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An organization’s spokesperson needs to answer required questions entirely
‘Build A Bear’ CEO Apology
An organization’s spokesperson needs to answer required questions entirely, provide the crisis information clearly, and handle difficult questions proficiently. Build the bear CEO, Sharon Price John spoke about a crisis that occurred after failing to offer services to all the customers who attended the pay your age event. The CEO well performs the roles of a spokesperson by answering the questions required and explaining the cause of the problem, and the solutions put in place to avoid such challenges in the future.
According to Coombs (1996), a good spokesperson should have characteristics, including the ability to convey that the organization can control the situation and demonstrate compassion to the crisis victims. Sharon Price was well equipped with the two features. She explained the problem effectively and offered possible solutions to the public. Also, she put herself in the parents’ shoes and felt the hurt they had after the failed event. This led her to apologize to the parents and promise better services in the future.
Also, a spokesperson’s traits could be depicted through her facial and bodily expressions (Coombs, 1996). She was empathetic throughout the interview and could persuade the stakeholders of better days in the future. This was due to her calmness and ensuring the credibility of the information.
I found Sharon Price’s interview more informative and clearer than the Facebook Sheryl Sandberg spokesmanship. In her interview, she seemed nervous, and she seemed to lack answers to some of the questions. Even though she was empathetic, the crisis explanation could not be well understood, and her words and actions could not be connected.
Coombs, W. T., & Holladay, S. J. (1996). Communication and attributions in a crisis: Anexperimental study of crisis communication. Journal of Public Relations Research, 8(4), 279–295.
Healthcare Information Technology
Healthcare Information Technology
Name:
Number:
Course:
Lecturer:
Part 1
The proposed solution is Putty Health V.2 system to be used for management of data in the whole process at UMUC family clinic. This system is expected to improve patient admission in the healthcare process. The improvement of patient admission process will take place in terms of efficiency enhancement in the admission, significant reduction in the total time to be taken for admission as well as accuracy achievement in identifying the patient. The process improvement using this system will also reduce the workload of the records personnel. In other words, the Putty Health V.2 system will improve requirements together with other issues that may be essential.
The hardware devices that will be needed include desktop computers with at least 2 GHz of processor, 2GB RAM, and 40 GB of disk storage space. In addition, the system will also require wireless devices to allow the connection to the network by users of UMUC clinic and for the purpose of data synchronization. Routers will be required to permit connectivity of devices for mobile to the network. The software needed include windows operating system together with Linux plat form of operating system in addition to Mac OS systems. The Android and Windows Mobile operating system will also be needed for the support of mobile computing aspects to allow users to access the system by means of mobile devices which are also part of hardware devices required. Both the server and the client software will also be needed respectively.
There are various areas of system consideration. Each area of consideration is rated as high, medium, low or not applicable depending on the level of importance. The respective areas of consideration are thus listed, rated and explained in the Table of considerations that is shown in part 2 bellow.
Part 2
Table of Considerations
Area High/Medium
/Low
Importance
or Relevance
or Not
Applicable
(N/A) Explanation for Ranking (linked to specific EHR
technology solution proposed)
IT- Operational Safeguards
1. Identity
Management &
Authorization High The health system will store sensitive record. Therefore, the authority to access these records will be granted to various staff at different levels.
2. Training
Programs Low Training will be required but mostly recommended as part and parcel of system development process. As a result less training will be required when the system is already in operation since users will have known most parts of the system during the development process (De Waal & Batenburg, 2012).
3. Continuity of
Operations High This is a major consideration because the system is not expected to fail during operations. Most functions to do with patients’ information service will rely on this system and hence it is highly needed.
4. Incident Procedures
medium This will allow quick recovery from any system downtime. However, it is rated medium because no major failure is expected after system implementation.
5. Accountability High The system will be dealing with patient’s sensitive information. Any user who uses this information or even try to illegally disclose them must be accountable for their action.
6. Risk Assessment Low The risk can take place at any time in any sensitive system. The security of such system should be given higher priority. For this reason, the system analyst will be carrying out continuous assessment for risk detection. But because, the risk is not always expected, the consideration is rated low.
7. System Activity
Review N/A Once the system is implemented, the review process is expected to take place sometime in future. It is not an immediate requirement and thus is rated as not applicable.
IT –Architectural Safeguards
8. Reliability High The system should generate accurate information. In addition, it is not expected to fail frequently. Therefore high reliability is required for the required level of functionality to be achieved (AbuKhousa, Mohamed & Al-Jaroodi, 2012).
9. Availability medium The system will be connected to the network. The network services should thus be available all the time to users. However, all operations may not depend on the network availability and hence is rated medium (AbuKhousa, Mohamed & Al-Jaroodi, 2012).
10. Maintainability low Maintenance of a system is a continuous process. But the process of maintenance is not expected to be so serious and frequent immediately after implementation. For this reason, the consideration is rated low (AbuKhousa, Mohamed & Al-Jaroodi, 2012).
11. Scalability N/A This consideration is important but may not be necessary immediately after implementation. It will be necessary in future to scale the system in terms of processing speed, capacity of storage and other specifications as technology advances and as the system continues to grow (AbuKhousa, Mohamed & Al-Jaroodi, 2012).
12. Safety High This should be the first priority of the system such as this. This is because the patient’s sensitive data should be well protected from illegal access and disclosure according to the regulations of HIPAA (Williams & Schafer, 2014).
13. Cloud computing N/A This consideration is also necessary but can be incorporated in future. The system can as well function without it for a start.
IT Project Management Considerations
14. Project Resources
(Human, Financial) High Human resources are highly needed together with financial resources. The implementation of this system including any other system relies on the availability of both human and financial resources (Bamberger, Biron & Meshoulam, 2014).
15. Medical Paper Record
Migration High This is highly needed to help in the conversion of paper based health records in to electronic records. This conversion is required immediately after implementation to ensure quick accessibility of all past records.
16. Change Management
during
Implementation High This is highly needed to help UMUC medical clinic on how to manage the effects of change from the old paper based record into a new system. The effects can be observed by use of parallel running changeover which allows both the system to run for comparison purposes. Failure to effectively manage change at this stage can result to low quality system that is not user friendly (Foster, 2014).
17. Change Management
after Implementation N/A This consideration is not urgently needed once implementation has taken place. It is necessary for the future and hence rated not applicable.
IV. Legal, Ethical, and Regulatory Reporting Considerations
18. Business Associate
Contracts N/A This consideration is also not applicable at the time of implementation. As a result, it may only be necessary for future.
19 HIPAA High The HIPAA consideration is highly needed. This is because the system must meet all the legal, ethical and regulatory matters that govern electronic health system at the time of implementation.
V. Additional Consideration
20. User friendly High The consideration of user friendliness is highly needed. This is because the system must be acceptable to all users if it is to be considered successfully implemented (Hage et al., 2013)
References
Hage, E., Roo, J. P., van Offenbeek, M. A., & Boonstra, A. (2013). Implementation factors and their effect on e-Health service adoption in rural communities: a systematic literature review. BMC health services research, 13(1), 19.
Foster, E. C. (2014). Software Implementation Issues. In Software Engineering (pp. 291-300). Apress.Bamberger, P. A., Biron, M., & Meshoulam, I. (2014). Human resource strategy: Formulation, implementation, and impact. Routledge.Williams, J. R., & Schafer, M. F. (2014). HIPAA and Its Effect on Graduate Medical Education. The Journal of Bone & Joint Surgery, 96(2), e13.
AbuKhousa, E., Mohamed, N., & Al-Jaroodi, J. (2012). e-Health cloud: opportunities and challenges. Future Internet, 4(3), 621-645.
De Waal, B. M., & Batenburg, R. (2012). What makes end-user training successful? A mixed method study of a business process management system implementation. International Journal of Knowledge and Learning, 8(1), 166-183.
Healthcare in the United States
Students Name
Institution of Affiliation
Course Title
Date
Healthcare in the United States
Health care issues are diverse. Some healthcare issues are more important than others, and according to my perception, the most important health care issues include physical activity and nutrition. People in a country need to be both physically fit and feed a balanced diet. Lack of physical activity may reduce the general body functioning similar to the malnutrition. Another health issue that is of great importance includes overweight and obesity. It is with no doubt in the current society that the percentage of overweight and obese individuals has continued to increase in the United States, and this makes it a health challenge.
Tobacco and substance abuse is another health care issue that needs to be addressed by the government. So many young people are lost into substance and drug abuse such as alcohol and cocaine, which possess a significant threat to the health of a nation. HIV/AIDS and mental health cannot be left behind as being crucial in determining the health of a population as the conditions decapitate people making them dependents. Other significant health care issues include injury and violence, that may result from crime, gender-based violence, and accidents; these incidents increase the mortality rate and thus a key determinant to assessing the health of a population.
Women take care of everyone before they take care of themselves because they possess the motherly love of care and thus feel obliged to care for others before themselves. Mothers are selfless in nature, and they will always put their children and family before themselves. The American healthcare system has undergone drastic changes that include the signing and implementation of the Affordable Care Act of 2010. The act implements the regulations to make health insurance more accessible and affordable for the individuals and families across the nation. The changes will positively affect women in that it will ease the burden of healthcare financing to their loved ones. Healthcare in Los Angela uses Medi-Cal version of the federal Medicaid Program and which covers lower-income families and single adults.