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E-commerce is and E-business

E-commerce is and E-business

Contents

TOC o “1-3” h z u HYPERLINK l “_Toc385505927” E-commerce is and E-business PAGEREF _Toc385505927 h 1

HYPERLINK l “_Toc385505928” layers of diversity PAGEREF _Toc385505928 h 1

HYPERLINK l “_Toc385505929” The mentoring process PAGEREF _Toc385505929 h 2

HYPERLINK l “_Toc385505930” Culture shocks PAGEREF _Toc385505930 h 2

HYPERLINK l “_Toc385505931” The Big Five personality PAGEREF _Toc385505931 h 3

HYPERLINK l “_Toc385505932” Attitude PAGEREF _Toc385505932 h 3

HYPERLINK l “_Toc385505933” Stereotypes PAGEREF _Toc385505933 h 4

HYPERLINK l “_Toc385505934” The need for achievement PAGEREF _Toc385505934 h 4

HYPERLINK l “_Toc385505935” Learning goals PAGEREF _Toc385505935 h 5

HYPERLINK l “_Toc385505936” References PAGEREF _Toc385505936 h 5

E-commerce is and E-businessE-commerce is and E-business may seem to have no significance difference due to the close similarity in definition between business and commerce. The difference between the two terms is that E-business goes beyond selling products unlike e-commerce, which deals with products sale. E-business also involves procurement, customer education, as well as marketing. E-business involves more activities than advocating for a website that encourage online transactions by including aspects of organizational culture (eBusiness Programmers, 2013). The inclusion of cultural behavior of the organization describes e-business application for an organizational behavior. E-business encompasses e-commerce and included front office application as well as back office application to create basis for modern business, through enhancement of customer value through technology applications (Ou-Yang, 2012).

layers of diversity

There are four layers of diversity within an organizational management. These layers of diversity include personality of an individual that include his or her likes and dislikes. Personality also encompasses values and beliefs. It is shaped during an individual’s early life through influence. Another layer of diversity is internal dimensions, which an individual has no control over and examples in this case include aspects of gender diversities, racial variation, color differences, and other varying traits from which people make judgments. External dimensions include aspects of life but individuals can have some control on them. These dimensions change with time and examples of the same include career aspects, working styles, as well as individual skills (Lew, 2013). The last of the dimensions is organizational dimensions, which include examples like culture, preferential treatments, as well as opportunities.

The mentoring process

The mentoring process involve selection of a good or appropriate mentor, preparation for a mentoring meeting, and drawing up of a clear plan from which to select the goals and objective. These goals and objectives have to be prescribed within a timeframe. After setting a timeframe, one has to ensure that the meeting is productive after which one has to monitor, follow up the progress and review the progress (Rowe, 1994). It is after the review that planning for future objectives. Mentoring helps organization in developing good working relationships as well as enhancing the organizational culture and practices. Seeking a mentor as an individual is good since it forms a basis for gaining behavioral skills that would not have been gained otherwise.

Culture shocks

Culture shocks involve the disorientation that an individual may feel whenever experiencing unfamiliar environments or new ways of life. This may arise due to immigration or a movement between social environments. Reentry shocks involve the feeling that one has when he or she gets back to his or original environment due to the fact that he or she had been used to the cultural experiences in the current environment (Macionis, 2010). In this case, one feels sad or depressed about his home environment due to the good experience obtained elsewhere.

The Big Five personalityThe Big Five personality dimensions involve personality traits that describe individual personality. These dimensions include openness, conscientiousness, agreeableness, extraversions, as well as neuroticism. Openness involves appreciation for things like art, adventure, emotion, unusual ideas, experiences, as well as reflection on intellectual curiosity. Conscientiousness is the tendency to portray self-discipline as well as aim for achievement. Agreeableness requires one to be cooperative and compassionate towards others. Extraversion is the aspect of being energetic and having positive emotions, and being sociable. Neuroticism involves experience on unpleasant emotions but one has to be stable and have impulse control on emotions (Cherry, 2013). All these relate to the way workers relate to each other and handle problems related to individual emotions and experiences.

Attitude

Attitude involves evaluation of individuals, objects, or even idea in terms of their positivity or negativity. The components of attitude include cognitive component, effective component, and behaviorally based comp0onent. Cognitive component include aspects like the attitude of denying someone copy you behavior in order to remain the best in an organization. Effective based attitude involve a feeling regarding the way a person does his or her task (Rowe, 1994). On the other hand, behaviorally based attitude involve a feeling towards failure in that it could be caused by wickedness or laziness. Attitudes are related to cognitive dissonance in that both are based on judgments such as the case of cognitive dissonance whereby an individual’s problem may be seen as resulting from some course such as laziness or wrong decision-making.

Stereotypes

Stereotypes are formed and maintained by a certain process, which is based on the reasons why people form stereotypes. The basic one of the processes of forming stereotypes is the categorization process in which case categories are designed. Cognitive psychology plays a key role in this case, but people have to categorize the world into social world and physical world. After this categorization, people are set into little but preferred groups (Rowe, 1994). It is from these groups that determination of what people want is done based on cognitive efficiency, satisfaction, and self esteem. People can decrease their use of stereotypes based on their views and comparison between groups.

The need for achievement

The need for achievement can be describe as the desire to reach the top of set goals or objectives through challenging processes. An individual aspires acquire wealth or accomplish something based on his or her abilities but through avoidance. The need for affiliation involves the desire to be recognized or associated with a certain group of people within a society. The need for power on the other hand is the desire to gain power and be in a top position where you can issue commands or make decisions on courses of action (Mind Tools Ltd, 2013). McClelland’s need have implication on management in that the three needs play various roles to organizational development. The need for affiliation encourages employees’ relations while the need for power and achievement acts as motivating tools for high productivity.

Learning goals

Learning goals are goals set based on the desire to understand a certain process of activities. In this case, an individual would set goals under which he or she would determine what skills or knowledge would be necessary for a particular job or process. Performance outcome goals are set based on a given process from which a desired level of outcome is expected (Seijt, 2006). An individual would expect a certain process to deliver some predetermined results. Performance outcome goals could distract employees from discovering task relevant strategies since their efforts are directed towards certain expectations.

ReferencesCherry, K. (2013). The Big Five Personality Dimensions: 5 Major Factors of Personality. Retrieved February 23, 2013, from About.com Guide: http://psychology.about.com/od/personalitydevelopment/a/bigfive.htm

eBusiness Programmers. (2013). Difference between Ecommerce and Ebusiness. Retrieved February 23, 2013, from ebusinessprogrammers.com: http://www.ebusinessprogrammers.com/ebusiness/ecommerce_and_ebusiness.asp

Francine Richards, D. M. (2013 ). Coaching and Mentoring Processes. Retrieved Feb 23, 2013 , from smallbusiness.chron.com: HYPERLINK “http://smallbusiness.chron.com/coaching-mentoring-” http://smallbusiness.chron.com/coaching-mentoring-processes-20271.html

Lew, R. (2013). The Four Layers of Diversity in a Workplace. Retrieved february 23, 2013, from ezinearticles.com: HYPERLINK “http://ezinearticles.com/?The-Four-Layers-of-Diversity-in-a-” http://ezinearticles.com/?The-Four-Layers-of-Diversity-in-a-Workplace&id=6376361

Macionis, J. &. (2010). Culture and Sociology. 7th edition ed. Toronto: Pearson Canada Inc.

Mind Tools Ltd. (2013). Discovering What Drives Members of Your Team. Retrieved February 23, 2013, from McClelland’s Human Motivation Theory: http://www.mindtools.com/pages/article/human-motivation-theory.htm

Ou-Yang, C. (2012). From e-Commerce to e-Business. Retrieved february 23, 2013, from http://140.118.1.131/teaching/2005%20EMBA%20e-business/Kala-chap1-2005.pdf

Rowe, L. G. (1994). Diverse Teams at Work. Irwin Professional Publishing.

Seijt, G. P. (2006, May June). LEARNING GOALS OR PERFORMANCE GOALS: IS IT THE JOURNEY OR THE DESTINATION? . Retrieved February 23, 2013, from HYPERLINK “http://www.iveybusinessjournal.com/topics/leadership/learning-goals-or-performance-” http://www.iveybusinessjournal.com/topics/leadership/learning-goals-or-performance-goals-is-it-the-journey-or-the-destination#.USh7jFGFLK4

E-commerce- Cause and Effect

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Introduction

The last few years have seen the integration of the internet in business operations as a business strategy. Specifically, the 20th century has seen the adoption of E-commerce in most businesses, both large and small, so as to assure continuity of business. As research studies explain, the adoption of E-commerce in businesses and enterprises has been advantageous to businesses but some businesses have failed in their adoption of this strategy. In their study of the issue, MacGregor and Lejia state, “Over the last decade, the Internet and Internet technologies such as electronic commerce have experienced phenomenal growth. However, research shows that small businesses have been slow to adopt and to implement e-commerce due to a variety of barriers or impediments.” (MacGregor & Lejia 1-24). Small family owned businesses have especially been slow in their adoption and implementation of E-commerce as a business strategy, and for that reason, they tend to fail in their business operations. Accordingly, researchers have focused their studies on identifying the causes and effects of E-commerce on small family owned businesses so as to discover the benefits of E-commerce on small businesses.

This paper examines the causes and effects of E-commerce on small family owned businesses.

Causes and Effects of E-commerce on Small Family Owned Businesses

Small family owned businesses have long been influenced by E-commerce since the introduction of this phenomenon in the business industry. As a business strategy, E-commerce has enabled most small businesses in their continuity of operations, thus ensuring the success of these businesses. To understand the importance of E-commerce in small businesses, one must first consider the causes and effects of E-commerce on small family owned businesses.

Causes

One main cause of E-commerce on small family owned businesses has been identified. Market penetration has been identified as the main cause of the application of E-commerce in small family owned businesses. The business market is hard to penetrate especially for small businesses, as they are forced to compete with other larger companies. The application of E-commerce as a business strategy allows small companies to market their products and services to a wide market range. This, sequentially, allows small businesses to penetrate their respective markets with minimal trouble arising from having to compete with the larger and bigger companies.

Effects

“…the key objectives of most businesses remain as follows: 1. improve productivity, 2. manage inventory more cost effectively, 3. improve cash flow, and 4. improve customer service. Electronic commerce is one of the few tools available that can favorably impact all 4 objectives. To fail to aggressively adapt this tool is to miss the opportunity to re-engineer an inter-organizational playing field that is becoming the successful business domain” (Boynton 126). Not only does E-commerce reduce the costs of marketing and advertising for the company, it also increases productivity for the businesses. E-commerce exposes companies to a broad environment, thus encouraging more productivity by both the employees and the business as a whole. E-commerce has also been identified as being a tool for the improvement of customer service. This is primarily so because it allows more personalized services with customers, as customers have direct contact with the company. This, therefore, allows customers to provide immediate feedback to the company regarding their products and services.

Conclusion

The identification and recognition of the causes and effects of E-commerce on small businesses is necessary for the recognition of its importance in small and medium business enterprises. “The article focuses on the effect of electronic commerce (e-commerce) on the business world. It says that e-commerce will play a vital role in the success of companies. However, there are several issues which need to be addressed to succeed the e-commerce including process creation and resolution of inherent channel conflict.” (International Journal Of Retail & Distribution Management 122-123) Small family owned businesses can use the information gathered regarding the causes and effects of E-commerce on small businesses to successfully run their business operations. Only through the identification of this can small businesses succeed in their operations in the industry, and to gain competitive advantage.

Works Cited

Boynton, Allan G. Electronic Commerce: Focusing on Success. Chain Store Age 70.1(2004):

126. ABI/INFORM Global. Web. 18 Dec. 2011.

MacGregor, Robert C., and Lejia Vrazalic. E-Commerce Adoption Barriers In Small Businesses

And The Differential Effects Of Gender. Journal Of Electronic Commerce In Organizations, 4.2 (2006): 1-24. Business Source Elite. Web. 18 Dec. 2011.

“The Realities Of Web-Based Electronic Commerce.” International Journal Of Retail &

Distribution Management 26.3 (1998): 122-123.Business Source Elite. Web. 18 Dec. 2011.

E-commerce (BUSN 300)

E-Commerce

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Institution Affiliation

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Date

Question 1: Legal issues related in e-commerce

There are several more ethical/legal concerns happening from the utilization of IT. For instance, an alternate issue is the insurance of protected technology, for example, programming, computerized books, advanced music, or digitized feature. It is to a great degree hard to ensure licensed technology, when it can so effectively be duplicated and conveyed. What’s more, there is the matter of the “spam” messages and the machine robbery/extortion (taking individual Mastercard data) (Chaffey, 2007).

On top of the legislation, new technologies are accessible to ensure client security amid associations with sites. A number of these devices are utilized for encoding email, making surfing and email exercises seem unacknowledged, keeping customer machines from tolerating treats and so on. Asos.com arrangements to utilize such exercises as a part of the short-run, to guarantee its guests protection.

Question 2: international B2B Markets and E-commerce

Around the time of B2b International’s origin in the 1990s, a key test we confronted was clarifying to potential clients that our abilities as business-to-business economic analysts and advertisers were remarkable. There was a continuous release of the thought that business-to-business markets – and hence the strategies used to investigate these businesses – were in any serious path unique from shopper markets.

In the course of recent years, notwithstanding, business-to-business marketing has developed as an order in its own particular right and divergences in showcasing practice have been accentuated. We feel it is justified even despite emphasizing the numerous contrasts between the two orders and, most importantly, indicating out the ramifications of these distinctions when it comes executing a business-to-business showcasing method. As dependably, we must be clear about our definitions. What are business-to-business markets and what is B2b advertising? To answer these inquiries it is valuable to consider the worth chain that begins with a buyer request and from which many business items or administrations are needed. Take the illustration of the straightforward shirts that we purchase (Goldmanis, Hortaçsu, Syverson & Emre, 2010).

INCLUDEPICTURE “http://www.b2binternational.com/wp-content/uploads/2013/10/chain-of-derived-demand.jpg” * MERGEFORMATINET

Question 3

Direct sellers, for example, online retailers, offer an item or administration straightforwardly to the client by means of a site. You can further partition immediate dealers into e-traders and makers. E-traders are electronic retailers that either transport items from their own distribution centers or trigger conveyances from different organizations stocks. Item makers utilize the Internet as an inventory and deals channel to kill go-betweens. Online delegates perform the same capacity as whatever other intermediary. The business permits non-B2c organizations to harvest a portion of the profits. Prominent sites depend on publicizing based models. These sites offer a free administration to purchasers and utilization promoting income to take care of expenses (Kassim & Abdullah, 2010). They draw an extensive number of guests, making them perfect promoting streams for different organizations. Sponsors will pay a premium to destinations that convey high activity numbers.

Question 4; E-Commerce payment systems

Traditional Payment System

What makes it a “system” is that it utilizes money substitutes; conventional payment systems are debatable instruments, for example, drafts (e.g., Cheques) and narrative acknowledges, for example, letters of credit? With the approach of machines and electronic correspondences countless electronic payment systems have developed. These incorporate Cheque cards, Cheque cards, Visas, electronic stores exchanges, immediate credits, immediate charges, web keeping money and e-business payment systems. Some payment systems incorporate credit components, however that is basically an alternate part of payment. Payment systems are utilized as a part of lieu of tendering trade in for cold hard currency local and universal exchanges and comprise of a real administration gave by banks and other money related foundations (Kassim & Abdullah, 2010).

E-Commerce payment systems

TYPES OF ELECTRONIC PAYMENT SYSTEMS

Online Credit Card Payment System: It tries to expand the usefulness of existing credit cards for utilization as web shopping payment tools. This payment framework has been broadly acknowledged by buyers and shippers all through the world, and by a long shot the most prevalent systems for payments particularly in the retail markets (Laudon and Traver, 2002).

Electronic Cheque Payment System: Electronic Cheque satisfies the needs of numerous business associations, which are at one time trading paper built weigh situated in light of the sellers, purchasers and government. Working methodology of e-Cheque is as same as that of the conventional Cheque payment system. A record holder will issue the electronic Cheque report which contains the data, for example, name of the record holder payee name, name of the monetary establishment, payers’ record number and the measure of payment on the Cheque . The majority of the data is in encoded structure.

Electronic Cash Payment System: Electronic payment system is new technology in the online payment frameworks which enhance the gimmicks, for example, security and protection on the grounds that it consolidates mechanized comfort. Its adaptability opens up a group of new markets and applications. E-money is an electronic or advanced type of worth stockpiling and quality trade that have restricted convertibility into different types of worth and oblige go-betweens to change over.

E-Cash Structure: e-cash structure could be distinguished as a series of bits that speaks to specific values, for example, reference number and advanced mark, which could be utilized for the security reason to avert phony and criminal utilization (Wright, 2002). Be that as it may, the structure proposed by Wright (2002) needs some expansion to make e-money more secure.

Smart Cards based Electronic Payment System: Smart cards are getting replenished consideration as a mode of online payment. They are basically Mastercard measured plastic cards with the memory chips and now and again, with microchips implanted in them in order to serve as capacity gadgets for much more prominent data than Mastercards with inbuilt exchange handling ability.

Question 5

Components of E-commerce

Suppliers and supply chain management

You are or plan to be a retailer in an inexorably aggressive business sector. It implies a considerable measure to think of an extraordinary thought, drive great activity and proselyte it to deals yet you can’t do that without the right items, conveyed at the ideal time, with a value the business sector is ready to pay (Turban et al,. 2009).

Shipping and returns

Just as mentioned above your stock may be shown and advertised online however it must be pressed and achieve its objective in this present reality. That is the reason you require a decent stockroom administration and that is the reason you require an extraordinary transportation administration.

Client Relationship Management (CRM) – software and policies

Before even considering selling – you have to ponder how are you going to treat your client and hold him returning. That is the place CRM comes in. While the term is normally used to portray a kind of programming, it is really the term depicting the entire strategy on how you are going to handle connections in the middle of you and your client.

Role of E-commerce Environment

To both the consumers and business, connectivity has vital influence as it is the key element deciding the entire business. From the business perspective, Ecommerce gives better integration to its potential client as their individual site can be gotten to basically from anyplace through Internet. Thusly, more potential clients can contact the organization’s business and along these lines, wiping out the breaking points of geological area. From the client angle, Ecommerce is significantly more advantageous as they can search through an entire registries of lists without any bother, think about costs between items, purchasing from an alternate nation and on top of that, they can do it while at home or at work, without any need to move a solitary inch from their seat (Laudon & Traver, 2007). Other than that, for both customers and business, Ecommerce ends up being more advantageous as internet exchanging has less formality contrasted with customary trade system. In worldwide business sense, the presence of Ecommerce as a pioneer has opened up different windows of chances for an assortment of different organizations and speculators. Case in point, because of the blasting of Ecommerce, more assets are being regulated into electronic securities, web offices, strategies for success and new advances.

References

Chaffey, D. (2007). E-business and E-commerce Management: Strategy, Implementation and Practice. Pearson Education.

Goldmanis, M., Hortaçsu, A., Syverson, C., & Emre, Ö. (2010). E‐Commerce and the Market Structure of Retail Industries*. The Economic Journal,120(545), 651-682.

Kassim, N., & Abdullah, N. A. (2010). The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e-commerce settings: a cross cultural analysis. Asia Pacific Journal of Marketing and Logistics, 22(3), 351-371.

Laudon, K. C., & Traver, C. G. (2007). E-commerce. Pearson/Addison Wesley.

Turban, E., Lee, J. K., King, D., Liang, T. P., & Turban, D. (2009). Electronic commerce 2010. Prentice Hall Press.