Read, Research, and Respond:

Each answer should contain original response in 500 words approximately with citations. 

The five stages of a cycle of continuous improvement associated with the “six sigma” approach.

• Define – Identify the stakeholders, the problem, and its scope.
• Measure – Establish the metrics for analyzing the problem and determining the impact of any proposed changes.
• Analyze – Review the collected data, establish
• performance gaps and variation, identify best practices
• Improve – Design and develop a solution, validate and then implement the solution. ((Write about this part))
• Control – Establish new standards, update measurement systems, and plan to maintain and improve

Use DMAIC to improve customer service at “Luxury car sales company” which sells 200 cars every week and has 450 visitors. Their goal is to sell 400 cars/week by improving visitor’s experience, answering questions, and identifying gaps in the sales process. Currently they have 20 salesmen with an inventory of 1500 cars in the showroom.