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Non-confrontational conflict resolution strategy
Conflict Resolution
Name
Course
Course instructor
Date
Non-confrontational conflict resolution strategy is the easiest one to use since it concentrates on avoidance of the cause of conflict. Avoiding a confrontation is very easy to use especially after understanding that the other party is hurt by certain things and will always want to be on top or be heard in every circumstance. Letting the other party have his or her way may greatly help in avoiding conflict. Control strategy is the most difficult to apply as it focusses only on winning or selfish achievement without paying attention to the other party’s needs or desires. The other party in most cases remains unsatisfied and always thinks that the rules and regulations put in place are unfair to him. It may be heard to convince the other party that he or she has lost simply because the law or rules do not favor him. Control strategy normally leaves the other party unsatisfied thus prompting fresh conflicts perhaps intended to challenge the existing rules. I use solution oriented strategies more often by focusing on the issue causing dispute and avoiding victimization of the parties involved. I always love when everyone has come out of the conflict without thinking that they are the major instigators.
If the other person is a friend, I would always want to retain friendship but discontinue the problem or the issue causing dispute between us. I would therefore use the solution oriented strategies as this ensures that I do not victimize the friend and keep the friendship strong instead of doing more harm to the relationship between us. The solution oriented strategies will ensure that both of us mutually benefit from the solution arrived at without any of us feeling as a winner or a loser. Similarly, I would use solution-oriented technique if the other party was a family member. Family relationship is very important and solving a dispute based on the conflict itself rather than individualizing or victimizing the other party would retain the relationship. Using the solution-oriented strategies would ensure that the solutions provided are of benefit to both of us and that everyone involved will come out satisfied with the dispute in question. However, when the other party is a co-worker, control strategies would work best since it focusses on the rules and regulations put in place. A co-worker may sometimes act as a competitor, which may prompt him or her to initiate a conflict that would see me losing and him gaining. I would therefore use rules and regulations put in place to correct him and solve dispute between us.
The kind of conflict as well as the intention of the dispute is very significant in deciding on what strategy to use. The relationship between the two parties should be considered in deciding the best strategy to use in dealing with a conflict situation. Formal and informal relationship amongst the parties involved should be considered. Previous dispute and conflict between the parties involved may also be considered useful. Recurring conflict between two parties may need a different strategy unlike a dispute that occurs just once.
Qualitative Study Article on NFPA 102
Assignment
(Author’s name)
(Institutional Affiliation)
Qualitative Study Article on NFPA 102
Introduction
In 1944, fire entirely ruined a Hartford, Connecticut Ringling Brothers, Bailey and Barnum circus tent in less than 10 minutes. Robert Ringling, the circus president, affirmed that flame proof canvas was not available for the tent. In the present day, fire retardant fabric is available, and mandatory for all public events. Concealed but constantly at work, fire retardant material is the backdrop at home and in public, reducing the risk of death or injury in a fire (Kimberly, 2011).
How the Fabric is TreatedSchools, trade shows, as well as, theaters are illustrations of communal places that have long curtains or related material that require treatment in fire retardant. In order to make material fire retardant, it is drenched with a chemical flame retardant following its production. Flame proofing chemicals are usually water soluble and wear off if washed. Dry cleaning chemicals also lead to dispersion of flame retardant qualities. Retesting of fabric for fire resistance ought to be carried out every year (Kimberly, 2011).
History
Flammable Fabrics Act in 1953, stipulated safety rules concerning highly flammable attire. The Act in 1967 was expanded to include materials and furnishings used to create furnishings and clothing. The Consumer Product Safety Commission took liability for the flammable fabrics Act in 1972, in issuing mandatory standards in regard to flammability (Kimberly, 2011).
Flame Resistance Fabric
Some fabrics have increased natural resistance to flames than others. The fabrics that possess less resistance to flame can be treated by use of fire retardant chemicals. The major risk of synthetics is that, in the event that they ignite, they liquefy and burns the skin. Silk and wool are naturally fire resistant. Untreated linen and cotton are subject to high-speed ignition and swelling of fire. They are good ingredients for flame retardant treatment (Kimberly, 2011).
References
Kimberly, W. (2011). Fire Retardant Fabric Treatment. Livestrong.com Retrieved from http://www.livestrong.com/article/275771-fire-retardant-fabric-treatment/
Non Verbal Communication
Non –Verbal Communication
Name:
Lecturer:
University
Date
1 a) Person’s facial expressions
From the above picture, the two people are not necessarily talking but they are communicating. This can be alluded to the manner they shake hands, their facial expressions and their eye contact, the two are really happy. The face of the man is seemingly shows the ma trying to listen to the lady with a lot of keenness. From the handshake and the look on the man’s face, he seems to be asking the question, are you sure? This is probably trying to gauge the honesty and confidence of the lady. The mood is generally a very happy one. The other persons face has the same mood as well. She is very affirmative. The description matches the emotions of amusement listed in chapter five of the book ‘Interpersonal Skills at Work ‘
1 b) Why non-verbal communication is important to a manager
Non-verbal communication is the communication in which information (messages) are passed between two people in a face – to – face method of communication without using words. This includes use of body motions (gestures), eye movement and facial manifests to convey messages. When mangers want to get the true information from their juniors, they observe non-verbal gestures. When the verbal and non – verbal communications differ, managers go for the non-verbal communication mode. This communication does not lie. Non- verbal communication is also dynamic. This means that a lot of information can be gathered by interpreting the non – verbal messages. Managers therefore do not have to get limited verbal communication that is in most cases measured not to disclose harmful but true facts. Reading the non – verbal information gives managers information that their juniors are not willing and might never give verbally
1 c) How cultural differences affect non – verbal communication
Culture, which is the knowledge and principles of conduct preferred by a given group of people, determines how the non – verbal communication will be interpreted. To a given social group, a particular conduct means specific information to that group. Differences in culture make it hard to interpret non – verbal messages. Therefore to fully understand unconscious communication, one has to first understand the meaning of different signals in the given culture. Understanding culture makes it easier to predict the next verbal or even non – verbal action of an individual in case they stop communication before completing it.
2 a) Questions to the top guides during the phone interview.
The candidates to serve as the guide to our group need to understand our needs and be able to provide answers to them as well. The major four questions to ask them and the information to be gained from each question are:
Which language or languages do you speak? This is meant to give the group on tour an overview of how they are going to get their data from the guide. Language is one aspect of culture that is necessary for the collection of data
What is your schedule during our time of visit? The guide is able to tell is they are busy and cannot attend to the group or they are able to adjust their schedule to accommodate the group’s time
How well do you understand trees in the tropical rain forest? This helps the group assess if the guide is able to provide much needed information in the area of study.
Is there anything that the group should know about the tour or the rain forest? This is an open question which gives the guide an opportunity to explain any aspect of the tour that the group should be ready for or with during the tour.
2 b) Are these questions enough to enable us decide which tour guide to take?
These four questions are enough for the group to pick tour guide. The reason as to why they are enough is during the phone interview, other issues will come up and clarification will be sort. Tonal variations and other aspects that will be communicated by the interviewee will also be necessary to help supplement the four questions
Reference
Hayes, J. (2002). Interpersonal Skills at work, Taylor and Francis Publishers, West 35th Street,
New York.