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Effective school leadership
1.0 INTRODUCTION
Public school principals face complex responsibilities. They are expected to be building managers, human resource administrators, change agents, disciplinarians, cheerleaders, instructional leaders and in some cases surrogate parents (Blasé & Blasé, 2000; Elmore & Burney, 2000; Wanzare & Da Costa, 2001; Sindhvad, 2009). Therefore, school leadership is more than the simple application of management functions, many of which have to do with administration and the maintenance of the school (Bell, 1992). Moreover, research done in England by Hay Management Consultants (2000) compared 200 highly effective principals, with 200 senior executives in business and found that both groups were equally impressive but “the role of head teacher is stretching, by comparison, to business.”
Effective school leadership is therefore a balancing act of having to juggle between various roles in order to achieve good academic performance of the learners. This is important because good academic performance of a school does not just happen but is a result of good teaching and overall effective leadership (Fullan, 2002; Musungu & Nasongo, 2008). One major component of effective leadership is instructional leadership. This is because, effective and high-achieving schools depend on capable instructional leadership from school principals (Carter & Klotz, 1990 as cited in Wanzare & Da Costa, 2001).
In instructional leadership, the school principal’s core responsibility is to ensure quality teaching and learning in the classroom (Sindhvad, 2009; Musungu & Nasongo, 2008). However, most school principals in Sub-Saharan Africa often give more attention to administrative tasks and relegate instructional leadership tasks to the deputy principal and others in the school administrative hierarchy, yet for schools to make a difference to student achievement, the head teachers’ instructional leadership is crucial (Mulkeen et al, 2008; Togneri, 2003; Akpa, 1990).
Over the years, educational stakeholders in Kenya have expressed concern over student achievement levels in national examinations. These concerns are often laden with blame to the school principals largely because the education system in Kenya is examination oriented and therefore the quality of education tends to be evaluated in terms of the number of students passing national examinations (Eshiwani, 1993).
Wekesa (1993) posits that to improve students’ performance, school principals are required first to improve the management of the schools by setting a clear vision for the schools and communicating this vision to students, supporting its achievement by giving instructional leadership, provision of resources and being visible in every part of the institution. This is of the essence because there is evidence that school principals have abdicated their roles as instructional leaders and concentrated on their roles as administrators (TSC, 2010).
Many school principals are more concerned with development of physical infrastructure, maintenance of facilities, attending meetings outside the school plant and office work. Yet the best practice is that principals of good performing schools are actively engaged in the teaching-learning process and in co-curricula activities. Moreover, the job description of a school principal includes classroom teaching.
Inherent in the concept of an instructional leader is the notion that learning has top priority while everything else revolves around the enhancement of learning. Hence, to have credibility as an instructional leader, the principal should also be a practicing teacher. However, the actual time spent on practical teaching and instructional leadership tasks by school principals in Kenya has not have been quantified yet but there is emerging concern from education stakeholders on the need for change in the role of the school principal; from administrators to instructional leaders. Towards this end, the Teachers Service Commission (TSC) issued a circular to all schools in May 2010 with instructions to all principals to take up a full load of teaching lessons. This was geared towards alleviating teacher shortage in schools and in facilitating effective execution of instructional leadership roles among school principals. There is also pressure from the government to compel school principals to sign performance contracts in order to make them accountable to student academic achievement.
Ultimately, school principals must seek the right balance in their roles as administrators and as instructional leaders. Interestingly, among the reasons cited as barriers to effective instructional leadership is the lack of in depth training for their role as instructional leaders (Mulkeen et al, 2008). Other barriers are lack of time to execute instructional activities, increased paper work, complexity and ambiguity in the principal’s roles, fragmentation of the principal’s time in performance of various roles, insufficient incentives, principal’s role diversity and principal’s personal characteristics (Wanzare & Da Costa, 2001). Lack of support from within and outside the school may also constrain the school principal’s engagement with instructional leadership roles. However, since effective instructional leadership improves academic performance (Nasongo, 2009, Achoka 2007; Wekesa, 1993; Mulkeen et al, 2008; Musungu & Nasongo, 2008) there is need to redefine the roles of a school principal with a view of encouraging instructional leadership of secondary schools in Kenya. This paper therefore, draws proposals of the roles of a school principal as an instructional leader from research work on the same done locally and from other countries, which fit the Kenyan education context.
2.0 Redefining the Roles of the Secondary School Principal in Kenya:
Change from Administrator to Instructional Leader
2.1 Defining the term School Principal
According to the TSC Policy on identification, selection, appointment, deployment and training of Heads of post primary institutions published in 2007, the term principal refers to Head of a Tertiary institution and Head teacher refers to Head of a secondary school. In practice however, the term school principal and head teacher are used interchangeably and refers to the person charged with the responsibility of administration of a public secondary school. Moreover, the TSC Graduate Scheme of Service of Teachers of 2002, refers to a teacher in Job group N and above as Principal. The entry grade for a graduate teacher is Job group K and the highest one can attain is Job group R. The TSC Graduate Scheme of Service of Teachers establishes eight (8) grades designated and graded as follows: Untrained Graduate Teacher (‘J’), Graduate Teacher II (‘K’), Graduate Teacher I (‘L’), Senior Graduate Teacher (‘M’), Principal Graduate Teacher II (‘N’), Principal Graduate Teacher I (‘P’), Senior Principal Graduate Teacher (‘Q’) and Chief Principal Graduate Teacher (‘R). However, according to the TSC policy document on identification, selection, appointment, deployment and training of Heads of post primary institutions (2007), a teacher must meet the following criteria to qualify for appointment to position of responsibility as a head of a post primary institution:- (a) Be a professionally qualified university Graduate Teacher. (b) Have a minimum of seven (7) years continuous post qualification experience, two of which must have been at the level of Deputy Head of institution or Head of Department. (c) Have portrayed competence and ability; as a teacher and as an administrator. (d) Be at job Group M. (e) Have attended at least two in-service courses in institutional management offered or recognized by KESI. (f) Have a clean personal record.
(g) Have shown or expressed interest in institution administration by applying for consideration to an advertised vacancy for headship. (h) Has possession of qualities of a head of institution.
From the foregoing, one can deduce that training in instructional leadership is not a clear-cut requirement in appointment of school principals in Kenya. Emphasis is placed on the seven-year teaching experience and the KESI courses in institutional management. There is therefore need to redefine the roles of a school principal in Kenya in order to reflect the importance of instructional leadership roles. This is because if schools are to improve academic performance then emphasis needs to shift to instructional leadership. However, since many school principals in Sub-Saharan Africa have not conceptualized Instructional leadership there is need to do so (Mulkeen et al, 2008). The following section attempts to put this in perspective.
2.2 Defining Instructional Leadership
A review of literature reveals diverse definitions of instructional leadership. According to Sindhvad, (2009) Instructional leadership refers to a series of behaviors designed to affect classroom instruction. Such behaviors include principals informing teachers about new educational strategies and tools for effective instruction and assisting teachers in analyzing these educational strategies to determine their applicability in the classroom (Whitaker, 1998).
Blase and Blase, (2000) expressed instructional leadership in specific behaviours such as making suggestions, giving feedback, modelling effective instruction, soliciting opinions, supporting collaboration, providing professional development opportunities, and giving praise for effective teaching. Instructional leaders also make adult learning a priority.
From the foregoing and according to Ginsberg (1988) as cited in Wanzare & Da Costa (2001), instructional leadership is a construct that is not concrete and easily observable but gets its meaning from factors that constitute it. According to Wanzare & Da Costa (2001), instructional leadership; is (a) directly related to the processes of instruction whereby teachers, learners, and the curriculum interact. (b) Includes those activities undertaken by the principal with the objective of developing a productive and satisfying working environment for teachers and desirable learning outcomes for students. (c) Consists of those actions that a principal takes, or delegates to others to promote growth in student learning. (d) Consist of the principal’s role in providing direction, resources, and support for the improvement of teaching and learning.
Instructional leadership therefore, differs from that of a school administrator in a number of ways. Principals who pride themselves as administrators are strictly concerned with administrative duties compared to principals who are instructional leaders. The latter role involves setting clear goals, allocating resources to instruction, managing the curriculum, monitoring lesson plans, and evaluating teachers. The instructional leader makes instructional quality the top priority of the school and attempts to bring that vision to realisation.
Lately, the definition of instructional leadership has been expanded to reflect on student-centred teaching philosophies. Some scholars have proposed the term “learning leader” over “instructional leader” (DuFour, 2002). Brewer (2001) suggests that the role of the instructional leader be expanded to incorporate a shift away from “management” (working in the system of administrative tasks) toward “leadership” (working on the system), that is, ‘instructional leadership’. Therefore, instructional leaders have to free themselves from bureaucratic tasks and focus their efforts towards improving teaching and learning. To achieve this quest, it requires a redefinition of the role of principals in Kenya, in order to move towards eliminating bureaucracy and reinventing relationships. The next section contextualises the instructional leadership roles of a school principal inherent in bureaucratic structures of education administration in Kenya.
2.3 The School Principal’s Instructional Leadership Roles in the Kenyan Context.
Although instructional leadership in Kenya lacks clarity, it is worth noting that KESI established by the government of Kenya in 1988, offers in-service training for Heads of Educational Institutions including school principals. The KESI mandate was to be diversified to include training of potential school leaders but for over two decades now, the institute rarely trains deputy principals and heads of departments (Kindiki, 2009).This is because of inadequate funding and lack of full time training facilities (GoK, 2005).
The pre-service training offered to education students in universities in Kenya is also insufficient in preparing potential school leaders. For this and other reasons many school principals in Kenya are untrained in instructional leadership. Moreover, the KESI curriculum does not focus on instructional leadership training. It is therefore imperative that the roles of school principal as instructional leader are defined in order to fill this gap.
Instructional leadership is not a common concept in Kenya but seems to be more prevalent in developed countries where it has widely been researched on. For example, in the United Kingdom, most principals spend an average of 20 percent of their time in a week on teaching (Weindling, 1990). Research evidence also shows that among the many tasks performed by principals; one-tenth of time is devoted to instructional leadership (Stronge, 1988).
In the Kenya education system, instructional leadership begins to emerge when graduate teachers in public secondary schools get promotion to become school principals by the TSC. The school principals are supposed to promote the teaching functions; which involve attitudinal, mental and physical development of the Kenyan youth. This entails imparting the necessary knowledge, skills and attitudes for moulding behavior to standards acceptable in the society. The teaching function further involves classroom teaching; preparation and maintenance of lesson notes, schemes of work, pupil assessment reports, records of work; development and organization of teaching/learning materials; organization of curricula and co-curricula activities; guiding and counseling of pupils; maintenance of class and school discipline and general management of schools. For a school principal to effectively oversee the aforementioned teaching functions then he or she needs to understand his or her position as an instructional leader by carrying out particular tasks; some of which are suggested below.
2.4 Redefined Instructional Leadership Roles of a School Principal in Kenya
Review of literature shows that the roles of a school principal as an Instructional leader are diverse and contextual. For this reason, instructional leadership roles were isolated from literature sources, which in the thinking of the author are pertinent to the Kenyan School Principal. A case in point is Achoka (2007), who writes that; Emerging from the current expectations for the present School principals in Kenya, their roles are inclusive of the need to be:
Advisor to students, teachers and community e.g. against adverse cultural traits/practices that affect retention of students in school.
Counselor to not only the students but also to parents and teachers. This could assist all parties interested in the education life of the learner to appreciate the need for education.
Initiator to provide the best school climate to entice students to complete schooling e.g. make school free of violence, threats, intimidations, hatred, witch hunting e.t.c. and develop rich co-curriculum, remedial interventions (services) for slow learners to avoid repetition, frustration and dropout.
Developer: The secondary school principal should put more effort in developing academic and co-curriculum programmes that are attractive and competitive in order to fully occupy all students while at school.
Nasongo (2009) seems to agree with Achoka (2007) since her study on the Role of the Head teacher in Academic Achievement in Secondary Schools in Vihiga District, Kenya had the following conclusions:
a.) The head teachers’ organizational skills that influenced high academic achievement of students in secondary schools included skills in curriculum-based establishment, quality improvement measures and teamwork. The results of a school were determined by the application of these skills.
b.) The head teachers’ involvement in academic activities such as checking of teachers’ and students’ work, helping in eradicating cheating among students in examinations, internal classroom supervision and monitoring students’ discipline contribute towards the academic performance of a school.
Earlier, Whitaker (1997) had identified four skills essential for instructional leadership. First, they need to be a resource provider. This is provision of relevant and sufficient teaching and learning resources such as books. Secondly, they need to be an instructional resource. Teachers count on their principals as resources of information on current trends and effective instructional practices. Instructional leaders are tuned-in to issues relating to curriculum, effective pedagogical strategies and assessment. Thirdly, they need to be good communicators. Effective instructional leaders need to communicate essential beliefs regarding learning. Finally, they need to create a visible presence. Leading the instructional programme of a school means a commitment to living and breathing a vision of success in teaching and learning. Wanzare & Da Costa (2001) isolated 38 major roles of the school principal as an instructional leader. In this paper, 10 major instructional roles of a school principal were identified as a basis of reflecting on school principalship in Kenya. This is because for one to make proposals on the instructional leadership roles, then internal and external school environmental factors need to be considered. Therefore, considering the broader Kenyan education context, key roles of a school principal as an instructional leader are defined as follows;
Active engagement in teaching. Instructional leaders need to know what is going on in the classroom; an opportunity ‘to walk the factory floor’. Many a time, principals are not in touch with what is going on at the classroom level and are unable to appreciate some of the problems teachers and students encounter. The tendency is to address instructional issues from the perspective when they were teachers. Principals need to work closely with students, developing teaching techniques and methods as a means for understanding teacher perspectives and for establishing a base on which to make curricular decisions.
Create a visible presence in the school. In many good performing schools in Kenya this is manifested as Management by Walking Around. Moreover, a visible presence may be created by the principal if he or she participates in teaching-learning activities.
Supervise and evaluate instructional activities of teachers through observation of classroom teaching and conferment with teachers about their teaching. This is by monitoring and encouraging peer observation, ensuring that better schemes of work and lesson plans are made, demonstrating effective teaching techniques, supporting and encouraging teachers throughout curriculum implementation, and promoting discussions of instructional issues.
Making teaching possible by stimulating desirable changes in the professional behavior of teachers through provision of in-service training enabling teachers to develop the necessary skills to become effective teachers. This can be enhanced by facilitating teachers’ participation in seminars, workshops, and INSETS such as the ongoing Strengthening of Mathematics and Science Education (SMASE) training.
Develop, improve, monitor, and select the types, amounts and uses of instructional materials and ensuring that these materials are adequate and readily available to teachers. This is crucial because the common practice in many schools in Kenya is that the subject teachers do not participate in the actual sourcing of instructional materials. This leaves many teachers dissatisfied with the materials supplied which affects their teaching.
Plan, co-ordinate, implement, evaluate and reexamine the school’s instructional program to identify “invisible” problems thereby achieving school goals, and improving teaching and learning. Achievement of this is by holding regular staff meetings so that teachers may discuss issues affecting their teaching with a view of brainstorming on the way forward and with students at class level in order to identify and resolve issues unique to each class.
Maximize and protect academic learning time by enforcing school policies that minimize interruptions of scheduled classes. This can be enhanced if the school principal leads by example in observing time at all times. For example, ensuring that lessons begin as planned everyday, opening and closing the school as scheduled and encouraging punctuality of teachers and students. Moreover, activities that do not promote the core functions of the school should be scheduled outside the teaching and learning timetable.
Define and communicate the school goals, vision, mission, objectives, and standards of the school to teachers, students, and to parents. This may be achieved by jointly formulating, implementing and evaluating the school’s strategic plan. Regular consultations and involvement of students may greatly assist realization of this role. Moreover, lack of vision in management of schools often leads to imbalance in allocation and use of resources.
Timetable classes and other activities to ensure a sense of order in the school and classrooms. Although in many schools the task of timetabling is delegated to the deputy principal, there is need for the school principal to take leadership and be involved in the timetabling process so as to incorporate his or her views on curriculum implementation. Moreover, for school principals to lead the instructional program then they need to be involved in formulating it.
Evaluate and monitor student progress by overseeing their work and test scores, and also communicate regularly with parents, students, and the community to receive input into student performance, to seek and to share expectations, and to celebrate students’ successes.
Underlying the foregoing roles is the more important need to understand human learning. There is importance in school principals understanding various theories of human learning so that they may effectively promote evidence based instruction methodologies, policies and programs that enhance performance of teachers and students. It is therefore imperative that School principals in secondary schools in Kenya embrace the concept of instructional leadership alongside administration, for the benefit of self, teachers and learners in Kenya.
3.0 CONCLUSION AND RESEARCH AGENDA
The task of being an instructional leader is both complex and multidimensional, largely because school principals do not see themselves as instructional leaders and many are of the belief that anything that has to do with classroom work is assigned to teachers. In some cases, principals feel inadequate to initiate and develop instructional programmes given the assortment of subject areas taught with each having its own pedagogical uniqueness. Moreover, many school principals are ignorant of the effect of effective instructional leadership on academic achievement of learners. There is therefore need for case studies on the role of secondary school principals on academic achievement of the learners in purposively selected schools in Kenya. This is because the head teacher’s key role is to promote academic performance (Musungu & Nasongo, 2008).
effective method to Improve Communication. The most effective method to Improve Communication
One of the issues that affects managers is poor communication with employees. When managers don’t clearly communicate the company’s values and policies, the organization pays for it in conduct that is, as opposed to what they’ve considered fitting. Unsure what the limits are for organization assets, workers can erroneously abuse them, costing the organization extra cash. For instance, utilizing the organization copier to make flyers for your yard deal means the organization need to pay for extra paper and toner. This absence of communication can likewise prompt individual conduct issues costing the organization in both legitimate and human asset costs (Joint Commission, 2010). Whether it’s determining clashes between colleagues or expecting to pay charges to maintain a strategic distance from or partake in a claim, these costs can be evaded by obviously conveying organization arrangements and qualities at introduction time.
The most effective method to Improve Communication
Clear & Direct. Be sure the data you have to pass on whether it is talked or composed is clear and specifically conveyed. Use dialect that is particular and unambiguous. Watch that the collector comprehends the message as you planned. Dodge acronyms when there’s a chance they will be hazy.
Be Respectful. This implies utilizing the other individual’s name, looking at them without flinching, and nodding to help in showing you comprehend what they are stating. On the off chance that you are conveying in composing, rehash before sending your message to guarantee that it couldn’t be confounded or taken as rude. At the point when on the telephone, don’t multitask regardless of the possibility that you think the individual on the flip side of the line does not realize that you are.
Message & Medium. A few of us are better imparting in composing and some are better at talking. A few of us are better perusing data and some at listening to data. By and large, it relies on upon the message being conveyed and received. When you have to convey a message, consider whether it ought to be talked or composed relying upon the substance and also the inclination of your recipient (McQuail, 2010).
Tailor conversation to Audience. Corresponding with your manager, collaborator, client or supplier may oblige a somewhat diverse style. As a manager, be mindful so as to pick the ideal time, and request what you require and what you expect they can sensibly convey. For a collaborator, be steered, transparent, and receptive. Furthermore, if a client or supplier calls with an issue, listen painstakingly, apologize if fundamental regardless of the fact that it wasn’t your deficiency, and offer an answer.
Take advantage of Meetings. Far an excess of us invest time in gatherings that are inefficient and regularly unnecessary. Request that those assembling a conference give a plan, hold to the delegated begin and end time, and have just the right individuals in participation. Guarantee that the work done in the gathering warrants the time and assets detracted from those working autonomously (Ulmer, Sellnow & Seeger, 2014).
Stay Positive. Notwithstanding the discussion, attempt to keep it positive. Indeed the harshest criticism can and ought to be conveyed in a positive, steady, group driven way. Stay concentrated on conduct or execution and not character. When you are in a bad way, abstain from getting activated by troublesome messages. Remember, the greater picture and the long haul ramifications.
References
Joint Commission, 2010. Advancing effective communication, cultural competence, and patient-and family-centered care: A roadmap for hospitals. Joint Commission.
McQuail, D, 2010. McQuail’s mass communication theory. Sage Publications.
Ulmer, R. R., Sellnow, T. L., & Seeger, M. W, 2014. Effective crisis communication. Sage.
Effective management practices in contemporary organizations
Effective management practices in contemporary organizations
Literature review
Effective management strategies and skills are essential to the success or failure of a business (Craig, 2009). A business manager’s responsibilities are overseeing and coordinating business operations, marketing, strategizing, sourcing finances, creating a unique company culture and ensuring that the business fully complies with state rules and regulations. Effective business management entails many things and to be a successful business manager, one ought to understand the wider dimensions into which the particular business draws.
Operating a business organization effectively involves a lot of activities and many tasks. These cover all things from running the building that houses the business, maintaining the stock and organizing the finances to effectively communicate with clients, promoting the business and dealing with the staff. Coordinating all these activities and making sure that all of them work in harmony is what effective business management is all about (Moore & Kevin 1991). Management can be defined as the art of making effective use of resources to achieve goals and objectives. It involves careful planning, coordination and implementation of all aspects of an organization’s operations in such a manner that the aspirations and aims of an organization are promoted. Thus effective management strategies enable one to identify the purpose for which a business organization operates.
David (2000) argues that having well experienced staff at the managerial level of an organization is essential to ensuring the success of the organization. Almost all organizations employ university graduates with advanced degrees as company chief executive officers. Education and experience are very fundamental to effectively running a business organization. Effective business management goes hand in hand with effective planning. Planning is one of the chief executive officer’s core responsibilities. This is a decision making process that not only focuses on the future of an organization but also how it will achieve its activities. Majority of organizations have embraced the planning process and regard it as essential to their success (Keene & Suzanne, 1996). Business planning entails consideration of the organization in both its internal and external environments. A successful company manager understands the company’s strategy, the strategic plan of the company and also the operational plan for achieving the company’s targets.
According to Craig 2009, contemporary business organizations have employed sophisticated and high tech management strategies not only for ensuring their survival in the dynamic business environment but also for edging out their competitors from the market. It is imperative for organization managers to fully understand the fundamentals and building blocks of organizational structures so that they can make appropriate preparations for implementing structures to enhance the performance of their respective organizations.
The recruitment and development of managerial staff is another aspect that is if great importance to the eventual success of an organization. David (2000) notes that well defined and organized succession planning, in-house training, internal promotion, outside training, human resource planning, creation of new positions and active recruitment are important processes that have a significant bearing on the management practices. However, these practices cannot work on a stand alone platform but rather require apt coordination with each other and also continuous follow-ups to monitor progress achieved.
Among other strategies for effecting successful management practices, contemporary organizations have invested a lot of their resources in developing good community relationships with the view of casting their images and reputations in good light. Community relationships involve projecting good public relations and participating in community affairs. According to Hamori, (2009), an organization that participates in the activities of community affairs has the advantage of creating an indelible legacy besides getting opportunities to explore new markets.
The desire to develop good management practices is driven by need for high profits and growth. It is in light of this view that business organizations have set up well defined business objectives with corresponding strategies for achieving these objectives. Better still, contemporary business organizations have realized the importance of running their affairs by a board of directors unlike the traditional business that were run by one person. Communication is one other essential deliverable that impacts considerably on the success on management practices.
No matter the size of a particular business entity, all business organizations require well defined communication channels. In almost all business organizations, there are well implemented communication mechanisms for channeling reports from executive managers, board complaints job descriptions and practice standards. In their research, Munsell & Julie (2008) argue that organizations fail not because of poor operation practices or stiff competition but because they fail to put in place sound structures for necessitating effective communication both within the organizations and between the organizations and their external environments. One of the most critical skills that a business manger needs to be successful is communication. Good managerial performers are good communicators. All outstanding business managers have the ability and audacity to communicate effectively across a wide range of issues (Keene & Suzanne, 1996).
Good managerial practices require that business managers be equipped with a diversity of skills and this range from people skills to operational skills. Having a university degree in a particular field of study is not enough in itself. Successful business management and leadership involve more than just academic excelling but rather being able to incorporate this knowledge in creating a solution for a particular business problem. Successful management is all about transforming information, understanding and meaning from a particular area to another.
Coaching is one other essential practice that cannot be wished away by business management strategists. Coaching helps improve manager’s skills. In his research study, David (2000) points out that about 20 per cent of what makes effective business management is coaching of the managerial staff. This is fairly complemented by the corresponding training of the staff.
Hiring and recruitment are other spheres of influence associated with effective management practices. Problem centered hiring enables organizations to identify the right people who can work with managers in the execution of day to day running of the business. A company chief executive officer can have everything but unless he has the right employees, all his efforts in achieving company goals are doomed to fail. Trends in modern business practices have shown that business chiefs are not only ready to hire the best employees but also utilize them effectively to their limits and potentiality for the success of the business. The potentiality of employees is enhanced to its limits when they are challenged for new ideas and deeper insights (Craig, 2009). Thus to remain afloat in the fast changing business world and achieve highest levels of managerial success company executives have the clout to deploy or remove incompetent or resistor employees.
Effective business management also involves effective conflict resolution at workplaces. Conflicts, differences in opinions and clash of interests occur in every organization be it a family, company or government. Usually conflicts happen for various reasons and involve different people and these may be drawn from different departments within an organization (Moore & Kevin 1991). Successful managers need highly articulate skills to manage conflicts and enable them take advantage of the conflicts to create good organizational relationships. Conflict resolution is closely related to customer satisfaction. No company can be in business if it doesn’t have customers and as such no management practice can succeed if it overlooks the organization’s customer care practices.
Effective business managers always ensure that everybody working in their organizations understand the importance of customers and their services. Majority of business organizations have a customer care department that is mandated with the duty of overseeing that customers are treated in the best of their interests. Efficient customer satisfaction practices not only contribute to increased business in terms of retaining customers but also act as a tape for gauging the level of the manager’s success in selling the image of a company (Keene & Suzanne, 1996). Thus managers can ignore the contribution of good customer care practices at their own peril.
Different operational practices are needed to achieve effective business management. Effective organizational management can be discussed in terms of particular functions. Some of these functions include financial management, financial management, programme management, revenue collection management and personnel management. (Gomez-Mejia et al, 2008) claims that regardless of the business type under consideration, all good management practices rely on the following principal tools:
Policies: they set the framework necessary for decision making in business. Effective business management ensures that relevant policies are developed, kept up to date and understood by everybody in the staff.
Plans; these are the blueprint for action development. Plans help set out how the aims and objectives of an organization will be achieved. Policies cannot work on their own but rather need plans so as to turn them into reality. Effective business management creates and implements sound business plans to cover respective areas of business operations.
Procedures; these are step by step instructions on how to carry out tasks as pointed out in the company’s policies and plans. No management strategy can succeed without developing good operation procedures that ensure that all activities are coordinated properly.
People; people are the primary resources that make the operations of any business possible. Good management practices require that adequate provisions be made for the needs of people.
In the past organization management was often perceived to be similar to administration and as such covered the non-collection aspects of business operations like salaries and business dealings. Administration was a preserve of as a smaller select group. But nowadays, administration functions are regarded as only an aspect of management. Everyone in any business organization who deals with its operation has a role to play in that organization’s management success. Michael et al, (2009) identifies four characteristics of an effectively managed organization:
Every employee has a clear understanding of their work and its importance to the organization
Everybody works to a plan which has been specifically prepared to their areas.
In an effectively managed organization, there are clear procedures which are followed for each activity undertaken
Each section of the organization is involved in and is responsible for the efficient operation of its respective area.
Hence everybody and not the executive managers alone manages an organization. Management practices must evolve and change so as to meet the diverse needs of an organization. This has over the years given rise to a wide variety of management practices like objective-oriented management, scientific management, risk management and crisis management. To a certain extent, effective business management requires use of common sense to what should work in a particular circumstance. Increasingly, business organizations are using two concepts to identify the best management practices and measure management progress. These are; examining the operations of an organization and determining which operation strategies are the most successful. Those organizations that are perceived to have excelled in their operations are actually measured by the levels of achievement in management practices (Gomez-Mejia et al, 2008)
Effective management also involves keeping a record of all the resources that are available to keep the operations of the business running. It also requires taking close considerations whether existing resources can be used to sustain business operation in the future (Moore & Kevin 1991). All these are easily achieved by setting goals and checking progress against the best practices of the organization. Checking of management progress is the benchmark against which achievements are measured. Effective business managers always look for new examples of best management practices to which they strife. Recognizing highest levels of excellence, implementing appropriate measures and strategies for achieving it and improving the levels of business operations are all essential components of good and effective management practices.
Most of the business organizations have developed internal guidelines that address all their core responsibilities and operations (Keene & Suzanne, 1996). These guidelines are presented as series of general requirements that have to be adhered to by employees during the execution of their duties. Implemented properly, these guidelines turn out to be successful in the development of frameworks for implementation of management practices. Implementation of sound managerial policies is very essential to enhanced decision making in any business organization. Best management practices provide a blueprint for other business operations to imitate. When management structures are weak, the entire business organizations become weak and as a result no meaningful operations can be accomplished. The most appropriate aspects of business operation should be adopted and implemented subject to the situation in a particular organization (Michael et al, 2009).
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