Zanana Ltd a consultancy firm has received an email from Banana Ltd

Zanana Ltd a consultancy firm has received an email from Banana Ltd in relation to a potential case they have with a supplier. As they have been working with that supplier for a long time, they do not want to go to Court and are considering an alternative means of dispute Resolution. You are the one of the executives at Zanana Ltd and have been asked to prepare a short advice to explain the following:
a) Mediation and Arbitration (300 words)