Roles of case management

In this module, you learned about the methods used to deliver case management and the roles case managers need to take in order to provide services. As case management services are delivered across various settings and populations of individuals, case managers often need to assume multiple roles in order to best provide services to their clients. One aspect of human services case management may involve providing effective services for individuals involved in drug-related crimes.

In a report published by the Department of Justice, Drug Court Case Management: Role, Function, and UtilityLinks to an external site. (Monchick, Scheyett, & Pfeifer, 2006 – you will need Adobe Acrobat ReaderLinks to an external site. to access this file), the key components of case management in the drug-court setting are outlined. Read through the 10 components described in the report on pages 13-15 and apply the role(s) the case manager is performing in each component.

Next, explain whether you think the case manager is sufficient enough support for the drug-court client in each component or if you feel that the family, peers, or client should also serve as a case manager. Support your positions with evidence from the text.

In Your Paper You Must
restate each key component.

Choose the role(s) the case manager is performing in each component (advocate, broker, coordinator, consultant, cost containment, counselor, planner, problem solver, and recordkeeper).

Support your ideas with evidence and examples from the text.

Determine whether additional case management is needed in each component from family, peers, or client and how that support would be used to help the client.

Use APA style for all references and in-text citations.