of the other family members becomes necessary. As the condition progresses, patients demand extensive assistance. At the late stages of the illness, patients may develop personality changes such as delusions, anxiety, agitation, social inhibitions, and compulsions. All the changes signify a decline in the cognitive function.
Caregivers’ relationship before the patient was diagnosed with dementia
As expected, family dynamics are usually normal before a family member is diagnosed with dementia. Our findings indicate that family members enjoy happy times together and the possibility that one of them could be diagnosed with dementia remains impossible. At the time, some of the outcomes such as accusation of neglect, sequestration of persons with dementia and lack of communication do not exist.
The effect of the loss of memory on the relationship between caregivers and the demented patients
At this stage, the theme of coming into terms with dementia comes into light. Given that the loss of cognitive function renders the demented patient dependent on the caregivers could create strain and lead to depression. The caregivers take up primary roles and without the help of the other family members; they are likely to develop ill feelings towards the patient. In addition, the warm relationship that existed between the caregiver and the patient becomes threatened. The caregivers may also develop feelings of resentment as the patients impede their progress and the possibility of achieving their aspirations in life. This finding indicates that ill feelings towards the patient may be avoided if the caregiver receives the necessary support from outside sources.
The perceptions of the caregivers about the patients’ loss of memory
Caregivers receive the news of dementia with disbelief. As the condition progresses, the reality comes to light. With proper interventions, the caregiver and other family members can adjust accordingly as the cognitive ability of the patient declines. This finding can be linked to the idea of coping strategies. Caregivers may develop emotion-focused strategies such as wishful thinking, avoidance and emotional adjustment. Their perceptions could become even more negative if some of the members refuse to take up their assigned roles.
The participation of other relatives in the provision of care to the demented patients
The finding of this study supports the idea that family roles begin to change as the patient loses his or her memory abilities. This usually occurs when demented patients are past the mild stage. The degradation of family relationships can be traced to the activities such as the provision of direct and direct care the patient, symptom monitoring, situation management and emotional support. As suggested by some of the participants, family relationships can be strengthened if these activities are shared equitably.
The relationship between the caregiver and other relatives
As expected, family conflict is likely to occur as dementia symptoms become more severe. Dementia may be a great family divider as some of the members oppose the idea of taking care of the demented patient. The interpersonal conflict may lead to the eventual break up of families. At the same time the findings of this study indicate that family conflict may be prevented if each member actively participates in the provision of care to the affected patient.
References
Homes, C., Hopkins, V., Hensford, C., MacLaughlin, V., Wilkinson, D. & Rosenvinge, H. (2002). Lavendar oil as treatment for agitated behaviour in severe dementia: a placebo controlled study. International Journal of Geriatric Psychiatry, 17, 305-308
Neal, M. & Briggs, M. (2003). Validation therapy for dementia. Cochrane Database Systematic Review, 3, 1394- 1398
Peak & Cheston (2002). Using stimulated presence therapy with people with dementia. Aging Mental Health, 6 (1), 77-81
Sink, K.M., Holden, K.F., & Yaffe, K. (2005). Pharmacological treatment of neuropsychiatric symptoms of dementia: a review of the evidence. JAMA, 293, 596–608
Svanberg, E., Stott, J. & Spector, A. (2010). ‘just helping.’ Children living with a parent with young onset dementia. Aging & Mental Health, 14(6), 740-751
Woods, B., Spector, A., Jones, C., Orell, M., & Davies, M. (2005). Reminiscence therapy for dementia. Cocharne Database Systematic Review, 18 (2), 1120- 1127
Yaffe, K. (2007). Treatment of neuropsychiatric symptoms in patients with dementia. England Journal of Medicine, 357, 1441-1443.
Leadership Skills and Mindset Reflection
Task 1
Leadership Skills and Mindset Reflection
Note: Suggested length for each part, 1/2–1 page.
Complete the following and add it to the introduction section of the e-portfolio:
B. Differentiate between a leadership and a management mindset by doing the following:
1a. Differentiate three leadership skills from three management skills present in yourself.
1b. Differentiate three leadership skills from three management skills absent in yourself.
1bi. Describe how you can improve upon the three leadership skills from part B1a, including an example for each.
C. Explain the importance of a leadership mindset and how it influences your professional practice.
1. Discuss how having a leadership mindset supports long-term personal growth, including examples.
2. Discuss how having a leadership mindset supports long-term professional growth, including examples.
D. Summarize how you would apply the leadership skills from part B1a to influence your professional practice in a healthcare environment, including examples.
1. Discuss how you would ensure equity and inclusivity as a leader in a healthcare environment, including examples.
E. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.
F. Demonstrate professional communication in the content and presentation of your submission.
Task 2
Note: Suggested length of each prompt below, 2–3 paragraphs.
A. Describe two ways you can apply strategies to increase resilience and self-care that will influence your professional practice in a healthcare environment.
B. Create a personal development plan by doing the following:
1. List your personal growth goals and incorporate strategies from part A by doing the following:
Note: Be sure to have the goals be SMART (i.e., specific, measurable, attainable, relevant, and time-bound).
a. Develop three goals related to the personal development plan (e.g., mindfulness, better eating habits, self-care, and leadership mindset).
b. List actionable steps to achieve the goals developed in part B1a.
c. Discuss how the goals from parts B1a will foster your professional engagement.
C. Summarize the importance of having a personal development plan and how it will help you develop leadership skills and knowledge throughout your program.
D. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.
E. Demonstrate professional communication in the content and presentation of your submission
