Management is a complex and wide concept that needs to be illustrated in an in-depth manner

Quality Management

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Quality Management

Introduction

Management is a complex and wide concept that needs to be illustrated in an in-depth manner. What’s more, the dynamic business environment results into changes within management. There are new concepts adopted by management that need to be understood in order for institutions and organizations to engage in efficient and effective provision of goods and services. Quality management is one of the contemporary management concepts that managers need to be familiar with. Organizations irrespective of their size, industry, or culture must employ managerial services to ensure a balanced proportion between the various forms of resources to improve performance. Quality management, therefore, refers to the systematic process that involves measures meant to ensure that the product or service provided within an organization meets the demands of the consumers. It involves planning and implementation of the continuous organizational improvement in the provision of goods or services. Many organizations have decided to embrace quality management within the overall management system. This paper, thus, emphasizes that dynamism in the business environment calls for different institutions and organizations to ensure that there is increased quality management.

As a client or customer of SunHealth Corporation, a healthcare organization; it is important to note that quality management has enabled healthcare organizations to provide quality services to the patients through the various described processes. Through quality service provision patients have been able to obtain the required treatment at the right time in the right manner. Mortality rates have reduced due to the enhancement of quality healthcare services to patients both in-patient and out-patients (Moores, 2008). Since quality management process gives an opportunity for open decision making, healthcare organizations have taken up this advantage thereby involving the patients in making of decision through their contributions. This makes patients feel part and parcel of the organizations hence resulting into increased patient loyalty. The effect of this has been increased provision of services hence increased profitability (Miller et al, 2009).

When constructing a House of Quality within the quality management process; there should be a provision for the identification of problems affecting an organization. In that regard, Healthcare organizations have been able to identify various problems affecting them hence taking the necessary measures. This has led to effective and efficient management practices in the running of the organizations.

SunHealth Corporation should apply the concepts of quality management in order to ensure that all the patients obtain the best Medicare and Medicaid services affordable to all the stakeholders. Through quality management, healthcare facilities should embark on creating Home-based care. Through partnership with the National Institutes of Health through the establishment of the telehealth care services especially to those who cannot make it to the hospitals. They transport system has well-furnished ambulances that will assist the organization in delivering the best of healthcare services within the region (Kaluzny, McLaughlin & Simposn, 1999).

When developing a SPC checklist for each dimension of the product that you believe would be subject to statistical control, many organizations fail to employ the best approach. The below chart helps understand the process of developing a one of the best SPC checklist to help the client and the firm make the right decisions when buying or offering services. It demonstrates an order entry process serving both clients and firms.

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According to Kaizen’s philosophy that emphasizes on changing and making better explores the meaning of continuous improvement. Kaizen’s philosophy emphasizes the following five steps:

Planning of Activities

The five steps begin with planning one’s activities, which is an essential step towards quality management. Planning activities helps in managing time, thus, it is vital to plan daily, weekly, monthly or yearly. The initial step in personal Kaizen in our daily lives, reminds us to set aside few minutes to plan for our activities tomorrow.

Setting Apart Things that one does Regularly

To enter the Kaizen’s personal cycle, getting all the activities is a major step in the process of continuous improvement. The activities that appear regularly in one’s schedule will become one persona Kaizen. These activities must be set apart to ensure that one focuses on doing such activities effectively to improve the quality.

Creating a Way of making everything Better

This step focuses on improving life processes regularly based of Kaizen’s philosophy. This is the step where one improves the performance by doing the things done regularly in different manner. This is achievable though setting targets that must be accomplished.

Standardize

Continuous improvement with regard to quality management demands that the entire cycle should be part and parcel of the standardization process. Standardization also helps improve the present better state, and one is challenged to further improve in a progressive manner. Without this step, one may feel satisfied, thus, performing below the standard.

Evaluation and back again to the first step

Evaluation process is of ultimate importance in the cycle of quality management or improvement. This step is a precursor to the first step. It helps one know whether he/she has done the right or the wrong thing.

Finally in the benchmarking process, one must involve the customers and all the other stakeholders in making decisions. For example, provision of healthcare services that consumers have praised before and would to continue enjoying is essential. Both risk and quality management within SunHealth Corporation are involved in the tracking and management of incidents and either environmental factors for risk management or quality issues and outcomes for all stakeholders in quality management (Moores, 2008). They are involved in the identification of the processes and activities required for improvement to prevent future losses hence reducing the risks of financial loss as well as legal liability for organizations. In addition, both risk and quality management within ensures confidentiality of data and support a very inclusive framework of reporting and benchmarking. Through all these activities, the two aspects of management result into performance overview of an organization.

References

Kaluzny, A., McLaughlin, C. & Simposn, K. (1999).Applying total quality management concepts to public health organizations. Public Health Reports. 107, (3); 257-264

Miller, W. et al. (2009). Assessment of quality management practices within the healthcare industry. American Journal of Economics and Business Administration, 1 (2).105-113.

Moores, B. (2008). Concepts of quality and quality management in industry and the service sector. Retrieved on July 14, 2014 from http://forge.fh-potsdam.de/~IFLA/INSPEL/94-2mobr.pdf