Principles of Quality and Performance Excellence (Assignment & Answer)

Discussion Assignment 1

From your point of view and your situation make an initial posting that

1. Provides a high-level summary statement of what you hope to learn as a result of reading the text.
2. Identifies and discusses at least one idea or concept from the course content (you should look ahead in the assignments) that appears to have potential value to your current situation or supports/challenges your beliefs or principles relative to successful quality management. Think critically about the subject; consider what the textbook teaches and viewpoints from your work situation and/or outside resources.

Discussion Assignment 2

Now, think critically about the subjects covered (you may look ahead if you want to) and discuss the typical organizational issues, including behavioral barriers, that interfere with implementing and applying the concepts and methods discussed in these units.

Textbook MQPE: Evans, Lindsay

Managing for Quality and Performance Excellence,

Ninth Edition,

Thomson South-Western, 2011

ISBN-13:978-1-285-06946-3

Unit 1: The Principles of Quality and Performance Excellence (Assignment 1)

Lesson 1: An Introduction to Quality

Lesson 2: Quality Management Today

Lesson 3: The Importance of a Customer Focus

Lesson 4: The Importance of a Workforce Focus

Lesson 5: The Importance of a Process Focus

Unit 2: Tools and Techniques for Quality and Performance Excellence (Assignment 2)

Lesson 6: Fundamental Statistical Concepts and Quality Management Methods

Lesson 7: Design Approaches for Quality and Performance Excellence

Lesson 8: Measuring and Statistical Process Control for Quality and Performance Excellence

Lesson 9: Process Improvement Methodologies