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Inter-Group Conflict at Vodafone
Inter-Group Conflict at VodafoneVodafone is renowned the world over as a multinational corporation that deals in telecommunication. Because of how the organization operates in Europe, Asia, Oceania, and in Africa, one of the most rampant forms of conflict involves jurisdictional ambiguities. In the said situations, there is unclear provisions on how to perform responsibilities. Different departments end up having different goals leading to a breakdown in communication as a result of the operations in different countries and the emergent ambiguities. The combined failure in communication and unclear roles gives rise to conflict, where employees become frustrated and their productivity reduced.
In Week 9, conflict is defined as any social interaction where one entity negatively impacts on another party. In this management perspective, Vodafone’s large size creates an issue in the proper definition of roles and responsibilities as well as in creating barrier to effective communication leading to negative outcomes for employees. Dysfunctional conflict occurs at Vodafone as a result of the managerial system and organizational culture employed. The dysfunctional conflict affects the process of work, tasks, and the relationship between different parties. Therefore, communication issues and jurisdictional ambiguities are responsible for the situation at Vodafone leading to conflict in how employees relate, their tasks, and the work process.
The inter-group perspective on conflict can be best applied to the Vodafone case. The roles and the different functions of every department and team create hostility and ambiguity, ending up running up against one another. The main cause for this occurrence include lack of information due to poor communication and information reach and the incompatibility of roles between different departments. The theory of conflict management identifies inter-group conflict as one of the most dangerous types of organizational conflict as it can systemically introduce a new organizational behavior and culture with far-reaching consequences to performance and output (Mikkelsen & Clegg, 2018). I think that dysfunctional conflict observed at Vodafone could have been avoided because the reasons are not intentional, yet the consequences are serious.
In the future, the situation can be avoided through negotiation. Negotiation will be important in resolving the conflict by allocating different resources (Van Kleef & Côté, 2018). The tasks and roles should be better defined to avoid jurisdictional ambiguities, the expectations of different arties streamlined through better work organization, and the communication improve to ensure all employees have better access to information relevant to their performance and execution of roles. Towards this end, an integrative bargaining is proposed by Mikkelsen & Clegg (2018) because of how it creates a win-win outcome. The result of an integrative bargaining for Vodafone would be the creation of functional conflict and the willingness of the conflicting parties to ensure smoother working environment in the future. Overall, better task description and the improvement of communication are the best possible solutions to avoid the inter-group conflict and to reduce the toll on employees. It is also important for the organization to introduce newer organization designs in order to eliminate conflict that is inherent to traditional organizational structures. The size of Vodafone makes it difficult to manage at every level and these suggestions would be effective in reducing instances of conflict.
References
Mikkelsen, E. N., & Clegg, S. (2018). Unpacking the meaning of conflict in organizational
conflict research. Negotiation and Conflict Management Research, 11(3), 185-203.
Van Kleef, G. A., & Côté, S. (2018). Emotional dynamics in conflict and negotiation: Individual,
dyadic, and group processes. Annual Review of Organizational Psychology and Organizational Behavior, 5, 437-464.
Interest Groups
Interest Groups
Not all interest groups are bad, as many of them still continue to pursue their main objective since the time they were formed. One of such examples of an interest group that serves to help the people in the Texas Organizing Project that was formed to organize the Black and Latino communities in Dallas, Harris and Bexar counties with the primary aim of transforming Texas into a diverse state where working people of color have the power and representation that they deserve. Through this, the group has helped in improving many sectors such as access to healthcare, poverty and education as well as enhancing community organizing. Based on this, the group has greatly helped in empowering people of color. Another interest group that have redeeming qualities include the Texas Teachers Association that was founded in June 1880. The group has been vocal in advocating for the plight of teachers through pushing for resolutions concerning the improvement of the teaching profession and the development of free public schools in Texas. Besides, the groups played a crucial role in the establishment of the first state university in Texas. Based on this, the two interest groups have continued to advocate for the people’s interests.
References
Texas Organizing Project. Retrieved from: https://justfacts.votesmart.org/interest-group/2970/texas-organizing-projectTSTA from 1880 to 1974. Retrieved from: https://www.tsta.org/about_tsta/history/
Interest Groups and their influence
Interest Groups and their influence
“An interest group is an organized body of individuals who share some goals and who try to influence public policy.” — Jeffrey Berry,
Interest groups or pressure groups are an important tool of communications between government and the citizens of USA. These pressure groups aware the government about the ongoing problems of the community or of a particular group by protesting against the government (Hays, 2004). Due to huge fan following and ground level reach to the public, they are easily capable of affecting the policies made by the government in favor of the protesting groups or the citizens. Some of the groups are politically active that changes their minds and make their agenda as per their political and personal needs while some interest groups care for the society (Hays, 2004).Interest groups are pressure groups that exists in all societies around the world. National Association for Advancement of colored people (NAACP) is among such pressure group in USA. It is established in 1989 (NAACP, 2012), which is also nation’s oldest and largest civil rights group in USA. It is an African American organization formed for fighting civil rights in USA.
NAACP is an interest group which is created for fighting for the civil rights of the Black’s in USA. Due to the race difference in USA between Blacks and Whites, Blacks are lagging behind than the White due to less available opportunity available for them. Initially African – Americans aligned themselves with the Republican parties since the era of Abraham Lincoln but after the depression era they turn towards the democrats. Traditionally Democrats are denying civil rights to the African American origin community in USA (Timlines Inc., 2009), but during the great depression they lost their jobs and work hence black voters started switching towards the It is the Roosevelt who invited several African – American leaders to become advisors for the sake of their community so that government can make effective plans according to their needs (Hays, 2004). He also Ensured that their community is entitled to get relief from the government at the time of great depression because all these wooing factors provided at the time of their need make them loyal for the Democrats for a long time.
NAACP pressurizes government for creating policies for the benefit of African American people of USA. The two political parties Democrat’s and republican both have good relation with NAACP (NAACP, 2012). Time to time both the parties supports the issues raised by the NAACP group for raising votes from the African – American community for themselves during election as the group NAACP is very popular among the African – American community and the rest of the citizens of America due to its civil rights campaigns and active participation in citizens day to day needs (NAACP, 2012).
These political parties issues notices from time to time in favor of African – American community. Theses political parties also issues separate manifesto for the respective community people during election. Republican Party in issues calendar’s to promote the journey of their achievements in the field of civil rights. But actually this scheme of the calendar does not go well for republican. Calendar does not publish the achievements of Democrats although they showed that the Democrats are against the civil rights in America and especially for the African – American community of USA (Timlines Inc., 2009).
It is considered that the NAACP is a true follower of Democrats but in open they do not support any political parties and their cause. NAACP publishes guidelines for the political parties and gave then advantage of support from the voters. This report gives importance of African – American community and says that they are the integral part of USA. Due to quiet favorable stand among the voters parties tries to get the support of this group during election because they are the king maker of the Government in USA (Timlines Inc., 2009).
NAACP in their written announcement say’s that the our community will vote for those party who will kept their promises made at the time of election and gaining the communities supports. NAACP also pressurizes the two political parties in interfering in to the state affairs where they felt deceived by the government. In such a way NAACP helps the federal governments in managing and controlling the state affairs as well which are in favor of interest groups like NAACP (Hays, 2004).
References:
BIBLIOGRAPHY l 1033 Hays, R. A. (2004). The Role of Interest Groups. Retrieved from Democracy Papers: http://www.ait.org.tw/infousa/zhtw/docs/demopaper/dmpaper9.html
NAACP. (2012). NAACP contributes to record number of African American voters—new US Census report confirms turnout. Retrieved from NAACP: http://www.naacp.org/pages/naacp-contributes-to-record-number-of-african-american-votersnew-us-census
Timlines Inc. (2009). Republican Party. Retrieved from World History Projects: http://worldhistoryproject.org/topics/republican-party