Operations improvement plan

Summary:

Following your analysis in the first assessment, it is now time to think about how to take the operations into a higher stage of the Hayes and Wheelwright Four Stage model and make it a means to deliver superior value to customers.

Assessment 2 requires you to write a 2,500-word report that critically analyses one process (or operation, or supply network) from your current or previous workplace, or an organisation you are familiar with. Based on your analysis, you will propose two recommendations for improvement. The context of this assessment could be different from, or the same as, the First Assessment.

Referencing is Australian Harvard (AGPS)

Task:

Specifically, you need to:

Clearly describe the selected process (or operation, or supply network) and its key characteristics so that the reader can clearly understand it. Please ensure you present a process (or supply network) map to support your discussion. If the process (or supply network) is large, you may focus on only a part of it, i.e., delimit the scope.
Critically analyse and evaluate the selected process (or operation, or supply network) using the following topic areas:
Process design
Operations transformation: industry 4.0 and digitalisation (Discussed in Week 5)
Based on your analysis and evaluation above, propose and justify two recommendations—one for each selected topic area—that can take the operations to a higher stage of the Hayes and Wheelwright Four Stage model.
Requirements
The required word length for this assessment is 2500 words (+ 10% before penalty applies).

In terms of structure, presentation, and style you are normally required to use:
AIB standard report format
AIB preferred Microsoft Word settings
author-date style referencing (which includes in-text citations and a reference list)
This assessment requires you to use a minimum of six (6) to twelve (12) contemporary academic sources in addition to your textbook. You may also use current company, industry, government and media sources to support your statements, but these will NOT count toward the minimum required credible academic sources for your assessment. Most web-based sources are not sufficiently rigorous and credible for use in academic assessments and will NOT count toward the minimum required credible academic sources for your assessment. For further guidance, refer to Scholarly, academic & peer-reviewed journals.
You must appropriately acknowledge all sources of information in your assessment