Emotional Labor in Organizations

You are to choose one of three approaches to the study of organizational communication: the
systems approach, the cultural approach, or the critical approach. In your paper, you should use
this approach to provide an analysis of your chosen organizational communication process.
Specifically, your paper should consist of the following sections:
• A brief introduction that discusses the organizational communication process and the approach
you will use to analyze that process.
• A section describing the assumptions and research tenets of the approach (systems, cultural,
or critical) you’ll use in your analysis.
• A review of literature that has investigated the process you’ve chosen with the approach you’ve
chosen (e.g., what do we already know about socialization from a cultural perspective or what do
we already know about cultural diversity from a critical perspective).
• A detailed argument about future research that could be conducted to further our knowledge
about the process you’ve chosen through the research approach you’ve taken.