Customer Relationship Management


Based on the attach article on Microsoft respond following questions. Create a Word Document
to submit your answers. At least 2 to 5 lines for each question.
1. From your personal experiences as a customer, information that you just read, and what you found on the Internet, what do you feel are the strength of the company? Explain. 2pts
2. What do you think are some future opportunities for growth related to customer service at Microsoft? Explain. 2pts
3.As a current or potential customer, what do you think about Microsoft’s approach to business? Explain your views. 2pts
4. Would you want to work for Microsoft? Why or why not? 2pts

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