Home Care Application Quality Improvement Through Risk Management

Home Care Application Quality Improvement Through Risk Management

Scenario
The long-term care center has 225 beds and provides the highest level of patient care, according to ongoing Department of Health Services annual surveys. The Director of the long-term center has the overall
responsibility of ensuring the continuing high level of quality outcomes while also concurrently keeping
the facility as risk free as practical. You and the Director have just returned from an annual Long-Term
Care Association symposium where you were both introduced to some new groundbreaking initiatives
regarding the differences between risk management and quality improvement.
Earlier in the week, the Director called for a meeting of the center’s department managers, including the
Quality Assurance Nurse and the Manager of Risk Management. After briefing them on the symposium
talking points, your Director asks you to come up with a working plan and strategy for how the facility will use both of the concepts you have introduced to arrive at a more centralized and standardized
approach. Overall, the desired outcomes focus on adopting a new approach to higher quality with fewer
risk factors for the organization.
Later that week, the Manager of Risk Management, the Manager of Nursing Quality Assurance, and a
representative from Human Resources met to formulate a new plan to reduce the litigation exposure
while concurrently increasing the quality of patient outcomes. They set about the complex set of tasks
with the expectation that you, as the Director’s designated facilitator, will be closely reviewing their final
recommendations.
Provide a 250-word executive summary of the research project and recommended plan of action that
you will provide to the Director.
Address the following:
Questions:
1. What is the necessary background information needed to complete your executive summary?Who
are the stakeholders?
2. How do the facility’s current Continuous Quality Improvement (CQI) outcomes correspond with the
current litigation prevention systems?
3. What factors within the nursing units are the most critical to consider when examining higher quality
outcomes?
4. What factors within the nursing units are the most critical to consider when examining lower litigation
adverse actions and operational impact?
5. What future steps must be taken to accomplish this directive?