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Nursing Conflict Resolution Case Study – Conflict Resolution Strategies

Conflict Resolution Strategies

Assignment Objective: To explore conflict resolution strategies.

Tied to Course Objective: Apply problem solving principles to a conflict situation in the workplace (Student Learning Outcomes 2, 5, 8)

Assignment Rationale: “Leaders work to implement changes that will have positive outcomes, but they also need to realize that there may be negative outcomes as well…. One of the most common outcomes of change is conflict” (Grossman & Valiga, p. 128).

Directions: The purpose of this assignment is to apply conflict resolution theory and communication principles to a life situation of your choice. There are no preselected conflicts. You will create your own case study from your experiences. This is a formal paper written in third person, and includes title page, introduction and conclusion appropriate level headings (listed below) and scholarly reference citations. Use correct APA format (6th edition) and pay close attention to correct spelling, grammar and sentence structure. Papers should be 6-7 pages (excluding cover page and references). Limit the use of direct quotations to no more than 2 per page of narrative.

Please provide an introduction, use the following level one headings in addition to Conclusion:
Description of the Conflict
Cost of the Conflict
Diagnosis of the Situation
Identification of Roles
Action Taken
You will have your choice of scenarios (choose only one):
Choice One: healthcare worker – to – patient and/or family conflict
Choice Two: healthcare worker – to – healthcare worker conflict
Do not refer to anyone by name; use initials only
Make sure you provide a clear description of the conflict, ‘paint a picture’ by describing: who, what, when and where. Leave the reader with a clear story about the conflict situation. If appropriate, describe antecedents (such as “T.L., a 40ish male nurse, and M.C., a 20ish female respiratory therapist, have had a civil, yet tense, relationship for weeks after T.L. was vocal about M.C.’s perceived lack of competence during a code.”).
It is expected that the student will use at least seven (7) scholarly resources to support an explanation of both effective communication principles and application of a conflict resolution theory. Information may be obtained from credible websites or journals as well as the text.
Three Required references: Advancing Your Career (Kearney-Nunnery), Nursing Leadership & Management (Murray) Chpt 6, and The Third Side resources .
Options for remaining references: any scholarly book, journal or website.
You must have at least 2 business references: Think ‘outside the box’ and consider the New York Times, BusinessWeek or Forbes (available online). Also, consider searching on Business Full Text (EBSCO), available via the PSC Library database.
You must have at least 2 nursing references: Consider nursing journals as Journal of Nursing Administration, Nursing Management or Nursing Administration Quarterly (all available on OVID via the PSC Library database).
Submit the paper to the Assignment due box by the published deadline. Points will be deducted for each day the paper is late (see late work policy in syllabus).
Use the TLCC, if you need help with composition or APA formatting.

For the case study, use The Third Side (3S) assumptions and skills (on CANVAS). There are two resources. The first resource is the author William Ury’s Website. Explore the site and listen to one video of your choice. In the upper navigation bar, click “10 Roles” and review them. The second resource is an overview of the The Third Side which may help you synthesize what you have read. Include the following elements to offer a resolution to the conflict:

Review the 3S overview, assumptions and skills.
http://www.beyondintractability.org/essay/thirdsiders (Links to an external site.) and http://thirdside.williamury.com/ (Links to an external site.)

Apply 3S to your situation (assess cost, diagnose situation, identify roles and take action) http://thirdside.williamury.com/ (Links to an external site.) and http://www.beyondintractability.org/essay/thirdsiders (Links to an external site.)

Step One- review the cost of the conflict. Use the following table to gather your information. Then incorporate findings into your paper.
http://thirdside.williamury.com/apply/measuring-conflict-cost/ (Links to an external site.)

Step Two- use the 3S resources to diagnose the situation (overt, covert, etc.)
http://thirdside.williamury.com/apply/ (Links to an external site.)

http://www.williamury.com/mapper/mapper_v1.html (Links to an external site.)

Step Three- identify roles that each member of the conflict is playing, such as the provider, the bridge-builder, etc.
http://thirdside.williamury.com/roles-overview/ (Links to an external site.)

Step Four- use the resources to take action (how you would resolve the conflict, such as change the story or create a winning alliance)

Everyday Third Side Actions

site for this assignment
https://www.beyondintractability.org/essay/thirdsiders

Welcome to the Third Side Website

Welcome to the Third Side Website

https://www.beyondintractability.org/essay/thirdsiders

Why Care? Measuring the Cost of Conflict

An overview of the 10 roles

Everyday Third Side Actions

Concept of Internal Control

Instructions

The concept of Internal Control is the policies, procedures and practices that a company (management) puts in place to make sure that company assets are protected and that the company’s accounting records are true and accurate. The material in the chapter that discusses the Sarbanes-Oxley Act emphasizes how important Internal Controls are and the penalties that can be imposed on a company for not following good internal control practices. Please answer the following questions regarding Internal Controls. Don’t forget your citations to support your posts.

1.Of all of the internal control procedures and practices suggested in the chapter, which 3 do you think are the most important. Explain the reason why you chose each of them and why you think they are the most important.
2.What is the purpose of a bank reconciliation? How is a bank statement related to internal controls?
3.Review the concepts of the Fraud Triangle at https://www.acfe.com/fraud-triangle.aspx. How does this theory relate to internal controls?

Choose two of the following questions to answer:

1. Many critics of government programs to help low-income individuals argue that these programs create a poverty trap. Explain how programs such as TANF, EITC, SNAP, and Medicaid will affect low-income individuals and whether or not you think these programs will benefit families and children.

2. Explain how you would create a government program that would give an incentive for labor to increase hours and keep labor from falling into the poverty trap.

3. The demand for skilled workers in the United States has been increasing. To increase the supply of skilled workers, many argue that immigration reform to allow more skilled labor into the United States is needed. Explain whether you agree or disagree.

4. What do you think is more important to focus on when considering inequality: income inequality or wealth inequality? Explain why.

Change Advisory Board (CAB)

Please describe an experience working with a change advisory board (CAB). If you do have any experience working with CAB, please provide your vision of how you would use a CAB on your project. Please be sure to address the following:

What is a CAB?
Explain how the CAB worked (how you plan to use the CAB on your project)
What was the process for resolving conflicts (how do you plan to resolve conflicts) that arise during the CAB?
How often did (will) the CAB meet?
Who were (are) the participants on the CAB?