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Module 8 Signature Assignment
Module 8 Signature Assignment
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Module 8 Signature Assignment
Introduction
Globalization, advanced technology, competitive pressures, and changing workforce, among other factors, have prompted business organizations and their employees to embrace and manage planned change (Stouten et al., 2018). Planned organizational change involve the intentional activities that move an company from its current state to a desired future state. Stouten et al. (2018) reveal that organizations today often find it challenging to make meaningful, sustainable changes. As such, proper planning must be done to ensure successful organizational change. This paper presents plans and strategies to be incorporated in the current organization. It begins by providing plan for employee performance appraisals in the customer service and accounting departments of the current organization. Further, it outlines how the managers’ performance will be measured. Further, strategies to train leaders to engage in diversity are discussed. Also, the paper includes strategies to impact the culture of the current organization, and innovative and future trends that will assist with plans and strategies to be incorporated. The paper also presents a brief discussion of one major challenge and one major opportunity anticipated with the new leadership once the two organizations merge and what must be done about the challenge and the opportunity to ensure success in the organization.
Plan for Employee Performance Appraisals
After the two organizations are merged, there will be a need to perform employee performance appraisals to assess the employees’ level of performance. The goal of performance appraisal in business organizations is to provide feedback to employees, allocate rewards, allow for employees’ self-development, and gather the information that can be used for managers’ personal decisions, such as to guide in developing training and development programs (Oyomikun, 2017). Managers from the two organizations will be expected to conduct employee performance appraisals quarterly. Before the managers start conducting employee performance appraisals, they will first be trained on how to go about it. The following plan will be used for training.
Setting training Goal
The first step will include setting the goal for training the managers. The goal of training managers in the accounting and customer service departments will be to enlighten them on how to perform employee performance appraisals so as to allow the new organization to recognize the achievement of its employee, their weaknesses, and future potential.
Training on appraisal methods
The managers will be trained on at least five most commonly used modern performance appraisal methods such as Management by Objectives, 360-Degree Feedback, and Assessment Center Method. During the training, managers will be informed about the benefits and challenges associated with each appraisal method. Also, they will be informed of the guidelines for implementing each performance appraisal method.
Explain Common Appraisal Mistakes
After training on the most effective appraisal methods, managers will be educated on the most common appraisal mistakes done by managers and how these mistakes can be avoided. Such mistakes include managers evaluating an employee favorable because they share similar cultural background instead of what the employee has accomplished. Other common errors include recency effects (rating employees based on what happened during the past evaluation) and central tendency (rating all employees in the middle).
Explaining Ways to Deliver Feedback After Assessment
After enlightening managers on the best performance appraisal methods and common appraisal mistakes and how to avoid them, managers will be trained on ways of delivering feedback to the employees. Managers will be encouraged to ensure that their feedback focuses mostly on the areas that need to be improved instead of dwelling on the positive side. According to Tahiri et al. (2020). An employee performance appraisal should focus mainly on areas that an employee needs to improve.
Explaining Post Appraisal Actions
Lastly, managers will be educated on the actions to be taken after performance appraisal. This may include the two types of corrective actions. One of the corrective actions includes putting out fires. This action is immediate and involves dealing predominantly with symptoms. Another corrective action entails delving into the causes of deviations between actual performance and standard performance and seeking to adjust the difference permanently. Among the most commonly used corrective actions that managers use to improve employee performance include coaching, training, and counseling.
After managers in the accounting and customer service departments are trained on how to conduct the appraisal, they will use the following employee performance appraisal plan to assess the performance of employees serving in these departments.
Establishing Performance Standards
The first step of employee performance appraisal will involve establishing performance standards. Managers from the accounting and customer care departments will be required to first determine the accomplishments, outputs, and skills to be evaluated. The performance standards will be determined from the job descriptions and job analyses.
Communicating the Established Performance Expectations to Employees
After establishing the performance standards, the managers will communicate these standards to their subordinates to inform them of what is required of them. Research reveals that failure to communicate performance standards to employees compounds the appraisal problem (Tersoo et al., 2018). Managers will be required to ensure that all of their subordinates understand the performance standards. The managers will also require employees to give their feedback on the set performance standards. The standards will be revised or modified based on the employees’ feedback.
Measure Actual Employee Performance
After the performance standards are agreed upon, the managers will perform the first actual appraisal after four months. Performance appraisals will be conducted quarterly for the new organization. During this stage, managers will assess the actual performance of the employees based on information obtained from different sources such as performance reports, personal observations, and weekly reports submitted by the employees to their managers.
Comparing the Actual Performance with the Established Standards
After measuring the employees’ actual performance, managers will compare the results with the standards established. Comparing employees’ actual performance and the set standards will allow the managers to identify any deviation between actual performance and standard performance.
Discussing the Appraisal with the Employee
During this stage, the managers will share and discuss the appraisal results with the employees. Discussing the results with the employees will allow employees to identify their strengths, weaknesses, and potential (Mwema & Gachunga, 2014). The manner in which the appraisal results are presented to the employees either positively or negatively impacts their future performance. Therefore, managers will be required to ensure effective communication is upheld.
Initiating a Corrective Action
This will be the last step of the appraisal. After the areas that need to be improved are identified during the discussion of the results with the employees, corrective action will be initiated to help employees improve their performance.
How the Managers Performance Will be Measured
The performance of managers in the accounting and customer service departments will be measured based on their ability to meet the reasonable and achievable goals and targets set for their departments. Often, organizations set targets and goals for various departments that align with the requirements set out in the job description. These goals and targets can be monthly, weekly, or daily. The expectations are that these goals and targets are met and exceeded for performance to be considered effective (Daoanis, 2012). This method of assessing the managers will be preferred since it will provide them with objective and easily identifiable clear targets.
The manager’s performance will be evaluated on a monthly basis since each department has monthly targets to met. If the departments will be found to have met and surpassed the set targets, the managers’ performance will be considered excellent. If the departments will have met at least half of the targets, the managers’ performance will be considered above average. If the department will not have met at least half of the set targets, the managers’ performance will be considered below average. A performance management process will be instigated for managers whose performance will continually be below average for more than six months. Lack of improvement may lead to termination of the working contract.
Strategies to Train Leaders to Engage Diversity
Merging the two organizations will lead to employees and managers from different backgrounds coming together to work under one department. This will increase diversity in the organization. Managers from the accounting and customer service departments will be required to manage this diversity to create and maintain a positive work environment that values the differences and similarities of the employees.
Various strategies will be used to train these managers to engage diversity in the organization. One of these strategies includes awareness training. The goal of the awareness diversity training strategy will be to give the managers an overview of the organization’s demographics (Cletus et al., 2018). Managers will be able to understand how diverse the workforce. Awareness training will also provide managers with gender, sexual orientation, race, racial minorities, and ethnicity information. It will also inform the managers about workplace equity, how it can be improved, and its benefits. Awareness training sessions will help shift managers’ mindsets and promote employees’ inclusivity, respect, and value.
Another strategy that will be used to train managers to engage in diversity will be skill-based diversity training. This strategy focuses on specific activities that workers at various levels within a workforce may take to practice inclusion skills, ensuring that all employees have practical skills that foster belonging (Treven & Treven, 2007). Skill-based training strategy will allow managers to gain the necessary skills and become proficient in handling diversity. It will also equip them with skills to foster a culture of inclusivity in their organizations.
Another strategy that will be used to train managers to engage in diversity is intermediate diversity training. This strategy will involve providing managers with the tools required for implementing change and creating an inclusive culture within the workplace. The strategy entails discussing personal behavior. Therefore, managers will discuss with the trainer about their personal behavior, and the trainer will help them identify how they can engage in diversity based on their personal attributes and behavior. An intermediate diversity training strategy will be ideal for helping managers in the accounting and customer service departments since it helps identify implicit biases and know how to deal with them, eradicates microaggressions, makes a working environment free of discrimination, and encourages team building and cross-cultural communication.
Strategies to Impact the Culture of the Current Organization
The HRM will be responsible for leading the upcoming change. The HRM will utilize various strategies to impact the culture of the current organization. Organizational culture refers to the values and beliefs of employees in an organization that influences their behavior and attitudes (Joseph & Kibera, 2019). Usually, HRM brings the company’s culture to the fore by reminding employees of the importance of acting in accordance with the organizational values. One of the strategies that human resource managers will adapt to lead the upcoming change is practicing what they preach. The HRM will act as the role models of the organization, embodying the values and the behaviors that the new organization will need to promote. Usually, things such as leaders acting against their own stated beliefs may negatively influence an organization’s culture. However, leaders setting a good example for the rest of the organization may be transformative in obtaining buy-in. Therefore, HRM is positioned to shape their organization’s culture in both unintentional and deliberate ways and must ensure that they serve as a good example to positively impact the current organization’s culture.
Another strategy that the HRM will use to impact the current organization’s culture is introducing a benefits package. The HRM will include a benefits package for employees in the new organization such as parental leave (including both paternity and maternity leave), financial wellness programs such as saving plans for employees, gender reassignment and transformation assistance, and flextime. The benefit package will directly impact the culture of the new organization since it will improve employee job satisfaction (Norbu & Wetprasit, 2021).
Also, the HRM will impact the current organization’s culture by keeping the managers on track. Since managers will be managing a large group of employees, it will be very easy for them to lose sight of how their decisions and behavior may affect the entire organization. As such, it will be the duty of the HRM to bring the organization’s culture to the fore by reminding managers of the different departments of the impact their decisions and choices have on employee commitment and morale and how crucial it is for the organization to act in accordance with its organizational culture.
Innovative and Future Trends that Will Assist with the Plans and Strategies to be Incorporated in the Current Organization
The previous sections have outlined various plans and strategies that will in incorporated into the new organization after the two organizations merge. One innovative and future trend that assists with the aforementioned plans and strategies to be incorporated into the new organization is embracing technology and analytics. Managers in the current organization will use emerging tools for performance appraisal to ensure effective performance appraisal. Analytics will also be used to predict and assess the effectiveness of the tools used for performance appraisal. Also, emerging technology will be used to facilitate the training of managers on how to perform performance appraisals. Online training of managers will be preferred since it will be convenient for managers due to their busy schedules. Mason (2020) reveals that online training is more accessible and convenient for employees compared to in-person training.
Also, analytics will be employed to assist with measuring managers’ performance based on their ability to meet and exceed the set goals and targets. Also, the training of the managers to engage with diversity will be made easier using technology since the training can be performed online, and managers will be able to get training materials right away through the computers. During the training, chatbots will allow managers to have an automated, personalized conversation with computers where they will be able to ask various questions concerning diversity and how it can be managed. Also, analytics will be used to examine the effectiveness of the strategies proposed to be used by the HRM to impact the culture of the current organization.
Major Challenge and Opportunity Anticipated With the Managers and What Must be Done
One major opportunity anticipated with the managers of the new organization is synergies. The concept of synergies suggests that the whole should be greater than the sum of its parts (1 + 1 = 3) (Holtström & Anderson, 2021). In other words, the combined value of the two organizations should be more than the value of each independent entity. In the context of this paper, synergies mean that when managers from the two organizations that merge work together, the managers should perform better than when the organizations are working independently. To ensure the success of the organizations, managers should promote teamwork and work collaboratively to ensure that their department meets the organizational goal.
One major challenge anticipated with managers in the new organization is cultural differences. Managers from the two merging organizations will have different cultures, which may pose a significant challenge to the managers as they try to integrate different cultures. To ensure organizational success, the organization must set a clear organizational culture that all employees must adhere to despite their individual cultures.
Conclusion
Overall, this paper presents a plan to be shared with current employees and managers of a finance company in corporate America that intends to merge with another organization as part of its organizational change. The process of employee performance appraisal in the new organization will involve establishing performance standards, communicating the standards to employees, measuring the actual employee performance, comparing the actual performance with the standard performance, discussing the appraisal results with the employees, and initiating a corrective action is the actual performance of employees is below the standard performance. Managers will also be trained on how to perform the appraisal. They will be enlightened on various things, including the different appraisal methods, common appraisal mistakes, ways of delivering appraisal feedback, and post-appraisal actions. The performance of managers will be measured by their ability to meet the goals and objectives set for their respective departments. Also, strategies to train leaders to engage in diversity will include awareness training, skill-based diversity training, and intermediate diversity training. The strategies to impact the current organization’s culture will include the introduction of an employee benefits package, HRM acting as role models, and HRM keeping the managers on track. Also, the current organization will embrace technology and analytics to assist with the effective implementation of plans and strategies for the new organization. The major challenge that will face managers is cultural differences, while the major opportunity for managers in the new organization is synergies.
References
Cletus, H. E., Mahmood, N. A., Umar, A., & Ibrahim, A. D. (2018). Prospects and challenges of workplace diversity in modern day organizations: A critical review. HOLISTICA–Journal of Business and Public Administration, 9(2), 35-52. 1. https://doi.org/10.2478/hjbpa-2018-0011Daoanis, L. E. (2012). Performance Appraisal System: It’s Implication to Employee Performance. International Journal of Economics and Management Sciences, 2(3), 55-62.
Holtström, J., & Anderson, H. (2021). Exploring and extending the synergy concept–a study of three acquisitions. Journal of business & industrial marketing, 36(13), 28-41. https://doi.org/10.1108/JBIM-09-2020-0420Joseph, O. O., & Kibera, F. (2019). Organizational culture and performance: Evidence from microfinance institutions in Kenya. SAGE open, 9(1), 1-11.https://doi.org/10.1177%2F2158244019835934Mason, M. E. (2020). Design and Delivery of Online Learning for Employees (Doctoral dissertation, Capella University).
Mwema, N. W., & Gachunga, H. G. (2014). The influence of performance appraisal on employee productivity in organizations: A case study of selected WHO offices in East Africa. International Journal of Social Sciences and Entrepreneurship, 1(11), 324-337.
Norbu, J., & Wetprasit, P. (2021). The study of job motivational factors and its influence on job satisfaction for hotel employees of Thimphu, Bhutan. Journal of Quality Assurance in Hospitality & Tourism, 22(2), 245-266. https://doi.org/10.1080/1528008X.2020.1769524Oyomikun, O. I. (2017). Effectiveness of Performance appraisal system and its effect on employee motivation. Nile Journal of Business and Economics, 5,15-39. http://dx.doi.org/10.20321/nilejbe.v3i5.88Stouten, J., Rousseau, D. M., & De Cremer, D. (2018). Successful organizational change: Integrating the management practice and scholarly literatures. Academy of Management Annals, 12(2), 752-788. https://doi.org/10.5465/annals.2016.0095Tahiri, A., Kovaçi, I., & Krasniqi, A. (2020). Human Resource Management, Performance Management and Employee Performance Appraisal by SME Managers in Kosovo. Human Resource Management, 8(4), 288-298.
Tersoo, T. J., Hembadoon, D., & Ekeh, L. O. (2018). Effect of employee performance appraisal on organisational commitment in the banking sector in Benue State, Nigeria: A study of First Bank of Nigeria Plc. International Journal of Current Aspects in Human Resource Management, 1(2), 160-178.
Treven, S., & Treven, U. (2007). Training in diversity management. Journal of Diversity Management (JDM), 2(1), 29-36. https://doi.org/10.19030/jdm.v2i1.5003
Module 7 Lecture Notes – Social Equity in Public Administration
Module 7 Lecture Notes – Social Equity in Public Administration
Social Equity
In the nineteenth century, Charles Darwin wrote, “If the misery of our poor be caused not by the laws of nature, but by our institutions, great is our sin”
Governments at all levels are in part responsible for many of the glaring inequities we see today and should therefore lead the way to solutions
Public policies adopted over time at the federal, state, and local levels have created and exacerbated many of the inequalities that our communities are struggling with today
Social Equity – Theoretical Argument
Theoretical Argument
Reasoning: A service can be well managed, efficiency and economical but we must ask, well managed for whom? Efficient for whom? Economical for whom? We have generally assumed a convenient oneness with the public, and have not focused our attention or concern to the issue of variations in social and economic conditions. It’s of great convenience, both theoretically and practically to assume that Citizen A is the same as Citizen B and that they both receive public services in equal measure. This assumption may be convenient, but it is obviously both illogical and empirically inaccurate
Frederickson: A public administration that fails to work for changes which try to redress the deprivation of minorities will eventually be used to repress those minorities
Essence of Social Equity – 1st Dimension
Two Dimensions
1st Dimension: the definition and analysis of social equity
Definition: The fair, just and equitable management of all institutions serving the public directly or by contract, and the fair and equitable distribution of public services, and the implementation of public policy, and the commitment to promote fairness, justice, and equity in the formation of public policy (Academy, 2000)
It is egalitarianism in action – the principle that each citizen, regardless of economic resources or personal traits, deserves and has a right to be given equal treatment by the political system (Shafritz and Russell, 2002)
Essence of Social Equity – 1st Dimension
In contrast to equal treatment for all, equity proposes that benefits be greater for those most disadvantaged (Denhardt, 2004)
To be sure, many sectors of society must be involved with a comprehensive response effort, but the administrative aspects associated with social equity are prominent. Within this mandate, strategies must recognize some obvious realities
Public administration should be viewed as the discipline that ensures fairness; however, saying that is insufficient. One must verity its adequacy and confirm that it works well.
Social equity indicators can help focus the attention of policymakers, staff and those governed to the quality of social equity in each community. These indicators should be part of the accounting frameworks of government, which is as important as the financial and performance indicators emphasized today
Equity may be inherently inefficient under a strict governmental performance definition. As part of an overall framework of costs to the community and over a long period of time, however, its productivity and assistance in creating a sustainable and healthy community can convince even the stickiest of budget experts
Essence of Social Equity – 2nd Dimension
1. 2nd Dimension: the normative essence of social equity that is focused on the institutional structures that continue to promote social inequities
2. Empirically speaking, the essence of social equity in public administration is almost exclusively focused on disparities that exist along certain dimensions, such as race/ethnicity, gender, and income.
3. Whether the topic is education, housing, employment, health, transportation, or poverty, there are two clear and dominant trends
a. Racial minorities tend to fare worse than their white counterparts (Wooldridge and Gooden, 2009)
b. Those who are in poverty fare worse than the middle class and the wealthy (Wooldridge and Gooden, 2009)
c. Example: Stark statistics reported in a Joint Center for Political and Economic Studies show that
i. Borrowers who are African American, Hispanic, and American Indian or Alaska native are more likely than white borrowers to have subprime loans of each type – home purchase, home refinance, and home improvement.
ii. In 2006, more than one-half (52.9 percent) of African Americans and nearly half of Hispanics (47.3 percent) who acquired home-purchase loans had subprime loans. This is contrast to the fourth (26.1 percent) of American Indian or Alaska Native homebuyers also purchased homes with subprime loans (Leigh and Huff, 2007)
d. In the US, inequities in wealth are also pronounced
i. “The enormous wealth gap between white families and Blacks and Hispanics grew larger after the most recent recession
ii. White households had a median net worth of greater than $88,000 in 2002 (Armas, 2004)
a. 11 times more than Hispanics
b. 14 times more than Blacks
e. “No large government agencies have been established of which the primary mission is achievement of racial-ethinc equality (Waldo, 1972)
Normative Essence of Social Equity
The normative essence of social equity identifies, analyzes, or replicates organizations, policies, or programs that have been successful in significantly reducing or eliminating racial inequities
Example: Using a geographical information system (GIS) mapping, a locality examined the transport time from multiple census tracks to the nearest emergency hospital. They found a clear pattern of racial disparities.
On the whole, residents who live in white majority census tracks have shorter hospital transport times than those who live in majority-minority census tracks.
After discovering this, the locality starts a “15 minutes to health care” initiative.
Within 5 years, the locality is committed to ensuring that all residents live within 15 minutes of a health-care facility
Accomplished this through building new roads, economic development incentives, etc.
The locality is successful in eliminating social inequities in hospital transport times.
The key point is that the organization (the locality) prioritizes the examination and elimination of social inequities
Normative Essence of Social Equity
It advances the discussion beyond individuals and focuses on organizational or structural actions.
It examines how an organization or system – particularly a public organization or system – undertakes a serious examination of its current practices and policies, demonstrates organizational commitment to addressing racial disparities, or has modified organizational behavior or practice specifically for the purpose of reducing racial disparities in client outcomes
Essentially, the normative essence of social equity becomes an effective learning tool for agencies and policymakers because it documents how equity was achieved and produces rigorous models for others to consider.
Government agencies and policy makers are eager to achieve social equity within their spheres of influence
Evolution of Social Equity
Social equity in public administration is linked to the 1971 book by John Rawls, titled A Theory of Justice
Rawls developed a principle of justice as ‘fairness” in which “each person is to have an equal right to the most extensive basic liberty compatible with a similar liberty for all” (p.250).
Argued that a modern theory of government should equalize the distribution of social and economic advantages.
Challenges us to remove our “veil of ignorance” and to use our innate sense of justice to derive principles of equity without the bias of knowing our own situation”
This type of government moved beyond “ballot box democracy” to include equity and justice in the availability of public services (Frederickson, 1980)
This makes social equity a core concern of public administration
Minnowbrook 1
While the concept of social equity can be traced back to the writings of Aristotle, Plato, and Wilson, within modern public administration, social equity was brought to the forefront of public administration discourse at the first Minnowbrook conference
The first Minnowbrook conference was convened by Dwight Waldo, after observing the shortcomings of academic discourse surrounding the future of public administration. He described it as “old men talking to old men about irrelevancies”. The Minnowbrook conference was organized to allow young voices in the field discuss what they believed to be the most important issues facing public administration.
Minnowbrook 1 – Topics
Waldo asked the attendees to “make a broad and synoptic approach to the discipline of public administration”
Topics Discussed
Anti-positivism, dissatisfaction with the state of the discipline, personal morality and ethics, innovation, improved human relations, client centered responsiveness, and social equity
Minnowbrook 1 occurred with the backdrop of the 1960s, when (similar to today) a national conversation was occurring focused on civil rights, racial inequality, and injustice.
Minnowbrook I attendees noted, “A government built on a Constitution claiming the equal protection of the laws had failed in that promise. Public administrators, who daily operate the government, were not without responsibility” (Frederickson, 1990, p.228).
Minnowbrook 1 – New Public Administration
Minnowbrook I served as the foundational basis for New Public Administration (NPA)
NPA rejected the idea that administrators are value neutral and recognized a constellation of five normative core values that, although legitimate, can often be conflictual. Values include:
Responsiveness
Worker and citizen participation in decision making
Social Equity
Citizen choice
Administrative responsibility
New Public Management calls for public administrators to become an instrument for achieving social equity
Includes an array of value preferences, organizational design preferences, and management style preferences
This Week’s Readings
The State of Social Equity in PA
“During the past thirty years, as social equity has grown in importance in public administration, there is an irony: Americans have become less equal in virtually all aspects of social, economic, and political life.” (Frederickson, 2005, p. 31)
The State of Social Equity in PA
For the first several generations of the field of public administration it was simply assumed that good administration of government was equally good for everyone
Social uprisings of the 1960s made it clear that this was not the case
Public administrators could not logically claim to be without responsibility for some practices that resulted in obvious unfairness and injustice, so an argument emerged for social equity as an added ethic in public administration
Became the “third pillar” of public administration
“The ethical and equitable treatment of citizens by administrators is at the forefront of concerns in public agencies. Reinforced by changing public attitudes, the reinventing government movement and civil rights laws, the new public administration has triumphed after a quarter century. Now it is unthinkable (as well as illegal), for example, to deny someone welfare benefits because of their race or a job opportunity because of their sex. Social equity today does not have to be some fought for by young radicals as administered by managers of all ages” (Shafritz and Russel, 1990)
Eye roll
Social Equity – The Early Years
Early ears of social equity in public administration
Emphasis on race and gender in employment, democratic participation, and service delivery
Three obligations of social equity (Shafritz and Russell, 1990)
Obligation to administer the laws they work under in a fair manner
Interpreting obligations to advance social equity is to feel bound to proactively further the cause – to seek to hire and advance a varied workforce
The government can only go so far in forcing social equity. But there is no limit to the amount of inspiration it can provide to encourage people to do the right, decent, and honorable thing
Equity is now broadly defined to include
Race, gender, ethnicity, sexual preference, certain mental and physical conditions, language, and variations in economic circumstances
Income and Political Inequality
Frederickson makes a point to single out income inequality and political power inequity as a big problem for the future of public administration
Rising economic inequality is accompanied by other forms of democratic privation
Highly unequal voices in political affairs and government processes that are much more responsive to the privileged than to other Americans
Disparities in participation mean that the concerns of lower or moderate-income Americans, racial and ethnic minorities, and legal immigrants are systematically less likely to be heard by government officials.
In contrast, the interests and preferences of the better-off are conveyed with clarity, consistency, and forcefulness.
Walking the Social Equity Talk
When it comes to social equity, we should think globally and act locally. All important matters of social equity are local, in the sense of consequences.
Jurisdictional fragmentation
Concentration of ethnic minorities in low-income urban areas has a spiraling effect on inequality as the basic elements of opportunity – access to good schools, jobs, transportation, housing, and safety have become largely unavailable to residents of these neighborhoods.
Public administrators at the local level are increasingly in a position to either influence policies or implement already established policies in a way that ameliorates some of the effects of poverty and opens opportunities
Walking the Social Equity Talk
Everyone within public administration should engage in the war of ideas
We must relentlessly ask the so-called second question.
First question: Is an existing or proposed public program effective or good?
Second question: For whom is this program effective or good?
The war of ideas is not necessarily won by good ideas
Determination, organization, money, and persistence behind an idea are likely to win the war
Walking the Social Equity Talk
When public administration is practiced at the street level it employs a form of social equity
Street-level bureaucrats (e.g., police officers, teachers, social workers) face scarce resources, limited time, ambiguous expectations, and conflicting rules
To manage their way through these limitations, they apply a form of public service delivery and distribution based on what is described as “client worthiness”
Client worthiness – when public employees affix particular identities to their clients based on past experiences
Walking the Social Equity Talk
Senior public administrators and those who study public administration are part of the elite, the privileged
PA research can be patronizing
Researchers must look after the interests of those who are denied opportunities or are disadvantaged regardless of their competence
Walking the Social Equity Talk
It’s time for moral indignation, for passion and anger
Inequality is a moral problem, and if you are convinced that it is a real problem in America today, you should not be afraid to say to – and not be afraid to recommend whatever policies or programs you believe might make a real lasting difference
Social Equity: It’s Legacy, Its Promise (Guy and McCandless, 2012)
“Social equity is rooted in the idea that each person is equal and has inalienable rights. Because of America’s unique blend of social, religious, economic, and political characteristics, we value this concept despite, or perhaps because of, the simultaneous tensions of a capitalist economy, which requires inequality, set within a democratic constitutional system, which assumes equality.” (Guy and McCandless, 2012, p. 55)
Equity vs. Equality
While equality can be converted into a mathematical measure in which equal parts are identical in size or number, equity is a more flexible measure allowing for equivalency while not demanding exact sameness
Equity vs. Equality – Example
Civil Rights Legislation vs. Affirmative action
14th Amendment was adopted in 1868 and provides for equal protection under the law. The criterion considers whether group members have been historically discriminated against, have a highly visible trait (like skin color), or have little to no power to protect themselves in the political process
Affirmative action was a lever to advance equity, such that all else being equal, members of an underrepresented group would have priority in the hiring process to rectify prior exclusion.
Affirmative action continues to receive pushback
Policy initiatives that advance equality are less controversial than those designed to advance equity.
While equality creates parallel lines on a ledger sheet, equity changes power relationships that our society have become used to
Social Equity vs. Productivity
Both look at inputs
Equity looks at inputs in terms of the sources which they were derived (income, socioeconomic status, geographic groups)
Equity targets the distribution of services and their impact on different populations
Productivity measures look at the dollar value of inputs
Productivity measure focus on the quantity or quality of outputs
Dyckman (1971): Measures of social equity must ACCOMPANY measures of productivity to assess the adequacy of public services
Productivity
Chitwood 1974: Argued that government activities focusing on productivity had overlooked the importance of social equity and the administrative obligation to practice distributive equity
Importance of
Providing services like education, police, and fire protection to those who are unable to obtain them through market mechanisms in the quantity or quality that is essential
Providing services (education, job training) so that everyone has an equal opportunity to compete for and occupy all positions in society
Providing services that ensure people will receive the benefits to which they are entitled under law (public defender) and outreach activities that notify them of their rights to program benefits
Providing services (food stamps and housing) so that everyone can meet minimum survival needs
Achieving Social Equity in Productivity
To achieve this, Chitwood argued that distributive functions should occur in one of three patterns:
equal services
proportional services (services delivered in amounts that reflect an increasing function of a specified characteristic), or
unequal services that correspond to relevant differences
Or rather – the quantity of services provided should vary directly with the specified characteristic possessed by the client
Upholding Equity
It had traditionally been the courts that acted as change agents, rather than administrators
Upholding affirmative action
Class action suits against organizations that would not hire people of color (looking at you law enforcement)
This was reinforced by the attention equity gathered within public administration
Studies were commissioned to evaluate program formulation, results, efficiency, and equity
Social indicators were used to highlight service gaps
These studies brought attention to
the need for participative decision making
equal employment opportunity
Proponents argued that merit and equity were compatible
By insisting that any selection method measure the ability of a person to perform a specific job, appointing authorities would remain faithful to the intent of civil service laws and to the civil rights act of 1964
This evened the playing field, because other characteristics such as race or gender couldn’t be used to filter candidates into or out of the applicant pool
Compound Theory of Equality
There are simple individual equalities, meaning one person one vote (Kant)
Segmented equality – equality within segments but not equality between segments
Block equalities – equality between groups and subclasses
Domains of equality – goods, services, or benefits are distributed
Equalities of opportunity – equal opportunity for a job if both have the same probability of getting a job and the same talent (means
Value of equality – only the individual can judge which or what pleases them
*Rule-based distribution of shares (equity) is based on non-neutral judgments about each person’s needs
*Example: giving more police protection to someone who has been threatened than someone who has not
The Social Equity Lens – Socioeconomic Class
Social equity is a habit of mind for the decision maker, an administrative goal that can be measured, AND a lens through which needs are identified and processes are grounded
Social problems through a social equity lens
Socioeconomic class
American Dream – those who study hard, work hard, and invest well will pull themselves up from their bootstraps and achieve all that is good in a consumer culture
DiIulio (2004): Fount that the dream is more a myth than a reality
Tracked 6000 people born between 1942 and 1972
Of the 42% of people born into the bottom of the income distribution, only 7 percent rose to the top tier
Upward mobility is the measure of success, and policies are designed with the assumption that if one works hard they can achieve the American dream
Why is this rare?
Global economic restructuring
Poor job opportunities
Inadequate transportation
Education/training
Looking at this issue through a social equity lens allows us to identify blocks and establish goals to reduce the impact of wealth on upward mobility
The Social Equity Lens – Schools and Transportation
Safe Schools
When property taxes fund schools, lower income communities don’t receive the same level of resources as high-income communities
Segregation continues…
Apartheid educational system
Inequity in schools impacts inequity in other aspects of life
Without a good education, how are students expected to succeed?
If the resources for primarily Black schools are based on the income of people who live in the neighborhood, who have been struggling with inequitable hiring practices just compounds the inequity and ensures that that group of people can’t pull themselves out of poverty
Public Transportation
Without public transport, disadvantages have little access to job opportunities in other parts of the city
Public provision of highways for vehicles but not the provision of light rail and buses advantages one set of citizens over another
The Social Equity Lens – Healthcare
Health care
Which citizens merit access to care?
Adequacy of health programs for the underinsured and poor are lacking. They have:
Piecemeal services
Long waits
Outrageous costs
Incomprehensible regulations
Looking at this through a social equity lens allows policy makers to debate the issues in terms of how access can be ensured in a fair and just manner
Social Equity Indicators
When equity outcomes are measured with the same gravitas as other operations, like the number of cases processed or the number of home loans issued, this positions equity as an essential component of public performance
Indicators
Procedural Fairness – due process, equal protection, and equal rights
Access – distributional equity
Quality – level of consistency across services delivered to all constituents
Equitable outcomes – the degree to which programs and policies produce an equitable impact for those served
Challenges for the Future
Social equity has a capacity to frame deliberations, emphasize fairness, and monitor outcomes
The penalty for not attending to social equity issues is that in its absence there is civil unrest and political instability
Social equity is a moral imperative of the field
Administrator commitments
Procedural Justice/Fairness
Equity in the availability of services and benefits
Equity in the process of providing services and benefits
Equal level of outcomes for all groups
Guarantees of a place at the table to express views on policy choices and service delivery
Social equity falls naturally within the purview of public administration, for government is the entity of last resort when the market and social dynamics create problems that do not resolve on their own
Improving Community Relations: How Police Strategies to Improve Accountability for Social Equity Affect Citizen Perceptions (McCandless, 2018)
Social equity scholarship is increasingly examining how accountability for social equity is achieved, or how public agencies improve public services’ access, outcomes, processes, and quality
Social equity accountability: how administrators take steps to promote fairness
Admitting social equity issues
Making equity a priority equal to efficiency
Measuring and tracking progress
Giving everyone a place at the table
Establishing community partnerships
These steps enhance answerability and improve perceptions of legitimacy
Accountability in Policing
Policing is a great example of the need for greater accountability with social equity
Minorities often experience inequitable experiences with police, whether being stopped, searches, and arrested in greater proportions or being killed while unarmed
Police often acknowledge these issues and take steps to address inequities
Engaging in community policing
Undertaking performance measurement related to equity
Expanding ethics training
Improving Community Relations
Research Question: How do strategies of police agencies that foster accountability for social equity affect citizen perceptions?
What did we learn?
What happens in a police-citizen interaction is a microcosm of discourses on the meaning of fairness, particularly whether agencies admit issues, which is the beginning of social equity accountability
This is dependent on how officials socially construct the meaning of their experiences and the experiences of others
The decision to include more citizen decision-making, or the degree to which everyone is given a place at the table affects what police ultimately do.
When officials position equity and safety as competing goals, levels of citizen inclusion drop.
Citizens appear included more when groups mobilize to air grievances and when officials support inclusion as a way to improve practice.
When city-level groups cooperate to define what equity means in practice, departments engage in practices that positively affect citizen perceptions.
When discourses favor officials, the results appear to be more negative perceptions
KEY TAKEAWAY: Social equity accountability requires some redrawing of power relationships so historically marginalized groups can exercise their voice.
Does Coproduction of Public Services Support Government’s Social Equity Goals? The Case of US State Parks (Gazley et al., 2020)
Article focus: Are benefits distributed equitably to service users when philanthropy is used to underwrite or substitute for public services
There’s a connection between community wealth and the capacity of government-supporting charities
Strong relationships have been found between community wealth and the presence of a school-supporting charity
Also, how many dollars per student were raised
These equity concerns are intensified as scholars have found that these government-supporting charities may crowd out public resource investment in corresponding services at the city level
Poorer and more deprived communities may get the worst of both worlds because of the existence of these government-supporting charities
Must consider the research that demonstrates connections between human health outcomes and access to green space and the natural environment.
Coproduction
Coproduction – the involvement of multiple groups or individuals in the delivery of public services
Coproduction activity provided by volunteers and donors to public parks charities is a response to government “failure,” whereby the service is not sufficiently popular to be provided by public funds but is still able to generate niche support
In these instances, private citizens with resources and motivation may step in to offer the necessary collective action
Coproduction has been regarded as a central mechanism for improving public service delivery through citizen participation and involvement since the early 1980s.
Benefits
Mechanism for citizen voice and civic engagement
The predicted outcomes are two forms of philanthropic failure.
Philanthropic Insufficiency
Philanthropic insufficiency: when voluntary contributions do not adequately meet demand in the absence of taxation authority
In some cases, this is tackled by allowing the charities to collect user fees/entrance fees instead of using tax dollars
In other cases, charities may be financially unstable and unreliable especially during economic downturns
Neither situation supports a socially equitable outcome
Either restricts user access on the basis of ability to pay (no longer a public good)
Or they rely on inequalities in community wealth to coproduce the service
Philanthropic Particularism
Philanthropic particularism: the potential ability of a private sector service provi
Monsters Under The Bed
Monsters Under The Bed
Name
Institution
Many people would not expect that at my age, and as a parent, I would still believe in monsters residing under my bed. However, this is not the case since I still face the fears of having a monster living in the house. Growing up as a child, my mother never gave me a clear normal insight about monsters being in my bedroom. In fact, she encouraged me to believe that monsters under my bed are real and out to grab me by my leg. My mother never denied that there were monsters under my bed. In turn, this tuned my mind to believing that the monsters are real creatures. I lived through my childhood being meticulous every time I went to switch off the lights in my room. The light switch neared the door, and this made me walk across the room towards it. After flipping it, I would take three long strides, and I would dive on to the mattress back to bed. As long as I made it across my room without looking down, everything was in order.
I avoided looking down every time, a strategy that I made perfect use of to help me get past the monster’s long arms, which I speculated were out trying to grab my leg. In addition, as long as I was under my bedding, I found it safe through the night and the monster could not reach me. As I was growing up, I learnt that monsters did not exist under my bed; however, the situation was not getting any better. This is because I still believed in monsters being in my room and surprisingly could not offer solid evidence to my son about their inexistence.
Following my son’s maturity and questioning about monsters under his bed, I could not bring myself to look under his bed. This way, I would prove to him that the monsters do not exist. Instead, I would assure him that the monsters were not there once he asked about their presence under his bed. Nonetheless, at the back of my mind, I still had a strong belief that monsters under the bed still thrived. I find it hard to believe that monsters under the bed do not exist since they play a vital role in my life. This is caused by the fact that I identify similarities between real life situations and the monsters living under my bed; thus, it becomes utterly difficult getting over the belief that there are such monsters residing in my bedroom.
In my life, I always compare problems to these monsters that supposedly exist in my bedroom. Similar to these monsters, life’s troubles also tend to pull one down. For example, a debt will always seem to be a hurdle in my life and oppose me from making significant positive financial developments. On the other hand, the fear of monsters grabbing me by the ankle will always be there, and since my mother never told me about their inexistence, I will always see them as part of my life. Being true to my son is another discouraging factor that keeps my mind engaged in believing the existence of monsters under my bed. Since I cannot come to terms with the fact that monsters under the bed do not exist, I cannot convince my son of their inexistence. Instead, I plan on taming the monster or leaving my son to figure out means of coping with the monster under his bed. Since I never received any significant teachings concerning such monsters, I prefer leaving my son to take a similar path in his life.
