Instructions

Select an Industry. Summarize about the industry in 1,500-2,000 words. You can focus on certain aspects ofthe industry. Competition, Logistics, Impact  of Globalization on the Industry, Technological Processes in the industry, Quality Control systems in the iNdustry.

Quality Management Tools And Techniques

The tools and techniques most commonly used in Quality management and process improvement are:

• Cause and effect diagram
• Control Charts
• Histogram
• Pareto Charts
• Flow chart

Quality Management Techniques

Total quality management (TQM)

Six Sigma

Top-down and bottom-up approach

“International organization for standardization” ISO

Cost of Quality

Kaizen

Quality Management Tools – including TQM, Six Sigma, Cost of Quality and EFQM

Cost of Quality (CoQ)

Total Quality Management (TQM)

Kaizen

Six Sigma

EFQM Excellence Model

European Foundation for Quality Management.